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Melaleuca is an international health and wellness company headquartered in Idaho Falls, Idaho. CEO Frank Vandersloot started with the company in 1985 selling the tea tree oil, or Melaleuca oil. Thus, the company was named after the Melaleuca tree, Alternifolia. The Melaleuca business model eliminates middlemen and reduces marketing and distribution costs through operating with direct sales system. The company manufactures and sells its hundreds of personal-care/wellness products and household products directly to the consumer through catalogs and online marketing, and network marketing, enabling them to spend more on scientific and product research. The mission statement reads, "Enhancing the lives of those we touch by helping people reach their goals." As a unique multi-level marketing company, consumers may find wellness products as well as a home-based business opportunity through Melaleuca.
Melaleuca's product line includes over 500 nutritional supplements, personal-care products, and foods to help people keep themselves healthy and, in some cases, lose weight. Melaleuca products also include home cleaning and cosmetics.
Melaleuca marketing focuses on offering environmentally-safe and natural cleaning products for the home. The non-toxic products last longer than traditional products purchased in stores due to their concentrated nature.
Shopping Benefits for Customers.
Melaleuca features a plan that pays people to shop through their catalog online. Melaleuca also offers a free monthly product on regular purchases from loyal customers.
Melaleuca features a Preferred Customer Program that allows consumers to save up to 30-50 percent off the company's products in their catalogs and earn money watching videos about the company.
Membership features a money-back guarantee for up to three months and can be terminated at any time for any reason.
Melaleuca has a fair compensation plan. The business has a low signup fee and representatives can earn commissions seven layers deep while selling Melaleuca.
Currently, the only thing negative to be said is that Melaleuca has a small number of reviews on our site. It is difficult to completely understand the customer experience without more Melaleuca reviews from real consumers. As Melaleuca receives more reviews, it should give prospective participants a better understanding of what to expect when working with and for Melaleuca.
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No customer service. They read from a script. Canceling and order or your membership is very difficult by design so they can keep charging you and claim they didn’t get your cancellation. Read the hundreds of complaints about this on BBB website. If hundreds of people took the time to write in think of the thousands they have done this to who didn’t write in because they were exhausted after dealing with them. My CC on file had to be replaced due to fraud. Melaleuca charged to my account a “back up order” even though they couldn’t charge my card. I called to cancel that months order before it shipped. (I verified no UPS shipping slip was in the system with my UPS account) Melaleuca “customer service” said they couldn’t cancel the order, wouldn’t stop the shipment and I would have to pay the return shipping and then they would credit my account. I said they could just cancel my membership since they can’t offer good customer service resolutions. Then I was transferred around and put on hold and finally told I had go through a long cancellation process. First you wait for an email from them to get a link to their cancellation form. (Which is difficult to even find on their website) You must use a computer because their site and form are not mobile compatible. Then you login to your account print off the form. Hand sign the form. Take a picture. Load that in to an email and send it. Or you can fax it! (Really?) Or send in vial snail mail and hope they don’t “lose it”. Then you wait and wait and wait till they get around to acknowledging it. Hopefully before your next automatic shipment that they will continue to charge you for.
I have been a Melaleuca customer for decades. While I do not condone any MLM companies and the get rich quick schemes. You can not deny the products are good.
I love Melaleuca. I have shopped with them for over 17 years and have yet to find products elsewhere that are compatible. I have tried many other companies, but I still keep coming back to Melaleuca. Yes you do need a monthly order, but I need all of the products. Their Mela Gel is the best for dry skin and all your skin issues. The laundry detergent is unbeatable and the cleaning products are the best. No toxins in my house.
I have been re-introduced to Melaleuca! I have become a brand advocate to earn income. I have used the cleaning products for 20+ years. Grateful that they have not harmed my lungs. You must check out the study they did by googling 20 year lung study. It is worth it to convert your home to this company. Better quality and value. You are also helping the environment. Risk free to try so your excuse is just an excuse.
They are a local company that takes care of its employees and really gives back to the community. I like their products.
I have been a loyal customer of Melaleuca for 2 years. Absolutely love the cleaning products. In my 23 years of being a mother of 5 I have never found laundry detergent that works as good as this!!! I could have save so many hours of scrubbing grass and food stains out of kids clothes had I known about this company sooner! I am an ICU nurse and do use the vitamins and supplements. Prior to using the Peak Performance vitamins I was relying solely on food nutrition. I could not believe the change in my energy levels. I researched everything I could about these vitamins and the science behind them not only makes sense but they work!!! They are third party tested twice which I love that this company does 3rd party testing! For anyone complaining about the monthly shopping...I don't understand this. I only shop Melaleuca. I place my monthly order for things that I would have to buy somewhere like shampoo, deodorant, cleaning supplies, laundry soap, soap, dishwasher soap.... If I were not buying from Melaleuca I would have to buy every month from somewhere else but with Melaleuca it comes right to my door. I usually receive my order in 3-5 days. I have saved so much shopping this way. If there were ever a time I choose not to shop I could just suspend my account. It is a very simple letter to the company stating I want to suspend. Easy peasy! I have had to call in for refunds a few times. Never a problem! They just refunded my account of sent new product at their shipping expense! The customer service is out of this world! You get to speak to real people right away! None of that recording BS. This company has not only saved me in money but also in time! The products are priced at Walmart pricing or lower. The time of not driving to a store is priceless. And I no longer get suckered into buying things I do not need when shopping! Melaleuca is Awesome!
