Name: AmeriSave Mortgage
Rating: 4.7

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Verified Customer

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Juan Orlando, FL

They were very thoughtful with everything. It was very neat to do everything online. The process was very quick. Overall I am glad I dealt with them.

3 years ago

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Verified Customer

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Brenda Kruzan Muskego, WI

My representative would get back to me as soon as I reached out to him. I got a better rate to refinance with them then with the original lender.

3 years ago

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Verified Customer

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Anonymous Wake Forest, NC

I used them once before and had a good experience so I used them I again. I am glad I did it. Interacting online is helpful and they are responsive.

3 years ago

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Verified Customer

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Lawrence Bixby, OK

They have good customer service. Everything is one online but someone is always there to answer question if I needed to get a quick response.

3 years ago

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Verified Customer

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Russell Henryville, PA

Keep up the good work. It was easy. They kept me informed step by step. Except with pandemic it would close a little earlier.

3 years ago

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Verified Customer

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Clarence Trussville, AL

Everything has worked out well. Everything went smooth online and talking with a representative. They kept me informed each step in the process.

3 years ago

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Verified Customer

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Chris Key West, FL

Overall the process was good, though some of the different sections weren’t always necessary and it could get bogged down.

3 years ago

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Verified Customer

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Laura Phoenix, AZ

Better interest then others and good communication from my loan originator, who did a really good job servicing my account.

3 years ago

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John Center Readyville, TN

Process was fine but to many people pushing information a lot of it unnecessary and I was bait and switched on final payment it was raised at closing i didn't really pay attention because I was irritated that closer was late and I had things to do

10 months ago

Reply from AmeriSave Mortgage

Mr. Center, your feedback regarding your experience is greatly appreciated. Your review does not meet the level of care we strive to provide. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected]. Thank you!

Jun. 16th, 2023

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Arlette Clermont, FL

I like the loan officer. But any of the other people that handle processing the loan did not work in sync. I was sending and uploading the same documents 2 or 3 times. Plus they even had a robot asking for information. When I'm doing a loan I want to speak to a live person. Not a robot sending me e-mails for items. The processor I had did an ok job. The underwriters didn't seem like they had their stuff together. This was not my first loan or refi and the approval took long.

10 months ago

Reply from AmeriSave Mortgage

Arlette, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jun. 1st, 2023

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Verified Customer

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Jeffrey Lawson Oswego, IL

Process smooth and efficient. At first my agent was accessible, friendly and professional. He said in two years well refinance again- its a 2 step process. Once closing was completed I needed questions answered. My agent didn't return texts, calls to his cell and office- even though they said he was available. I won't use AmeriSave in two years. Too bad, customer service would have kept me.

11 months ago

Reply from AmeriSave Mortgage

Mr. Lawson, we sincerely appreciate your feedback regarding your mortgage experience. A member of our Customer Care Team will be reaching out to you shortly to address your concerns. You may also contact us at your convenience by calling 1-888-655-0906 and/or by sending an e-mail to [email protected].

May. 17th, 2023

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Verified Customer

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Sonya Hartford, WI

I did not like the fact that they kept asking for the same thing over and over without really explaining in what form they needed it. They had all the info from whatever I sent. If it wasn’t for my loan officer Sydney who was absolutely tremendous in explaining and helping me I would not have continued with the loan. They better not lose her.

11 months ago

Reply from AmeriSave Mortgage

Sonya, thank you for being a valued client of ours. Your feedback is very much appreciated. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

May. 4th, 2023

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Verified Customer

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Elizabeth Reyes Bensalem, PA

What an awesome group of professionals that walk me through the entire process..My loan officer Johnna and her team at Amerisave Mortgage made the process very simple and easy, they were always reachable..My husband and I said thank you 😊 🙏🏼🙏🏼

1 year ago

Reply from AmeriSave Mortgage

Ms. Reyes, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 22nd, 2023

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Queen Original Charlotte, NC

My loan officer was so helpful. He gave me the best interest rate when rates were really high. He got the paperwork done in a timely and effective manner. I had been looking around for good lenders and this was number one in my book!! My lender was also very nice.

