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Acopia Home Loans

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336 User Reviews

7.2

Overall Score

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Detour Cullowhee, NC

I love how quickly the process went. The communication and willingness to answer all of my questions and the pleasant demeanor of each person I encountered.

8 months ago

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Reply from Acopia Home Loans

Thank you so much, it was our pleasure!

Sep. 24th, 2021

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Chloe Cooksey West Palm Beach, FL

Everyone was very helpful , Jessica was really nice and ally as well. When ever I had a question they didn’t mind answering it and also Christina was great she stayed and made sure I got everything I needed.

9 months ago

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Reply from Acopia Home Loans

Thank you for your 5-star review, Chloe! We appreciate you and are so pleased Christina and her team took great care of you.

Aug. 12th, 2021

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RazorFam Fort Mill, SC

Ms. Lee C and her entire team were a joy to work with. They were exceptionally professional, competent and kind. They were responsive, thorough and solid. We are grateful for their efforts and time!!!!

9 months ago

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Reply from Acopia Home Loans

Thank you so much for your kind words and review. Lee's team is terrific and we're so happy they were able to assist!

Aug. 12th, 2021

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Tiffany Nelson Gainesville, GA

Allen K and his tem were phenomenal! They walked ne through this process with kid gloves and made every aspect simple and wmade sure there was great clarity throughout the process. I highly recommend Accopia Home Loans.

10 months ago

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Reply from Acopia Home Loans

Tiffany, thanks so much for your kind review and recommendation! (We think Allen is pretty terrific, too). We look forward to working with you again!

Aug. 12th, 2021

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Christina Polk Orlando, FL

I worked with Cody and he was amazing. He was ALWAYS available for me and my questions. He was patient and explained the process to me with complete openness. I would recommend Acopia to anyone.

10 months ago

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Reply from Acopia Home Loans

Thank you for your kind words & recommendation, Christina! We are so glad Cody took great care of you.

Aug. 12th, 2021

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Will Nashville, TN

They did it right for us. I had them do our mortgage after I made the mistake of try a national mortgage company. Jeff S. with Acopia was great. He was here locally and was great helping us get through the process and gave us the best estimate because he was local and knew the market here.

1 year ago

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Reply from Acopia Home Loans

Thank you for the kind review, Will. We appreciate you! And we agree, Jeff is great - so glad he took such good care of you.

May. 18th, 2021

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Mandee Tankersley Madison, TN

I have absolutely nothing bad to say about the team at acopia. Jade was so open and honest about the process and with us being first time buyers she really walked us through everything to the best of her ability, I would absolutely recommend her to anyone I possibly can!

1 year ago

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Reply from Acopia Home Loans

Thank you so much for your kind review & recommendation, Mandee! We appreciate you and are so glad Jade took such good care of you. And congratulations on your new home!!

May. 18th, 2021

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Stephen Moritz Seattle, WA

Absolutely one of the best mortgage experiences I have had. Bruce B. made the whole process from the first call to closing as smooth as possible. The ability to complete paperwork work remotely was critical for us and very easy to actually get completed.

1 year ago

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Reply from Acopia Home Loans

Thank you, Stephen! We're so glad you were pleased with our online process and Bruce and his team took such great care of you.

Apr. 9th, 2021

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R Townsend Canton, GA

Amazing, Best, Courteous, Delightful, Efficient, Fantastic, Great, Helpful...should I go on? Craig and the entire team exceeded our expectations. Their process is second to none and only outmatched by their personal commitment to an exceptional experience for their clients.

1 year ago

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Reply from Acopia Home Loans

Wow, thank you so much for your very kind words! It was our pleasure and we're so pleased Craig took such great care of you. We appreciate you and look forward to working with you again.

Mar. 23rd, 2021

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James Ford Athens, AL

Best: Timely and efficient Loan processing. We were clear to close over a week from our closing date and in only 18 days from application submission. What we didn’t like: 1. Acopia was a preferred lender with our builder, so we went with them. When we had issues with the builder not completing items, we asked to hold funds back in escrow to cover the cost of the repairs as an incentive to the builder to get the items fixed. We were told that practice was no longer an option. This was news to us and to a relative who is a home builder who said it happened all the time. Well, we are now 13 days after closing and still do not have a stove in our house. 2. We went to the closing table at 1:00 PM after completing the signing (in about 45 minutes) we sat there for two hours waiting on the lender to find the loan, so the closing attorney could cut the checks. We eventually left and our agent stayed to get the checks. Overall I think Acopia was good, but we still are not able to cook in our house because we have no leverage over the builder. Very frustrating.

