Founded in 2001 and headquartered in Bradenton, Florida, It Works! is a skin care and nutrition company in the multi-level marketing (MLM) industry. The company's founders came up with a plan for a multilevel marketing plan and the company began with its flagship body contouring product: The Ultimate Body Applicator.
Furthermore, the company expanded its offerings to include a full line of premium nutritional and anti-aging supplements designed to help consumers lose weight and stay healthy. Other products offered include the It Works! "Greens" line, green tea, defining gel, nutritional shakes and supplements for weight loss, and essential oils to help create healthy skin and nails. All products claim to be made from natural ingredients.
It Works! is primarily known for selling its body wraps called the It Works! fab wrap, which helps people firm and tone skin, shaving off that extra fat.
The fab wrap reportedly decreases the amount of cellulite and water weight from the body. The company also features a number of nutritional supplements designed to curb appetite, promote healthy skin, and accelerate nail and hair growth.
From its conception with The Ultimate Body Applicator, the company leaders have been passionate about the use of safe, natural ingredients.
Subsequently, all of the company's products are natural and botanically-based. It Works! Strives to help people change their lives physically, by helping people change their eating habits, and financially, by providing an affordable natural product.
The cost to join It Works! as an independent distributor is $99 for a business starter kit, which includes a box of four wraps, marketing materials, business cards, and catalogs. Independent distributors also receive online training, access to a personal mentor, a free customized website for 30 days, and personal development coaching.
Because there is an upfront cost and BV minimum for each month, independent distributors must have adequate time and money to begin earning commissions from It Works!
It Works! offers multiple layers of commission, bonuses, and incentives as part of a compensation plan. Distributors can earn 50 percent commissions on product sales for cash and carry items. Performance bonuses and downline commissions are also available. Downline commissions range between 2 and 10 percent of the product sales made by team members.
Distributors can move recruited distributors and sales volume to any one of their team members to build a stronger organization overall.
Distributors can purchase products at discounted prices for personal use with the loyal customer discount. This reward is earned every time a distributor signs up two loyal customers.
Working for and selling products of It Works! means clients and customers become apart of the foundation. The It Works! Foundation was founded in 2014 and focused on the following causes: Pediatric Cancer Research and Family Support, Humanitarian Aid, Anti-Human Trafficking, International Crisis Response, Veterans Support, Homeless Outreach, and Community Support.
Today, the It Works! Foundation is focusing its efforts on bringing awareness to The Payton Wright Foundation, The V Foundation, Children’s Cup, Selah Freedom, Samaritan’s Purse and The Gary Sinise Foundation. The company encourages friends and family to come together and give back. Every year for a week, each team is invited to find ways to give back to their communities.
It Works! relies heavily on social media and word-of-mouth marketing. The average It Works! consultant earns less than $300 each month. In addition, distributors must maintain a monthly minimum of 80 BV (bonus volume) auto ship in order to be eligible to receive commissions. This equates to approximately $112 in product purchases.
It should be noted, however, that if a distributor already has 150 BV in personal sales, the 80 BV minimum no longer applies. While being an It Works! independent distributor may help bring in some extra cash; it can be challenging to make it as a full-time job. The vast majority of distributors only make a passive income.
It Works! has provided no scientific evidence to back up the health benefit claims it has made about its products. Further, the Food and Drug Administration warns consumers that using body wraps, like the fab wrap, for contouring can be dangerous.
Users must drink half of their body weight in ounces of water for three days after wrap use in order to achieve results. For example, a 200-pound person would have to drink 100 ounces of water each day for three days.
It Works! does not provide much detail of the company's training programs on its website, specifically in regards to the training the company offers its independent distributors.
Statistically, individuals without experience in sales or network marketing struggle in the multi-level marketing businesses and would benefit from knowing that the company has a transparent training program.
It Works! Does provide some social media training, but it does not explicitly list what is taught. These individuals may choose to pursue additional training on their own or consider other opportunities with other MLM companies.
Though the company does have a decent amount of positive reviews, those are mostly from distributors who sell the product. The negative reviews are largely from customers but do include a few negative distributor reviews. So if you are a potential It Works! distributor, we recommend you pay attention to what customers are saying about It Works! products.
Aside from issues with overcharging on products not bought and other customer service issues, user reviews have detailed problems with the products themselves. A few customers even go as far as to say that the skin care products and ingredients aren't natural, as is reported by It Works!
One common complaint from distributors is the fact that distributors cannot cancel auto ship. So distributors are being charged and can't get their money back until after they send the have shipped products back. The concerns with the company's auto ship cancellation policy are alarming.
While these negative reviews are concerning, we recommend potential customers and distributors weigh them against the company's positive reviews. User reviews are important because they give potential distributors and customers are clearer picture into overall customer service quality and satisfaction.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.
Horrible experience. I was going to start selling it works, but after getting charged over $100 for expenses I was never told about, I called customer service for a refund. Every time I call it’s over 30 minutes of waiting just to talk to someone. When I finally got to talk to a person, I was told I would be refunded within 3-5 business days. It’s now been 11 days and I can’t get ahold of anyone in customer service. Horrible customer service!!! I will not be selling It Works products when their customer service is so awful!
