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Better.com

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522 User Reviews

7.3

Overall Score

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Dawn

Everything was okay. It is a pretty good choice. Sometimes I couldn?t get through to customer service but overall it was fine.

8 months ago

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Daniel

It was very quick. I got the best rated possible. They answered all my questions in a timely manner.

8 months ago

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Kenneth

It is simple and straightforward. It got the job done so I am glad I listened to my friends referral to them.

8 months ago

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Jan

Customer support was responsive and it was fast and convenient since everything was online. I am glad I did it.

8 months ago

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Guilherme

Everything was online and super simple. Everyone I dealt was awesome and responsive. I am very happy with it.

8 months ago

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Anonymous

I got the lowest rate and the process was pretty quick because everything is online so I am pretty satisfied with it.

8 months ago

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Serhat

I chose it for the good rate and I am glad I did it. I didn’t have any issues. Everything was very smooth.

8 months ago

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Robert

Best rates and I am happy with the service I received and the process it took to get my loan handled.

8 months ago

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Jonathan

User friendly and easy to use. They are super helpful and respond quickly. The whole process is streamlined.

8 months ago

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Robert

So much easier than any other as far as organizing all the documents. We were able to do most of the work ourselves.

8 months ago

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Anonymous

Sometimes it can take a long time to load up. There are limited calls. I was glad that it was an internet company.

8 months ago

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Anonymous

The best deal and the person who took care of us was very thorough. It was very good. I would recommend.

8 months ago

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Heather

Customer support was very responsive. We god complete answers very quickly. It was seamless and easy online.

8 months ago

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David

Very easy to use. I am glad I did it. Anything that popped up, customer service would help right away.

8 months ago

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Stuart

Providing documentation was easy. The staff was extremely helpful. They were always available and attentive to my needs.

8 months ago

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Luis

They’re doing a great job. It is simple and the rate is competitive. Somebody always picks up the phone.

8 months ago

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Charvel

Everything was right on track. They walked me through every step of what I needed to do. They were professional.

8 months ago

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Hillary New Britain, CT

Communication was clear and frequent. Their portal made it so easy to track the documents needed and showed the status of the loan.

9 months ago

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venkat kadari Edison, NJ

overall process is very smooth. online application access is fabulous.

5 months ago

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Ben Henning Arlington, VA

Very easy to interact both over the phone and through the portal. Very responsive team.

6 months ago

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tae hwan an Suwanee, GA

Fast response. Good promotion. Decent after sales support. User friendly website.

6 months ago

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Kolapalli Prasad Dumfries, VA

Simple and easy online and faster process. Superior rates compared to other Lenders

6 months ago

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suzanne Ponte Vedra, FL

great customer service and communication; easy platform to upload documents and follow tasks

6 months ago

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Melanie B. Stocks Lake Worth, FL

Customer service was excellent, very responsive to my questions, processing was fast

6 months ago

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Gyusung Isaiah Lee Buffalo Grove, IL

I liked that all staff were capable and prompt to address my questions and help the process.

6 months ago

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John Mount Freedom, NJ

Quick and Easy to process the loan. 95% of the loan process was handled online.

6 months ago

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Christian Pereyda Birmingham, AL

Excellent customer support and easy website interface for tech-comfortable customers.

6 months ago

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Gregory Kositzke Greenville, WI

They made things very easy and didn't feel like I was getting scammed buy some online company.

6 months ago

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Matt Kuznicki Chicago, IL

Very smooth process, easy to talk to people when needed, most everything able to do online.

6 months ago

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Derek

It was just easy. People were easy to get a hold of and just eager to work with.

6 months ago

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David

There are a lot of repetitive tasks but it is easy and they are easy to get a hold of. I am happy I did it.

6 months ago

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Ana

Lower your closing cost. It is the lowest interest rate and the easiest process. They were responsive too.

6 months ago

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Edwin

It is the best rate available. I am glad I did it. Support was very responsive to questions.

6 months ago

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Michael

It was super easy and the rate was low. I love that it was online and everything was digital, that was huge for me. I didn't like how long it took.

6 months ago

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Sophia

It was easy and there's no pressure. Customer service always got right back to me.

6 months ago

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Mary Schleiff Saint Louis, MO

I had almost no problems using the Better site and the service throughout the process was superb.

6 months ago

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Kevin Aurora, CO

Easy to work with. Very friendly service. Closed very quickly, with no hassles.

6 months ago

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Mary Burford Mission Viejo, CA

Best part of Better was the website - the user experience was simple and straightforward.

6 months ago

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Michael Welsh Cordova, MD

Better made the Refi process incredibly simple and kept me update every step of the way.

6 months ago

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C Mark Powles Irving, TX

The process was efficient and the entire re-financing only took a little over 15 days.

6 months ago

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Susanne Salem, SC

An awesome experience start to finish ! Great rates, easy to upload documents, good communication

6 months ago

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Whitney Madrid Miami, FL

Great customer experience - love being able to book a time to talk to someone. Great UI/UX

7 months ago

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Jonathan mizrahi Pacifica, CA

It was a very good web portal. Also the notary person was very nice and accommodating

7 months ago

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Jesse Daley West Palm Beach, FL

The transaction as a whole was much easier than with a traditional mortgage broker.

7 months ago

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J Aboumrad Dallas, TX

Easy to apply, easy to upload docs, good rates, pretty quick service, the people where knowledgeable.

7 months ago

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Zach Evans Shawnee Mission, KS

Ease of finding a low mortgage rate without needing to talk to a loan officer directly.

7 months ago

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Anonymous

Customer service is very good. Someone was available to answer my questions and respond quickly.

7 months ago

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Joshua

Their customer support is responsive to me and my questions and they kept track of documents quite easily.

7 months ago

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Rajalingam

The process is very easy and everything was loaded online. He call wait time was good.

7 months ago

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Jammie

It is so easy. There hasn't been an issue yet. Credit Karma recommends them and so do I.

7 months ago