1 year ago

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Reply from Acopia Home Loans

Thank you for making us aware of your experience. It’s always our intent to provide the highest quality of service. We are very sorry to learn about the issues above and understand your frustration. We value you as a customer and have relayed your concerns to the appropriate representatives to help you get resolution.

Mar. 23rd, 2021

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Jeffery Morris Atlanta, GA

Jeff S. and his team are amazing! They go the extra distance with encouraging words and smiles! They are very prompt, response time is second to none! Please do business with them, you want regret it! This is our 3rd time using them, and I will use them again and again!

1 year ago

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Reply from Acopia Home Loans

Thanks so much for your kind words & recommendation, Jeffrey! We appreciate you and look forward to working with you again.

Mar. 23rd, 2021

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Jerry Trout Walkersville, MD

Mr. H. called me during our house searching to pre qualify us for our home mortgage. Mr. H. was recommended by our real estate agent and she got us a good one. Anytime there was a question Mr. H. would walks us through each and every question we asked. He is very knowledgeable and very comfortable to work with.

1 year ago

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Reply from Acopia Home Loans

Thank you, Jerry, for your kind review. We appreciate you and are glad you were pleased with your loan advisor. Congratulations on your new home!

Mar. 23rd, 2021

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Naena Adebolu ,

My experience was incredibly personalized! I felt at ease knowing I was in capable hands every step of the way and kept up to date throughout the process from start to finish. The care and treatment I received went above and beyond!!

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind words, Naena, it was our pleasure. We appreciate your review!

Mar. 23rd, 2021

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NKEM OSSAI Simpsonville, SC

I was quite pleased with the speed and efficiency of the entire loan team at Acopia. Follow-up as fast, and follow-through a virtual class art. I'll do it all over again with the company and the team, if I have to. I owe these guys a debt of gratitude.

1 year ago

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Reply from Acopia Home Loans

Thank you so much for your kind words, Nkem! We appreciate your business and look forward to working with you again.

Mar. 23rd, 2021

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Edward Hendersonville, NC

My wife and I thoroughly enjoyed working with Cameron and his team throughout the mortgage process. Everyone was very knowledgeable and friendly and very quick to reply to any questions that we had. I would highly recommend Acopia's services to anyone looking for a mortgage.

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind review and recommendation, Edward! We're so glad Cameron took such good care of you and look forward to working with you again.

Feb. 5th, 2021

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Nikki Vann Webster, FL

Our loan officer, Kayla, was such a joy to work with. She made the process very easy in the midst of big stepping stones. She would work into the late hours of the day, while on sick leave, and tirelessly to help us get our approval. She is definitely an asset to the company. I will recommend Kayla to everyone I know.

1 year ago

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Reply from Acopia Home Loans

Thank you for your recommendation, Nikki! We're so glad Kayla took good care of you.

Feb. 5th, 2021

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DWalker Gaffney, SC

Bruce and his team were a pleasure to work with. They were professional, consistent, knowledgeable, and timely. We personally enjoyed using the app to handle our documents and loved the way it was set up. Bruce was able to help us secure our first home loan.

1 year ago

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Reply from Acopia Home Loans

Thank you so much for your review! We're so pleased that you enjoyed using our app - and yeah, Bruce is pretty terrific. :)

Dec. 9th, 2020

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Brian Zollo Kissimmee, FL

It's been almost 30 years since we went through the home loan process. Christian and his team made the process very easy. Especially when everything is done online. The approval process was quick and we closed in 25 days. We were very happy with how they handled everything for us. We would recommend them to anyone looking for a home loan.

1 year ago

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Reply from Acopia Home Loans

Thank you for the kind review & recommendation, Brian! We're so glad Christian & his team took such good care of you. Thank you for choosing Acopia.

Aug. 20th, 2020

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JayRon Orlando, FL

Acopia Home Loans is a great company and a pleasure to work with. They were on top of everything that needed to get done during the loan process and helped me to understand everything and answered any an all questions I may have had.

1 year ago

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Reply from Acopia Home Loans

Thanks so much for the kind words and 5-star review! It was absolutely our pleasure.

Aug. 20th, 2020

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Jerry Kaczmarek Gallatin, TN

Jade R our loan officer was fantastic and there every step. The underwriting process waited until literally the day before closing day to request important docs. Thankfully I work from home and was able to get the docs immediately but if I wasn’t, we most likely would’ve had to push our closing date back. I don’t understand that especially when the underwriters has our info for 3 weeks prior...