1 year ago

Reply from AmeriSave Mortgage

Thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 8th, 2023

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Pol Haines City, FL

Wow!! Ms C is above the line of work. Even while on her leave, emails will still flowing and so was the progress. Im a proud home owner and with in weeks she made it happened. I called other companies befor finding AmeriSave and there is no comparison. Tha ks for finding ways to make my dream a reality!!

1 year ago

Reply from AmeriSave Mortgage

Pol, thank you for taking the time to complete this review. We are happy to hear that AmeriSave was able to deliver a memorable experience and hope that in the future, we might have an opportunity to work with your friends and family. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Mar. 2nd, 2023

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Steven Bethel, OH

My very first conversation went great. I told my sales rep what I wanted to do, I told him what my best offer was that I had on the table and he beat it right out of the gate. At that point I knew that I wanted to work with him and AmeriSave.

1 year ago

Reply from AmeriSave Mortgage

Steven, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 22nd, 2023

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Aaron Powers Shelbyville, IN

The support from my loan originator was above and beyond! Travis G was always available to help and answer questions and I mean always. I could text him at the grocery store and he would respond. Service, transparency and they had the lowest rate, second time using them and they will be the first I contact in the future!

1 year ago

Reply from AmeriSave Mortgage

Mr. Powers, we sincerely appreciate you taking the time to share your feedback and want to thank you for the kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 17th, 2023

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Stanley

Eric, my loan officer, what is fantastic he thoroughly communicated with me. He communicated with me to explain what would happen next before it happened and every time I was confused he was here to point out. What was going on question, how do you improve on? Perfect I don’t think you can.

1 year ago

Reply from AmeriSave Mortgage

Stanley, thank you for completing this positive review about your experience with AmeriSave. We sincerely appreciate the kind words and cannot thank you enough for being an AmeriSave customer! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 16th, 2023

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Darnell Hinton (iT'S mE bIG d) Newport News, VA

From start to finish, the experience of working with Amerisave is unparalleled, with a team of knowledgeable professionals dedicated to helping you every step of the way. One of the most impressive things about Amerisave is the simplicity and transparency of their mortgage process.

1 year ago

Reply from AmeriSave Mortgage

Darnell, thank you for allowing us to serve you and for this tremendous feedback! We love to hear about the positive experiences of our customers and hope to assist you again in the future! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Feb. 16th, 2023

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Donna Rice Weirton, WV

I had Zak as my loan rep an He was awesome to speak with. He made Me feel that my loan was as important to him as it was to Me. Always answered when I called or got right back to me.Never had to wait on my question to be answered from him. Now Cassandra is another story,could never get a hold of Her or get a call back. Thank Goddness 4 Zak

2 years ago Edited January 10, 2024

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Al Cervix Brighton, MA

Darla C gave me an online quote and held true to that right to closing , I’m a builder so I’ve taken dozens of mortgages and I can’t tell you how good it feels to have someone that communicates and stays true to claims/quotes . I would highly recommend Darla and AmeriSave for anyone looking into mortgages. Very professional.

2 years ago

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Edith R ,

I just Refinance with Amerisave last month, I'm please with the service . Jacobey the agent that I worked with, excelent, knowlegeble him and all the team that were involved with the process comunicate very well with me, respond emails almost inmedialy. definelly ill do it again with them.