My husband and I joined in June 2015. We tried the products first and quickly realized how fantastic they actually are. Within two weeks we became committed business partners as well as loyal customers. We have had many customers stay with us and a few leave for various reasons and there has never been a problem with a customer suspending their account. The customer service support is the best that I have ever experienced along with the company's priority to help others, they are always the first in line to provide assistance or products to weather worn areas! The products, I can't say enough about how fabulous the products are! My favorite item is the Total Peak Performance supplements! I have an autoimmune disease that pretty much stopped my active life style, today I am almost back to normal! There are a few products I'm not crazy about or when products have arrived damaged I simply pick up the phone and within 2 rings someone answers and the products are replaced or refunded. This company really changes lives and it has changed ours!
I really like most Melaleuca products. Especially the cleaning products. But being held hostage to a monthly minimum is horrible. And being snubbed by my "rep" when I wanted to cancel left a very bad taste in my mouth. Didn't like the cosmetics at all. Very little product, the containers always broke, or the writing wore off. Not the quality you would expect from their marketing. I also don't see the wildly promoted "cost savings" when I'm paying between $15-20 per month to ship my items. I can make a $25 purchase on Amazon.com and my order ships free. THAT is savings. The products are NOT worth being part of this cult.
I was told it isn't an MLM... sure seems like it to me. Also, you have to commit to buying a certain amount of things each month. In my opinion, a company should keep you coming back because of their products, not because you have to.
I love all the products I have tried from Melaleuca. I have converted my home over and shop with them first. It is basically like switching stores and I get better, safer, fresher products that really work. I am definitely saving a lot of money shopping thru them. When you call the company with a question, you always get a real person and they are nice and try really hard to answer your questions. Deliver time is good, usually within 4 days and the shipping costs are low. They have a 100% Satisfaction Guarantee. I am really glad that I was introduced to this great company.
I don't like the fact that you are forced to place a autoship order. And even if you cancel you stop being a distributor. Also some customers complained they had called to cancel the autoship and have still revived and get charged for it. However they did refund the money on the product but the custumer had to pay for shipping.
Love every product that I have used with this great company. Products are superior to most store brand products. The RENEW lotions has done more for my skin than anything I have ever used. Everyone is a customer but if you want to make money it is a great opportunity no selling products just sharing and enrolling members into the great company.
I love the products! They are cost effective and work better than other things I’ve used. Been shopping with them for three years...I’ll never go back!
My name is Santa, I becomed a registered customer on November 2017 - since that I'm very satisfied with the quality of Melaleuca's products - for household: loundry, dishes etc. I'm so excited for the first time in my life (I'm 40) for such a bright result! And I absolutely love their drinks and other health products! Yes, I was a bit confused in the beginning for that obligate amount of purchase every month, but now it's ok - as lot of my friends are willing to try some of Melaluca's products, before they decide to become a registered members of this ecological movement around the globe! I'm so happy to be a part of this system, as it is providing a great chance to care for the enviroment and also - possibility to co-work with this company, sharing this oportunity with as many as possible! So, I recommend this service to everyone!
I used to get their cleaning and laundry products. There is a minimum monthly order required to keep your account open as a customer and that was stressful because I did not need to buy new window cleaner etc every month. I would have given them a higher rating if that had not been the case but I had to quit buying Melaleuca because of this minimum monthly purchase requirement.
I was a customer for many years and absolutely love the products. I started looking at the marketing aspect of Melaleuca in September 2016 and love the comp plan. I love being able to invite others to join Melaleuca as a customer and if they choose business partner. This company and their products have changed my life.
I love all of the products that I have ever purchased from Melaleuca but hate the fact that I have to purchase I certain amount to keep my account open. They claim to not be a multi-level marketing company but....they are a multi-level company.
My daughter introduced us to Melaleuca dish washing liquid detergent. Our dishes get sparkling clean with no hard water residue. It's amazing!
I have been with Melaleuca for a total of 2 years. Melaleuca is a company that created clean quality products for a great price. I love so many of their products because they work and there are no harmful chemicals in them. I also found that if I did not like a certain product it was really easy to return. When I needed help, working with their customer service was enjoyable! I have not had better customer service with any other company. Starting your own business as a consumer direct marketer is easy. Requirements are: 1. To be a preferred customer. A preferred customer gets discounted prices on products and purchases their favorites each month. 2. Share Melaleuca with friends and family then help set up an online shopping account with those that want to buy products. Super easy and unlike any other Multi-level Marketing because it has a different business outline which makes it one of a kind. Cancelling preferred customer membership is also very easy and there is no hidden cancellation fee's. Love this company and I would suggest it to everyone.
