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Better.com

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8.1

Overall Score

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William

They have the best interest rate. It was easy to get and they responded quickly to all my inquiries. I had no issues trusting them. I am glad I did it.

1 year ago

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Anonymous

Customer service was outstanding. They were easy to contact and they were quick to responds. Milestones were clearly communicated. I would recommend them to others.

1 year ago

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Ramesh

I am happy with the service. It is very simple. Everything is done on the web. There are low fees. The agents are very responsive. They're quick to give updates. There is not much waiting time.

1 year ago

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Judy

I am glad I did it because of the interest rates. It went real smooth though there are a lot of hoops to jump through. The agent I worked with was prompt answering.

1 year ago

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Anonymous

The staff was really responsive and answered all my questions. The website was well put together. Everything was smooth. I have no complaints. They have good deals.

1 year ago

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Verified Customer

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star star star star star_border

Ralph

Better.com offers a better rate. There was an issue with the owner paying for some of the fees. There was a change in management but the communication was good. They were always there. It took a while to straighten out.

1 year ago

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Verified Customer

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Sebastian

It is great. Everything went smoothly. They worked with me when I had questions. They also got back to me quickly. There is always something better out there.

1 year ago

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Anonymous

The process is well documented. I received immediate feedback. Customer support was always quick to respond and give informed responses when I asked about things.

1 year ago

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Virginia H Petsos Portsmouth, VA

The Better team is, in general, competent and professional. Our experience was top notch, until closing, where several of the final figures were incorrect and had to be changed during our closing or settled after closing.

1 year ago

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star star star star star

Jiangyin Bao Canton, MI

Very good website. And very helpful team. The entire closing process was seamless. Would highly recommend this over any old brick and mortar bank in any case.

1 year ago

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star star star star star

Danielle Hazel Alexandria, VA

Everyone was very professional, responsive, and helpful. The interest rate was very good and there weren't any hidden charges. Everyone and the process seemed very honest.

1 year ago

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Nicole Clement Providence, RI

The process for refinancing was not as easy (or less expensive) as described in the marketing materials for Better. Although the customer service was good, I found that I was not fully informed of important aspects of the process - making the brick and mortar lenders a more appealing refinancing option.

1 year ago

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Blake

Everything worked out. It was easy to use. Everything was on the app. They are very efficient to mail or email documents to. They were very communicative.

1 year ago

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Sunil

The price is pretty good. They were very thorough with their questions. Customer support could use some work. I am not able to get a hold of the call center.

1 year ago

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Kelly

The portal made it very easy to see what we needed and get it uploaded. It was reviewed quickly. I would like them to be more accessible when it comes to phone calls and it took long to know if it got approved.

1 year ago

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Verified Customer

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Nicholas

They have the lowest rate. Everything is done online. It made it easy. It is very organized. I would pay more to have friendlier personal and more customer service.

1 year ago

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star star star star star

Robert

They kept in contact with me the whole time. I was able to get answers when I had questions. It is the easiest easy to finance. The process is very easy.

1 year ago

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star star star star star

Benjamin

I am glad I went with them because they have the best interest rates and it is simple and straightforward. Everything was communicated quickly and efficient.

1 year ago

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star star star star star

Sarah

The people worked with my schedule and I was able to all but the signing inline. Everyone was very timely responding to my questions. It was super easy to track my progress.

1 year ago

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star star star star star

Daniela

I am very pleased with the online process. There were no mysteries. Everything was detailed and well communicated. Any time I had a question, it was answered well.

1 year ago

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star star star star star

Tricia

The online system is very easy to maneuver. They representative responded very quickly. It is a great vale. The rates are excellent. The closing was fast.

1 year ago

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Tyler

Being all online made it super easy. I only had to talk to someone on the phone once or twice at the closing times because there was something weird about the house we were buying. It was great.

1 year ago

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Peter

It was really easy to communicate with the different agents. It was really easy to get in contact with anyone. All the documents and applications seem to be easy.

1 year ago

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Maryann

Customer service was good every time I called but there needs to be more constant contact from them when you are wating. It works but it takes very long which can be stressful. It is a good rate.