1 year ago

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Reply from Acopia Home Loans

Thank you, Jerry, we're so glad Jade was able to take good care of you and get you to the closing table. We appreciate your feedback. Our support teams have been working especially hard during this time; we're so glad it all worked out.

Aug. 20th, 2020

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S. P. Smith Miami, FL

Toby F was my loan officer and from start to finish provided excellent service. He made the effort to make sure I understood the process and my choices. I found him both professional and knowledgeable. The support staff was also accessible and timely.

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind review, Mr. Smith! We're so pleased Toby and his team took good care of you.

Aug. 20th, 2020

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Byron Marietta, GA

The loan officer Bill knew exactly what he is doing. He made the process very simple and easy. He explain everything to me in terms I could understand. The processor Vicki was great she knew her job very well. Amazing workers making the company very great. I definitely recommend them.

1 year ago

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Reply from Acopia Home Loans

Thanks so much, Byron, we appreciate your kind words & recommendation! We're so pleased Billy & Vicki took such great care of you. And, you're absolutely right... our amazing teams ARE exactly what sets Acopia apart. :)

Aug. 10th, 2020

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Richard Payne Greenwood, SC

I got very warm welcome from our lender Mrs. S . Any questions were answered and she also she brought us up to date with current practices. Mrs.S was professional courteous, and was a pleasure to be around. She is really someone you can count on!! Thank you again S

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind words, Richard. We appreciate you and look forward to working with you again!

Jul. 17th, 2020

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Matthew Conway Atlanta, GA

Absolutely amazing. Best company to work with. Quick, easy, and efficient. Improved our budget and got us into the home we wanted in no time with no hassle. I would absolutely recommend for anyone that is looking for professionals that will take care of you.

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind words and recommendation, Matthew! Congrats on the new home - we look forward to working with you again.

Jul. 15th, 2020

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Omar Rubio Orlando, FL

I just to say you guys are Amazing!!!!the process of buying a house was made so much easy with you all helping me. Always had answers and willing to help me figure everything out. Thank you from the bottom of my heart. Keep helping people achieve their dream of owning a home. Again thank you all.

1 year ago

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Reply from Acopia Home Loans

Thank you Omar, it was our pleasure. We look forward to working with you again - and, welcome home!

Jul. 15th, 2020

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Robin Cole Lebanon, TN

We had a wonderful experience with our home buying. Jade R was the absolute best to work with. She mentored and helped us to get to where we needed to be and made it happen for us. Thank you, so much Jade we will definitely use you again. Robin and Jamie Cole

1 year ago

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Reply from Acopia Home Loans

Congratulations, Robin, and thanks so much for your recommendation! We look forward to working with you again.

Jul. 9th, 2020

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Kyle Sebastian, FL

Anthony and his team made sure i had everything needed for the loan process. They walked me through along the way and answered all my questions. There was not a stressful moment through any step of the loan process. There were no hidden figures either. I gave them a ballpark figure and they made it happen.

1 year ago

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Reply from Acopia Home Loans

Terrific, Kyle, so glad we could help! Thank you for choosing Acopia as your lender and taking the time to leave this review. :)

Jun. 24th, 2020

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Marinel Erickson Chicago, IL

Seamless process, great support from all the staff, they guide you through the whole process and take into account all the deadlines that a home buyer needs to face, Tina, Loretta, Priscilla, huge shoutout to all of you for making people’s dream of home ownership come true.

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind review, Marinel! We love helping folks achieve their dreams of home ownership - congratulations and welcome home! :)

Jun. 16th, 2020

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Lynn Young Greenbrier, TN

Acopia is very professional while also being compassionate about their clients. They fight for you, cry with you and celebrate with you. They make themselves accountable and I respect that most of all. I would most definitely recommend them.

1 year ago

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Reply from Acopia Home Loans

Thank you so much for your kind review and recommendation, Lynn. We look forward to working with you again.

Jun. 16th, 2020

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Chris Cull Atlanta, GA

Acopia was amazing to work with. The staff was very helpful and went out of there way to work with me and help in any way I needed. They were very knowledgeable and hard working. I would recommend anyone looking to get a home loan.

1 year ago

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Reply from Acopia Home Loans

Thank you for your kind words and recommendation, Chris - it was our pleasure!