I have been a member for nearly a year now and can say I love the large range of products. All super quality and so happy with the performance of all categories especially the nutritional products. I cannot speak highly enough of them and great customer service too. Very happy
Absolutely absurd cancellation policy. The only reason for a ploicy like they have is rip off as many people as possible.
Amazing company, love the products the beat I've ever seen. Amazing rewarding compensation plan.
I have just found melaleuca 3 weeks ago and can honestly say it’s the best company I’ve found in the last 5 years. The products are amazing and great value for money and customer service is spot on! I know I will be with this company for many years to come
First of all let me start out by saying that melaleuca's customer service is unmatched ,they have great people there well informed and always willing to help. Melaleuca products are the greatest everything that I've used their has worked as it described and a lot better my favorite product is GC control. Being a diabetic for the last 2 years my medicine just wasn't working I started taking GC control and now I'm no longer on medicine it has lowered my numbers to normal numbers. I'm just telling my story that Melaleuca has helped me in many ways so if you're on the fence about joining melaleuca's Shopping Club hopefully I helped you to make your decision. Also they have very fast shipping.
Love the peak performance vitamins!! I have plantar fasciitis and fibromyalgia and after taking the vitamins I noticed that I have more energy and motivation to do things I normally dreaded doing. The severe pain I had is practically gone and the inflammation I had in my feet is significantly reduced. I am very happy and GRATEFUL for this wellness company!!!!
Excellent Products! Priced well considering you are getting healthier safer products for your family. Customer Service is awesome when I have contacted them. And when I was able to try the products risk free for 90 days....I was sold! Great company!
I have been shopping at Melaleuca for 14 years. My son had allergies, and we had some great results switching over to their product line for him. I love the high quality but also reasonable prices. When I first set up my shopping account it was explained to me that they manufacture for their customers in a JIT model, so switching over some of the items I was already purchasing made sense. I was already buying them at the store and they were reasonably priced and much higher quality. I would also regard myself as more of a minimalist shopper, and haven't had any issues purchasing each month. I love the customer service, they answer the phones promptly and also have a 90 days money back guarantee......I also like their coupons and bogos. After 13 years, I can't see myself shopping anywhere else!
I have been a consumer of Melaleuca cleaning and laundry products primarily for 16 years. Recently I decided to join and build a business. The training from our team is outstanding, in fact, I have paid hundreds of dollars for the same training from other MLM's. Although Melaleuca is not an MLM, it has the best compensation plan I have ever experienced.
Good product and great customer service! Love this company! I'd recommend them to anyone.Very helpful and attentive when calling customer service, simply amazing!
Melaleuca has changed mine and my families life for the better in more ways than 1. I absolutely love it and everything about it. I'd recommend them to anyone
I have been a customer since 2003. I love this company! They have amazing customer service. They treat you like family. My family & I loves their products!! They are NOT an MLM & they are not a breakaway business. Their business is based on referrals.
Well priced superior products. Better than what we get offered at Norma supermarkets. 100% love all
I love every single product from Melaleuca. I love the value for money everything lasts a long time and most important everything is safe for my family
Have been with Melaleuca 3 years, love the products, love the integrity of the Company, Building my Plan B , without having to invest my Business is growing solid . Love our mission statement of helping others to reach their goals.
I love using Melaleuca products. I have been using them for six months and am feeling better. I have been able to lose some weight and keep it off. There are so many advantages to using these products for me.
I have shopped with Melaleuca for nearly 16 years. I can't imagine a better store, with at-home delivery, online shopping and great variety. The science and quality of the products are exceptional. Peak Performance Brain pack (supplements) is my favorite!!! The company management also cares about people, whether it's giving free products to affected areas after hurricanes or celebrating families when they become debt-free.
After years of prescription meds for fibromyalgia, Gerd, and IBS I began taking Peak Performance Total because I knew of their satisfaction guarantee or money back. Within three months I was off all my meds and feeling like my old self again. I took a three mile hike up to a beautiful waterfall in the Tennessee Hills followed by a forty five minute trail ride the next morning. For fifteen years prior I could not have even given any thought to either event. As an added bonus my cholesterol level was changed significantly for the better. And best of all...I can play with my grandchildren! Thank you Melaleuca!
Here's the thing. I can give my business to anyone I choose but I choose to do business here. All around great company build on solid principles and values. The customer service is top notch. The products are backed by science. The prices are equal to if not less than grocery brands. LOVE my store!
Once you use their products you will not go back to national brand! Every single product I've used is either equivalent in price to national brand, or less expensive, and out-perform the national brand like item. Amazingly their products are not only priced at or below national brand they are better for our homes, environment, and families. Customer for life!
Melaleuca saves us time and money. Their hundreds of products are excellent and satisfaction is guaranteed. I only wish I learned of them even before I did.