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Better.com

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519 User Reviews

7.3

Overall Score

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Polly Moon Brandon, MS

Very, very easy to do business with. Super fast and accurate information provided all the way through the process.

4 months ago

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TERRANCE WILSON Chicago, IL

Better was excellent to work with and helped me greatly through each phase of the process quickly and proficiently.

4 months ago

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Vasant

It is a very streamlined process. It is really easy to navigate better.com. All my answers were answered clearly.

4 months ago

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Dawn

Everything was okay. It is a pretty good choice. Sometimes I couldn?t get through to customer service but overall it was fine.

4 months ago

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Daniel

It was very quick. I got the best rated possible. They answered all my questions in a timely manner.

4 months ago

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Kenneth

It is simple and straightforward. It got the job done so I am glad I listened to my friends referral to them.

4 months ago

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Jan

Customer support was responsive and it was fast and convenient since everything was online. I am glad I did it.

4 months ago

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Guilherme

Everything was online and super simple. Everyone I dealt was awesome and responsive. I am very happy with it.

4 months ago

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Anonymous

I got the lowest rate and the process was pretty quick because everything is online so I am pretty satisfied with it.

4 months ago

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Serhat

I chose it for the good rate and I am glad I did it. I didn’t have any issues. Everything was very smooth.

5 months ago

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Robert

Best rates and I am happy with the service I received and the process it took to get my loan handled.

5 months ago

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Jonathan

User friendly and easy to use. They are super helpful and respond quickly. The whole process is streamlined.

5 months ago

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Robert

So much easier than any other as far as organizing all the documents. We were able to do most of the work ourselves.

5 months ago

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Anonymous

Sometimes it can take a long time to load up. There are limited calls. I was glad that it was an internet company.

5 months ago

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Anonymous

The best deal and the person who took care of us was very thorough. It was very good. I would recommend.

5 months ago

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Heather

Customer support was very responsive. We god complete answers very quickly. It was seamless and easy online.

5 months ago

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David

Very easy to use. I am glad I did it. Anything that popped up, customer service would help right away.

5 months ago

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Stuart

Providing documentation was easy. The staff was extremely helpful. They were always available and attentive to my needs.

5 months ago

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Luis

They’re doing a great job. It is simple and the rate is competitive. Somebody always picks up the phone.

5 months ago

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Charvel

Everything was right on track. They walked me through every step of what I needed to do. They were professional.

5 months ago

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Angela D Benson Tuscaloosa, AL

Overall great customer service experience.

2 months ago

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Dinesh Cumberland, RI

Process is very smooth and no need to go anywhere.

2 months ago

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Nguyen Dang Bonaire, GA

Friendly, knowledgeable, and courteous customer service.

2 months ago

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Mohan Pekal Concord, NC

They were cooperative and helped to close fast

2 months ago

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Debra Hager Bluffton, SC

Very helpful employees. Ease of refinancing

2 months ago

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Kim Hoppenworth Reston, VA

Very smooth process and good communication

2 months ago

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Martin Levejac Aurora, CO

Good service upon the team very professional

2 months ago

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Edwin Pabustan Oxnard, CA

They made the whole process relatively easy and painless.

2 months ago

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Julia Lee Congers, NY

Great customer service and user friendly online platform

2 months ago

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Nicole Lindner Jacksonville, FL

Great customer service and very user friendly

2 months ago

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Richard Pearce Bonita Springs, FL

They were straight forward, efficient and very responsive

2 months ago

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April

The rate is good. The process is easy. The people are helpful.

2 months ago

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Robert

They were easy to get in touch with, and the process was simple and easy.

2 months ago

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Mike Turpin Noblesville, IN

The process was good, but am still waiting on an electronic copy of my signed documents to be uploaded to my account.

3 months ago

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Graham Spring Hill, TN

Quick. Clear info. No weird sales push. The automated system worked well. Easy to use.

3 months ago

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Pam Richardson Haddonfield, NJ

Very smooth process. No hiccups. No surprises. Super quick closing.

3 months ago

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Mark Martin Port Charlotte, FL

Very responsive to questions, or problems and competitive rates!

3 months ago

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Ransom Holbrook Georgetown, KY

Extremely easy to submit paper work and communicate on my terms.

3 months ago

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Ashish Portland, OR

My previous experience with backend processor is great. I struggle with competitive rates.

3 months ago

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Albert Talley jr. Rosharon, TX

Tried to refinance 2nd home, after being approved without having to sell it and was told I didn't qualify.

3 months ago

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Lynn Wilkison Leesburg, VA

Very professional, communication clear, responses were prompt

3 months ago

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Manny Duero Concord, CA

Very responsive. Staff are very knowledgeable. Very easy to use website.

3 months ago

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Steven Wexler Mission Viejo, CA

excellent rate, great online system, constant communication, quick closing

3 months ago

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Benjamin

Customer service was quick to answer and the rest was simple and easy to use.

3 months ago

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Tarek

They are very trustworthy. The program software is good as are the rates.

3 months ago

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James

They did a good job. It was an easy transaction. I am glad I did it.

3 months ago

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Rajendra

The process was pretty smooth. It is a good rate. I am happy with them.

3 months ago

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Jane

My guy was great. I got great support. It is an awesome deal. I am very happy.

3 months ago

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Rodney

I am glad I chose better because they were prompt and responded to my questions.

3 months ago

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Scott

Not very confusing and it was easy. The process is straightforward. It is good.

3 months ago