3 years ago

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Greg Haugabook San Antonio, TX

The overall process fairly good. I'm happy with the rate I rec'd, but was not aware I was buying points for the rate until I rec'd disclosures. I took a star for this issue because this hindered my ability to make an informed decision. The next concern is I started this process in early November and didn't sign paperwork until December 24th. My previous loan was an 80/15 fixed. One of the delays was Amerisave was attempting to close with me early December when I noticed the loan amount was only the 80% portion of my loan. Amerisave stated that was the only information my lender sent. I educated, I had already provided Amerisave copies of both loans for the past 12 months. Had I not caught the error, I would have been stuck with two loans again. I then took matters into my own hands and requested my payoff information from my previous lender and forwarded it to Amerisave in order to obtain the correct loan. This is where I took the second star. Amerisave staff is very friendly and helpful, but as you can read, there are significant concerns with their process. I feel there are some training opportunities that need to happen regarding their processes.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at [email protected].

Jan. 7th, 2021

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Eric Holmberg-Weidler San Mateo, CA

Amerisave gave an excellent rate on our refi and got the ball rolling really quickly once I contacted them. The issue came once we'd paid the up front $500 to officially sign on to doing the refinance. Once we did this, everything kind of went dark. The loan originator we had been working with stopped returning our messages and never picked up his phone. No progress seemed to be being made on the refi, no updates, and we weren't sure when it would finish. Our rate hadn't been locked, so I was worried and wanted to get to that point asap. I started reading other reviews and saw that happened a lot, so I got really nervous. I ended up calling the main company multiple times, and eventually asked to talk to our loan originator's manager. Finally (this was after ~3 or so weeks of no contact), my constant calling and contacting the manager got results. I got a date when it would be done, and the manager locked our rate (at near the original rate we got, it had gone up a tiny bit so we had to pay a fraction of a point, but it was only a few hundred extra than we had originally agreed to). After this, we got connected with a loan processor, who was excellent at responding and keeping us in the loop. It only took another month or so for it to finish, and she kept us updated the whole way through. We started our refi in early September and the whole thing was done by the beginning of November. The website you use to enter info is nice, and they don't ask for every single bank account under the sun, so it was less documentation than going through a regular bank (besides being a significantly lower rate). The mortgage servicer they leave you with also has bad ratings, so that's not great, but I haven't had problems yet. They have a fine website and seem to be professional. But most bad reviews mention talk about bad service if you have problems, and I can't speak for that as its only been a month. So in summary, if you want a great rate and are willing to take the risk of paying a bit up front and having a floating rate for a bit of time...and possibly having them go dark somewhere in the middle of the process, if you can make it through, you will have gotten a good deal in the end. It was a lot of stress though and I was half worried I was being scammed along the way. So just keep all that in mind if you decide to go with them.

3 years ago

Reply from AmeriSave Mortgage

We appreciated your patience, and we appreciate your feedback on your mortgage loan.
Your mortgage experience is very important to our company, and we value the information you provided so that we can share with our Operations Team.

If you need assistance in the future, please do not hesitate to contact our Satisfaction Team at our toll-free number 888-700-4026, or by email at [email protected].

Dec. 4th, 2020

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Morton Geivett West Sacramento, CA

After 45 days of getting the run around we decided to shop for a new mortgage company. AmeriSave beat our current companies rates and closed our refinance and investment purchase in just a few weeks. Thomas was excellent the entire process. Already referred friends and family.

3 years ago

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Matthew O'Keefe Saint Paul, MN

From application to closing, our refi took 17 days. The rate we found with Amerisave was far and away the lowest. The process was easy, quick and painless. I’ve already recommended Amerisave to my friends and will continue to recommend them to anyone looking for a mortgage lender.

3 years ago

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Seyan Lucero Denver, CO

The process was very easy. They called and worked with me right away to get the rates that I wanted. They showed me many options to consider so I could make the best choice possible. They are very responsive to my questions. The closing was set up quickly and smoothly.

3 years ago

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Suzan Wallack Slinger, WI

My Husband and I had a wonderful experience working with BJ . AmeriSave Mtg Corp , BJ work with us to re-finance our home. BJ was informative, extremely thorough and attentive to our financial needs. Making sure that we would be getting the best rate possible. We would highly recommend BJ and AmeriSave Mtg Corp .