1 year ago

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Salustra Wallace Kennesaw, GA

On the whole fairly painless, very quick, a few issues one never given opt out of using my info requested and now getting too many emails from strange companies, etc. because of that actually a 3.5

1 year ago

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Michael Denver, CO

Fast, easy and confident process. Amin was quick to respond and informative through the process. This was my second time using better and had a great experience

1 year ago

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Nancy Aurora, IL

Loved the Better.com website for clarity and simplicity, made it super easy to keep up to date and submit my documents. The whole refi process was quick and easy as promised.

1 year ago

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Maria Miksich Sewickley, PA

The website is easy to use and upload documents. I loved the tasks feature. Everyone who helped us was very knowledgeable and answered all of our questions.

1 year ago

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Ryan DeVoe Raleigh, NC

Really fast closing. Applied on May 31st and closed on June 10th. Great company to refinance with. Only company I know of that guarantees to close within 30 days!

1 year ago

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Mark

It’s been easy to work with better.com. There were some things I needed clarification on and they were usually pretty quick to respond and clarify what I needed to know.

1 year ago

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Wendi

Nice to do online but there are some things in their system that don’t get updated or reflect what you are talking about. When I needed customer support, they tried to get me the answers I needed quickly.

1 year ago

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Troy

Customer support was quick to answer questions and kept us informed where we were in the process. It was easy. I am pleased with how everything turned out.

1 year ago

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Ashley

Their website is very organized and guided you easily through the process. All the employees are very helpful and make the process as easy as possible.

1 year ago

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Lisa

The process was seamless. It was great. The web interface was easy to use to upload documents. My loan person was fantastic and responsive. All my questions were answered. I was satisfied with the care I got.

1 year ago

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Anonymous

They have the lowest interest rates and it is pretty seamless. You are able to upload all the documents. All the phone calls and responses were very timely.

1 year ago

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Jared

Information is always available because they are very responsive to emails and phone calls. The process is easy because everything is online. It is the best rate available.

1 year ago

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Marcus

It is easy to email them but every time I would call, I would have to wait maybe a day or so to get a call back. Everything being digital, uploading documents online made it easy.

1 year ago

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Robert

Keep up the good work. It was a pleasant surprise that it was a lot faster than we anticipated and it was very easy. It is better than their competitors.

1 year ago

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James

Every thing is great. It has the lowest rates I can fine. Submitting the documentation through the portal was a little confusing at times but the people were very responsive and courteous.

1 year ago

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star star star star star

Christine

A friend of ours recommended them and we are glad they did. It was easy to navigate and easy to get a hold of someone. They knew what they were talking about.

1 year ago

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Andrew

They did promised me a rate they could not actually obtain so I did lose a decent amount of money but I am still mostly glad I chose them for my refinance. Customer support was there every time I had to talk to them.

1 year ago

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Jeremy

We are super glad we used Better.com. They have great customer service. It easy to get information from them. On average we would get an answer within an hour or two.

1 year ago

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Nathan

Compared to previous mortgages, it was super easy. All the documents were gathered over the internet. They respond quickly to questions and their answers made sense.

1 year ago

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Anonymous

Everything was great. I had a bad experience with Amerisave and they were very responsive and always got back to me. There was a little bit of a glitch with our homeowners’ insurance but overall they were fine.

1 year ago

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Carlos

I would definitely recommend them to anyone. They were very honest. No hitting stipulations. The price is very competitive. My loan officer I appreciate.

1 year ago

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Pa

I chose them because they are one of the best rated companies and I am satisfied with the service. They were pretty responsive and addressed my questions.

1 year ago

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STEVE GAN Northridge, CA

The company provided very competitive products with a customer friendly portal. It's agents are of patient, professional, efficient and friendly

1 year ago

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Arvie Lacson Raleigh, NC

Better.com is very convenient and easy to use. The whole process was convenient and they are very good in updating me on where I am in the process.

1 year ago

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Joseph Kim Greenville, NC

The whole process was quick and easy as well as they had the best rates and nobody was able to come close to their rates.

1 year ago

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Danny

I'd say pretty good communication. It's just really easy. I've used them before and it was a good experience and I'm glad I did.

1 year ago