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Better.com

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8.1

Overall Score

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Anthony Bocchicchia San Martin, CA

Incredibly user friendly—clear and persistent communication

1 year ago

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star star star star star

Mandy Chen Flushing, NY

The online platform is easy to use and stuffs are professional and friendly.

1 year ago

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Sheryl Saint Petersburg, FL

Easy process for a mortgage, website keep me informed of next steps

1 year ago

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A

They’re great. They gave me the best rate and the rep was very helpful and knowledgeable.

1 year ago

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David

It is very easy and they were very eager to answer questions. It is good.

1 year ago

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Anuja

I think that their process was very quick and it was trouble free.

1 year ago

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Angela D Benson Tuscaloosa, AL

Overall great customer service experience.

1 year ago

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star star star star star

Dinesh Cumberland, RI

Process is very smooth and no need to go anywhere.

1 year ago

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star star star star star

Nguyen Dang Bonaire, GA

Friendly, knowledgeable, and courteous customer service.

1 year ago

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Mohan Pekal Concord, NC

They were cooperative and helped to close fast

1 year ago

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star star star star star

Debra Hager Bluffton, SC

Very helpful employees. Ease of refinancing

1 year ago

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star star star star star

Kim Hoppenworth Reston, VA

Very smooth process and good communication

1 year ago

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Martin Levejac Aurora, CO

Good service upon the team very professional

1 year ago

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Edwin Pabustan Oxnard, CA

They made the whole process relatively easy and painless.

1 year ago

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star star star star star

Julia Lee Congers, NY

Great customer service and user friendly online platform

1 year ago

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Nicole Lindner Jacksonville, FL

Great customer service and very user friendly

1 year ago

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Richard Pearce Bonita Springs, FL

They were straight forward, efficient and very responsive

1 year ago

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April

The rate is good. The process is easy. The people are helpful.

1 year ago

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Joseph

I like the cheaper fees for the same rate as major competitors.

1 year ago

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Diane Mustafa West Orange, NJ

Fast, quick, efficient and was done in a timely manner

1 year ago

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Edward Bondoc Lynnwood, WA

Convenience, customer service and timeliness.

1 year ago

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star star star star star

Andres R Martinez Tucson, AZ

Convenience, efficiency and communication

1 year ago

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Jonas Edwards Magnolia, TX

Excellent rate! Easy process from start to finish.

1 year ago

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Glenn Roaden Easley, SC

good job, good personnel guiding you through the process

1 year ago

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Nicole Dolan Durham, NC

Great customer service, clear instructions/information

1 year ago

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star star star star star

Heather Moehl Hobart, IN

Super easy and quick turn around for refinancing

1 year ago

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John Alan Cates Eagle, ID

Super easy to talk to (clarity, informative, etc)

1 year ago

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Leslie Ann Cook Algonquin, IL

Thorough, easy to use, clear, responsive.

1 year ago

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Geoff Lovett Brentwood, TN

Very quick, straightforward, fair refinance.

1 year ago

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star star star star star

Matthew Strauss Frederick, MD

Great customer service, awesome website, easy to navigate.

1 year ago

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Carlos

Really nice process and was very straightforward.

1 year ago

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David

I am glad I did it. It was all personal and very simple. Very streamlined.

1 year ago

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Anonymous

It is kind of picky about stuff but it worked out okay so I am glad I did it.

1 year ago

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star star star star star

Raphael

Customer service was great and answered all my questions.

1 year ago

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star star star star star

Zegang

I think it was good experience to work with better.com

1 year ago

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Stacia Riffe Woodstock, IL

It was difficult to reach a real person when needed and they did not answer emails timely.

1 year ago

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Paul Phillips Columbia, MD

Easy, straightforward, very helpful and responsive

1 year ago

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Robert Schroeder Morganville, NJ

Very easy , transparent, follow up is consistent

1 year ago

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star star star star star

Andrej Suskavcevic Flemington, NJ

responsive, quick, did what they said they would do.

1 year ago

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David Schneider Dallas, TX

They did everything they said they would, on time.

1 year ago

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Chris prickett Odessa, TX

It was straightforward. And this is all I am going to do.

1 year ago

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star star star star star

Arghya Dasgupta Sykesville, MD

Great customer, decent rates, lowest fees in the market

1 year ago

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Gairy Mahadeo Phoenix, AZ

Empathetic and humanized experience, epitomized.

1 year ago

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Matt Portland, OR

Very Efficient and Pleasant to deal with

1 year ago

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Manish Gupta Sunnyvale, CA

It was easy and fast. It was task oriented.

1 year ago

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Clayton D Stovall Show Low, AZ

the transaction was very smooth and it was a great rate

1 year ago

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Jeff Choulet Phoenix, AZ

Great service, Quik loan, competitive rates

1 year ago

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Nicoletta Kelley Oxford, PA

The process was so easy! I loved the checklist of tasks.

1 year ago

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Tom Darnall Saint George, UT

Great process, competitive rates, smart and helpful people.

1 year ago

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Sean Haider Orient, OH

Customer Review Video

1 year ago