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Better.com

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8.1

Overall Score

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Leonid

They have better rates and the process is streamlined because they communicate via email.

1 year ago

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star star star star star

Benktesh

Liked that is was really automated and there is 24/7 support. I am glad I did it.

1 year ago

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star star star star star

Yong

Everything was done online and they were guiding me through the process the whole way.

1 year ago

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star star star star star

Mikhail

They have the lowest rate and a great website for the process. They did transfer my loan early.

1 year ago

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Kelly

Only negative was the closing otherwise it was an easy process for me. I have been recommending them.

1 year ago

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star star star star star

Otis

Customer Review Video

1 year ago

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star star star star star

Shahid

Its very helpful, agents are always available. I like that it's mostly through the website.

1 year ago

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star star star star star

Mark Milford, CT

Good experience working with company and everything was on time and understand my needs

1 year ago

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star star star star star

Zach Zientek Austin, TX

The entire process was quick and smooth. Action items were easy to find, understand, and complete.

1 year ago

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star star star star star

Joel Martin Mineral Bluff, GA

Company was very responsive to my needs! All representatives were very friendly and knowledgeable

1 year ago

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Matthew Serra Huntersville, NC

They misled me into spending thousands of dollars, no one knows what they’re talking about with regards to what’s needed to make a mortgage close, and communication is absolutely horrendous.

1 year ago

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Lavar Buckmon Fort Worth, TX

The process was so easy, everything was done electronically and it was a very quick transaction.

1 year ago

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star star star star star

Brian J Boyers Ramseur, NC

Staff was good, especially Branyn B. The promised timeframe was met successfully.

1 year ago

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star star star star star

Kristie Itasca, IL

They made my refi quick and easy. There was always a person available if I had a question.

1 year ago

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Brendan McKeon Rockville, MD

The requests for paperwork seemed to just keep going on and often I had already handed in what was being requested.

1 year ago

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Fayez El-Far Easton, CT

Sell call was awesome. Rates were good. Process was dismal and made me want to switch to to a real agent. Big problem with dealing with immigrants. Very long response times.

1 year ago

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sandy page Pompano Beach, FL

The website was easy to use and the service was very prompt. The process was better than expected.

1 year ago

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La Baik Greenbrae, CA

I’ve financed 4 loans with Better. The process has always been quick, transparent, and reliable.

1 year ago

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User Information Chesterfield, MO

They were unwilling to compromise on an Amex offer. Not flexible at all and unwilling to make any sort of effort to find a workable solution. Because of this, I will not use Better.com again, and I will never recommend them.

1 year ago

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Ana Stewart Naples, FL

I had a great experience. I received a great rate, discounts and painless closing.

1 year ago

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star star star star star

Zaveria Taylor Mesa, AZ

The process was hassle free, and I received an excellent deal for my refinance of my home.

1 year ago

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star star star star star

Abdelmale Akremi Valrico, FL

I've dealt with professional agents who guided me through the whole process with no complain

1 year ago

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star star star star star

Mohammed Bah Dacula, GA

Excellent customer service and very organized and get things done in a timely manner.

1 year ago

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star star star star star

Mary Mara Brunswick, GA

Easy, understandable, and painless process! Communication and customer service were excellent!

1 year ago

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star star star star star

Danelia

It?s good. They were always available. It worked with our schedule. It was very easy.

1 year ago

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star star star star star

Darrell

Better went above and beyond. They are the best. They have the best rate and it is pretty easy.

1 year ago

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star star star star star

Daniel

Somebody was available any time of day to assist us and I am glad I went with Better.com.

1 year ago

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star star star star star

Ty

It was simple and easy. The agent I talked to helped out. Everything was explained in detail.

1 year ago

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Alan

They do an excellent job. It was very simple and very quick. I am glad I did it.

1 year ago

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Sergio

Everything was really well explained because they were really professional. Everything went well.

1 year ago

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Simon

It was nice and easy. Their staff is on it. They are responsive and knowledgeable.

1 year ago

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Marcelo

Everything is done online so the process is easy and their responses are really quick.

1 year ago

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Anonymous

It was the best option available. It is easy to understand. Everything was well laid out.

1 year ago

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star star star star star

Sheron

They seem to be acceptable. All my questions get answers. They are straightforward and transparent.

1 year ago

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Jason

It is a good interest rate and I'm glad I did it because it was a good experience.

1 year ago

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Randy

Customer service was very quick to get back to us but they have already sold my mortgage.

1 year ago

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Terry

It was so easy. I am not a person who has a lot of time or patience and I found them very attentive. It was good.

1 year ago

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Deborah

If anyone were to ask me about them I would tell them walk away from them. The process was way too long and it was been sold and I don’t know how many more times it is going to be sold.

1 year ago

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star star star star star

John

It’s pretty streamlined and easy to do. Never had a problem getting a hold of someone.

1 year ago

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star star star star star

Troy

Everyone was very responsive and everything was done timely. I am glad I used them.

1 year ago

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Daniel

There is a lot of communication. That was very helpful for me. It was easy to do everything.

1 year ago

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Luke Swierczynski Troy, MI

Was curious how the experience would be given all the advertisements they had. When purchasing our current home I did get a quote from Better.com but despite advertising zero commission or lender fees they still cost more than the company I ultimately used for my mortgage. I wouldn't recommend them purely based on the cost involved. I personally wouldn't use them but for a certain type of borrower it might make sense. It just didn't click for me.

1 year ago

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venkat kadari Edison, NJ

overall process is very smooth. online application access is fabulous.

1 year ago

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SenN Bayonne, NJ

Seamless process. Good interest rates. But the appraisal seem to be below market

1 year ago

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star star star star star

Peter Bergstrom Leesburg, VA

Best (lowest) rate, lowest fees, streamlined process, friendly and honest staff

1 year ago

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Aliya Windham, NH

Very efficient process and staff are with good knowledge and quality

1 year ago

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star star star star star

Ann Kim Glendale, CA

Easy processing, nice on line layout, good customer service

1 year ago

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star star star star star

Karen Tilden Tucson, AZ

Easiest Refi ever. - so good, I refi'd with Better.com twice!

1 year ago

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star star star star star

KIRAN GADDAM Eden Prairie, MN

easy website. The process is all online and prompt communication.

1 year ago

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star star star star star

A Asthana Lansdale, PA

Very responsive with attention to detail. Like their name they simply better!

1 year ago