CitiMortgage Logo
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4 User Reviews
LAST UPDATED: September 29th, 2021

CitiMortgage is a division of CitiGroup, which was established in 1812. CitiMortgage focuses on providing home loans.

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The Good

  • Competitive Interest Rates
  • No Closing Costs
  • Mobile App
  • Payment Assistance Programs

Competitive Interest Rates

CitiMortgage charges an interest rate of 4.75 percent, which is competitive when compared to interest rates charged by other companies in the industry.

No Closing Costs

CitiMortgage does not charge closing costs or fees, which is a huge perk because it can save borrowers thousands of dollars.

Mobile App

CitiMortgage offers a mobile app that is available for iOS, Android, and Windows devices. This app makes it easy and convenient for borrowers to manage and follow the loan application process, as well as access tools and resources.

Payment Assistance Programs

In the event that a borrower falls behind in their mortgage payments, CitiMortage provides programs that can help. The first is a repayment plan, which is a good option for customers who have had a drastic loss in income but are now back on track. For this plan, CitiMortgage creates an agreement between itself and the customer where the customer continues to make their normal mortgage payments plus a little extra each month until the lost payments are met. CitiMortgage also offers a deferment program, which allows customers to put off certain payments until later while the amount of the mortgage remains the same.

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The Bad

  • Undisclosed Minimum Credit Score
  • Unclear Company Communication

Undisclosed Minimum Credit Score

CitiMortgage has not disclosed credit score requirements on its corporate website, making it difficult for potential customers to have an idea of whether or not they are likely to qualify.

Unclear Company Communication

It is unclear whether or not CitiMortgage provides frequent communication and updates to its borrowers to keep them in the loop throughout the loan process.

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The Bottom Line

CitiMortgage does not charge closing costs and offers competitive interest rates, a mobile app, and payment assistance programs. However, CitiMortgage has not disclosed borrower credit score requirements and it is unclear whether or not the company communicates with its customers throughout the loan process.

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Star Rating

3.8

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4 Reviews

Review Breakdown

5 grade

50%

4 grade

25%

3 grade

0%

2 grade

0%

1 grade

25%

Sentiment Criteria

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Bruce Fischler

Worst of everything. They lied. Their customer service is horrible. Never believe a word that comes through their lips.

3 years ago

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