Jun. 16th, 2020

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JeffW Fruitland Park, FL

For our most recent home loan we used Acopia Home Loans. We were kept informed every step of the way. The entire process was smooth and stress-free. If you are looking to buy a new home, my wife and I would highly recommend that you contact Acopia Home Loans for your mortgage needs.

1 year ago

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Reply from Acopia Home Loans

Thank you, Jeff, we certainly appreciate your kind words and recommendation - it was our pleasure!

Jun. 10th, 2020

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Madelynn Cruz Winter Park, FL

Thank you Acopia, for helping us on the purchase of our new home. We were able to get a great rate and work with some amazing people. Chris, Mari and Shanna were awesome and made what is a long hard process seem seamless. Thanks again Acopia for being an awesome company. We would definitely recommend them to future customers.

2 years ago

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Reply from Acopia Home Loans

Thank you, Madelynn, for your kind words and recommendation! We're glad Chris and his team took great care of you and we look forward to working with you again.

May. 11th, 2020

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Ken Fraker Loganville, GA

Great company to work with! Our loan advisor (Tana H) was very helpful and very knowledgeable with the refinancing process!! This is our second time to use Acopia. Will use them again and recommend Acopia to family & friends.

2 years ago

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Reply from Acopia Home Loans

Thank you, Ken - Tana is terrific! We appreciate your kind review and recommendation!

May. 11th, 2020

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Kim Levangie Port Charlotte, FL

Whitney is the best! We love how quick he was getting us into our dream home! We will be recommending Whitney to all our family and friends! I hope the servicing of this loan is as smooth as the application process was! Thanks Acopia and a special thank you to Whitney H and his team! The Levangies

2 years ago

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Reply from Acopia Home Loans

Thank you, Kim, and congratulations on getting into your dream home! We're so glad Whitney and his team were able to take such good care of you. Welcome home!

Apr. 14th, 2020

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Bryanna Warwick Norcross, GA

I used Ross with Acopia in Daphne for my home purchase in 2018. When rates dropped in 2020, I called him for a great refinance experience. He makes everything easy, understandable, and is always available to answer questions. I recommend him to everyone and will continue using him for my mortgage needs.

2 years ago

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Reply from Acopia Home Loans

Hi Bryanna, thank you for your review and choosing Ross and Acopia as your lender! We appreciate your trust, and, we agree... Ross is terrific! :)

Apr. 3rd, 2020

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M. H. Clemson, SC

The process was very easy. The app made it a breeze to upload all of the necessary documents. There was never a need to make an office appointment. Each step was explained and summarized. Contact came via text and email to alert when something needed our attention or signed. Highly recommend!

2 years ago

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Reply from Acopia Home Loans

Thank you for your recommendation and 5-star review! And, thanks for choosing Acopia. :)

Apr. 3rd, 2020

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Beau Sanders Greenville, SC

Bruce and the staff of Acopia Home Loans in Greenville, SC did a fantastic job helping us buy our new home. The whole process was smooth and painless. They helped us through all the paperwork, answered our calls and texts right away, and offered many helpful suggestions. I highly recommend Acopia Home Loans.

2 years ago

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Reply from Acopia Home Loans

Thank you for your kind words and recommendation, Beau - it was our pleasure. Congratulations on your new home!

Mar. 12th, 2020

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Chuck Ward Cumming, GA

Stephen and his team are one of the most professional companies I have ever worked with. The attention to detail and dedication they provided our loan was very impressive. I will continue to use Acopia and Stephen for my future needs and recommend them to anyone in need of a home loan.

2 years ago

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Reply from Acopia Home Loans

Thank you for the kind words and recommendation, Chuck! It was our pleasure working with you - thank you for choosing Acopia.

Jan. 10th, 2020

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Margaret Decker Alpharetta, GA

I could not be in my new home if it wasn’t for Sonja B who worked diligently to secure my loan in a very short period of time. She is so personable and a super loan officer. I will recommend Acopia Home Loans to family and friends for the outstanding professional service I received. Regards, Margaret Decker

2 years ago

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Reply from Acopia Home Loans

Thank you, Margaret! We're so glad Sonja took such great care of you. We really appreciate your review and recommendation - welcome home!