3 years ago

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Daniel Castaneda Portage, IN

Definitely the easiest and most enjoyable refinance I have ever completed. Xavier and his team were friendly and very attentive to my needs. I thought so highly of the experience I referred a co-worker to Xavier and he shares the same experience. Thank You!!!

3 years ago

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Verified Customer

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Chuck McCarter Phoenix, AZ

Bill S alwys there with answers to my questions

4 months ago

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Jackie Tupelo, MS

Overall everything went smoothly and efficiently.

4 months ago

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Tonya

They worked with us through the whole process.

4 months ago

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Richard Burns, OR

Very communicative, helpful, knowledgeable.

5 months ago

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Stamatia Oak Park, IL

Very responsive group. Helped us before, during and after closing.

6 months ago

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Anonymous

They're just easy to work with. They're very responsive to emails.

6 months ago

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Verified Customer

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Jorge

They did everything that was in their hands. It was a great service.

6 months ago

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Mario

Kept us informed every step. They are always available for any additional questions or concerns.

6 months ago

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Cheryl

They worked with me through all my difficulties and helped me out.

6 months ago

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Thomas Port Orchard, WA

The customer service , they followed through and were helpful when I had questions

6 months ago

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Adamdobesh

it was a very smooth process, everyone I talked to, they were on top of it.

7 months ago

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Michaelcarl

Quick and easy and they answered all my questions that I needed answered.

7 months ago

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Asef Ghafoory

I have a poor experience for my question and services and I still waiting for a lot of information that is missing for my recast, tax and insurance.

7 months ago

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Verified Customer

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Willette

The representatives were awesome and made the process extremely easy.

7 months ago

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William

It was a very easy process. We chose AmeriSave because we were looking for a refinance company.

8 months ago

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Eugene

Miguel W. was very attentive and responsive to any questions and worked extremely hard to meet the timelines needed.

10 months ago

Reply from AmeriSave Mortgage

Eugene, we are thrilled to hear that we provided you with top-notch service! We appreciate the feedback and look forward to working with you again soon. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Jun. 22nd, 2023

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Verified Customer

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Thomas

Everything was easy to accomplish, easy to get done. They answered questions in a timely fashion.

10 months ago

Reply from AmeriSave Mortgage

Thomas, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026

Jun. 22nd, 2023

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Verified Customer

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Lexi Denver, CO

Terrible communication. I’ve tried numerous ways, through numerous people, to get communication regarding my THIRD loan through them and nothing. No return calls or emails. Definitely will not use again.

10 months ago

Reply from AmeriSave Mortgage

Lexi, thank you so much for bringing your concerns to our attention. We are sorry that we did not meet your expectations. To help us identify you and assist you further, please contact our Customer Care Team by calling 1-888-655-0906 and/or by sending an e-mail to [email protected]. When you do call or e-mail us, please be sure to notate the site where your review was posted. Thank you!

Jun. 1st, 2023

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Verified Customer

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Dorothy Fishers, IN

Always kept me inform and never made me feel as if I had bothered her! Great service.

11 months ago

Reply from AmeriSave Mortgage

Dorothy, thank you for sharing your positive experience with us! If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

May. 17th, 2023

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Gobinet Leighton Apopka, FL

Their team was knowledgeable, transparent, and ensured I got the best possible mortgage rate. I couldn't be happier with my new home!

6 months ago

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Verified Customer

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Evghenii Paducah, KY

They were great, accessible, approachable, professional and getting a loan was straightforward, simple, and personal.

1 year ago

Reply from AmeriSave Mortgage

Evghenii, thank you for your feedback! We work hard to offer the best mortgage experience which is supported by your kind words. If you should need anything further, please feel free to contact Customer Care at [email protected] or 1-888-700-4026.

Apr. 21st, 2023