I ordered books from an online party a friend of mine hosted in August 2016. Six weeks later I received only one book in the mail. Instead of the other 4 book collection, I received a book buck credit that stated my selection was out of stock. I'm not sure why I couldn't have been informed of this sooner, why did I have to wait 6 weeks to find out my order wouldn't fulfilled? The credit states I wouldn't get a refund nor would they just send my order when it was available. Instead, the replacement was my sole responsibility. It was up to me to monitor their website to see if I could catch it when it became available or pick something else for the exact same price (otherwise I would be out even more money to pay the difference).
The first few times I tried, the collection wasn't available. Finally, in January 2017, I reached out to the Usborne consultant who was over the party I bought from. She took my book buck credit info and reordered the collection. One month later, I received ANOTHER credit telling me my selection was out of stock! At this point I was fed up, no longer interested in a credit, only a refund.
February 2017, I emailed the consultant with my request for refund. We emailed back and forth several times over the next few months. I was told on 3 separate occasions that Usborne had refunded my money to the card I used and to look for it in 7-10 business days. No refund ever came.
Finally, I began calling Usborne myself. When speaking to the rep, I was told they had already cut me a paper check. This was 5/10/17. When I asked why I was told 3 times a refund had been issued to my credit card, she told me that this was not her department and that was a stock answer they were trained to give when people asked.
The check that was supposedly sent to me the week on 5/10/17 arrived yesterday, 5/27/17 with a written date of 5/23/17.
I will never do business with this company again. I am appalled at the lack of customer service and the inability of this company to resolve issues.
What is unfortunate is that the young woman who was our consultant for our party seemed to really try to help. She actually fulfilled my order herself for free, possibly out of her own stock (?) about a month ago trying to make up for the issues I had with the corporate level. The books are cute and my son likes them, but just not worth the hassle.