Jan. 7th, 2020

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Cassandra Stubbs Covington, GA

The experience throughout the entire process made me feel awesome and also Lisa D was very accommodating, as a 1st time home buyer, I asked several questions and she very informed and was able to successfully answers all of the mortgage lender..... THIS TYPE OF CUSTOMER SERVICE IS TOP KNOTCH

2 years ago

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Reply from Acopia Home Loans

Thank you, Cassandra, for your kind words - we really appreciate your review and thank you for choosing Acopia to be your lender. Welcome home!

Jan. 7th, 2020

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Plad Villa Rica, GA

Mark was the best always made himself available for any questions I had. Vickie was great to work with also she helped me with documents that were hard to get being a truck driver out on the road. I was totally impressed with their attention and care for my needs in this process

2 years ago

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Reply from Acopia Home Loans

Thank you for the 5-star review, Plad! We're very happy Mark and Vickie were able to take good care of you - thank you for choosing Acopia.

Jan. 7th, 2020

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Dereck Looney Bogart, GA

This was my first time buying a home but Billy at Acopia made the transaction almost seamless! He crossed all his Ts and dotted all his Is there for there was no unforeseen surprises. I am currently sitting in the bedroom of my new home thanks to Billy and the team at Acopia, along with 5 market realty.

2 years ago

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Reply from Acopia Home Loans

Thanks, Dereck, we think Billy is great, too! Thanks for choosing Acopia to be your lender, and... welcome home! :)

Dec. 17th, 2019

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Renita B Greenville, SC

It was an Amazing process working with Acopia Home Loans. Everyone we worked with from Bruce, Lauren and Calli were WONDERFUL! I HIGHLY recommend using Acopia Home Loans when purchasing your New Home. They make you feel Right at Home.

2 years ago

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Reply from Acopia Home Loans

Thank you, Renita! We really appreciate your review and are so glad to have been able to assist! Thank you for choosing Acopia as your preferred lender.

Dec. 16th, 2019

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lori cox La Center, KY

My experience with Acopia was great all the staff are very nice and always there to answer any questions you have. They go above and beyond and are very easy to work with I would recommend anyone looking for a home loan to use them.

2 years ago

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Reply from Acopia Home Loans

Thanks, Lori, we appreciation your kind words and recommendation! Thank you for choosing Acopia as your mortgage lender.

Sep. 12th, 2019

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R Dale Paducah, KY

The loan officer/agent that assisted me was very helpful and informative. He kept me up to date on every step in the loan process. He was always available and eager to answer any questions I had, no matter how trivial or in depth they may have been.

2 years ago

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Reply from Acopia Home Loans

Thank you Mr. Dale, we appreciate your review! We believe there are no trivial questions... the homebuying process can be very complicated! Thank you for choosing Acopia.

Aug. 8th, 2019

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BRANDY SMITH Covington, GA

I am so happy that I worked with Acopia Home Loans. Allen K, Rya S, and Maria M went above and beyond to assist me with my new home purchase. And, their level of expertise, customer service, and friendly demeanor was amazing!

2 years ago

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Reply from Acopia Home Loans

Thank you, Brandy, we appreciate your review! We agree, Allen is great and has a terrific team! Thanks for choosing Acopia.

Aug. 8th, 2019

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Jordan Charlotte, NC

The people and service at Acopia Home Loans were excellent. I had no issues at all when dealing with them. The people were nice and well informed. The process was simple and easy. Would definitely recommend them to friends and family.

2 years ago

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Reply from Acopia Home Loans

Thank you Jordan, it was our pleasure to serve you! We appreciate your recommendation and trust in Acopia as your lender.

Jul. 29th, 2019

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Cree Mullen Nashville, TN

I worked with no fewer than 3 other lenders over a 6 month period. Jeff S was the only officer who patiently advised me of all my options, offered sound advice and helped to build a mortgage package that allowed me to secure the home of my desire.

2 years ago

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Reply from Acopia Home Loans

Thank you for your review, Cree ~ we agree, Jeff is terrific! We know you have options; thank you for choosing Acopia to help with your home loan.

Jun. 17th, 2019

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Greg Smee Los Angeles, CA

We had a great team helping us at Acopia. Everybody we worked with was always quick to answer our questions.

4 months ago

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Reply from Acopia Home Loans

Thank you for your review, Greg - it was our pleasure!

Dec. 28th, 2021

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Amanda Gooden Newnan, GA

The whole process for smooth. Terri was such a big help with my documents and such. Would highly recommend to other people.

8 months ago

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Reply from Acopia Home Loans

Thank you for your review and recommendation, Amanda! We're so pleased Terri was able to help you. Congrats!

Sep. 24th, 2021