I agreed to a 3-month supply of keto coffee. I was heading out of town but didn't expect to receive the coffee until I returned 10 days later. I gave them my debit card information. When I got to my first stop of my 10-day jaunt, to visit my grandkids, I took them to Walmart to pick out something and when I went to purchase my debit card wouldn't go through. I knew I had enough money in my account. When I got back to my sons to check my account, it works had charged my account 10 times overdrawing my account. Not one representative from it works contacted me. I was stuck with no money and had to cancel my debit card so no more transactions went through. This was a Friday and my account was not credited back until Monday leaving me all weekend with no money.
Never got my order after a month. Cs did not give a refund lost $40 but they will get not one more dime from me. They do not allow cancel on autoship. There is a $50 cancellation charge if you don't do 3 months of their stuff. They do not call back if you ask to speak to a manager. Shut this scam company down.
Don’t ever purchased anything from this company!! I purchased the it works green powder. the powder gave me headaches after only using it two times I called the company to return it they said I couldn’t return the product after it had already been opened and used ?! REALLY? how is one supposed to know if the product works if they don’t try it?? Then I was told if I wanted to cancel the auto shop that will cost $50 ?! They want you to sign up for AutoShip because it makes the product cheaper when you purchase it . I called my bank Explain to my bank What experience I had Trying to get a refund they suggested I file fraudulent charges against the company I did and received a full refund for my product .
I am a senior citizen and placed an order with my granddaughter knowing I had to buy 3-months supply. I ordered it up front. Last week I got a notice that they were sending more which would be a 6 month supply and told I could not cancel until I ordered one more time for a 9-month supply!!!! What a scam!!! They will not respond to me and I cannot delete my credit card info from their site! This is so wrong!
I am LIVID!!! I’m beyond angry at this company who advertises Keto coffee (if you know who I’m talking about). I have argued for over a month now to get my money back. They have told me one thing and then told me another. They have HORRIBLE customer service. NEVER again will I EVER go into another MLM company like this. Read all the fine lines because I am now stuck with $100 out of pocket!! And can’t get any money back (after they said I would). I Highly advise AGAINST going with this company. They are a joke
I was sold on a diet coffee. Purchase the product and never was told I had to purchase the product for 3 months. Called the company and the have closed out my ticket and they expected a 24 hr response when I never received that I got a response. This company only cares for your money.
This company is horrible!!! All the distributors lie about how much they are making. The trainings teach you how to lie to your Facebook friends and how to cold message which is against Facebook policy. When I resigned the girls that were above me trash talked me on facebook, and they blocked me. ITS ALL ABOUT THE MONEY! The products don't work either. The company says they are plant-based but they are not! I would not recommend this company to anyone!
I can honestly say I had a bad experience with a company who doesn't care about the customer. I was told that I would have to sign up for the 90 day trial in order to get the loyalty customer price. Which was not a problem with me. My first shipment was suppose to be sent out on August 20th. A week later got an email saying my product got shipped back to the sender due to issues with my mailing address. I called itworks and they sent out a replacement order. They also mentioned that it wouldn't happen again now that we fixed what the issue was. September 20th came around and the same exact thing happened as the month before. I called again and they sent out a replacement order for the second time. They reassured me that the problem was solved with my address and not to worry. On October 20th the same exact thing happened AGAIN! This time I called and told them to refund me my money because I wanted nothing to do with itworks and to keep the product. They refused to do that and offered to send a replacement for the 3rd time. I then asked why do the replacement orders make it to me but the shipments in general always have an issue. The person I was on the phone with ignored the question and asked if there was anything else I needed help with. I think it's ridiculous that they refuse to refund me. Why would I want the product after all that I had to deal with the past 3 months? Overall, the company is garbage and I recommend no one waste time or money. They deserve no stars!
If I could give it negative starts I would. I bought hair skin and nail vitamins $39.97 with shipping costs, they never got delivered. When I tried speaking to customer service, a guy told me that I got "refunded" $18.00 as a result of me "refusing" them, and that my account had been shut down. After me reaching out to them multiple times, I have got no response. I am still short $19.95, and the company will not give me my money back. I NEVER received my vitamins, I NEVER refused the vitamins. I deserve a full refund.
It was just awful. Products do nothing to start with. Tried to order one box of wraps. Got signed up for autoship without knowing. Contacted distributor who was supposed to cancel it. She didn't I got charged again. When I called customer service they told me varying stories. One of which being that distributors can't cancel auto ship. So I have to pay $15 to send the products back to get some of the money back that they stole. The distributor just blames the company and the company blames the distributor. Nothing gets fixed. Just stay away
If I could give it .5 stars I would. First off, the person who signed me up for this did not tell me that it was a minimum 3 month commitment otherwise I would be charged a $50 USD cancellation fee. She also gave me no information regarding what company I would be buying the Keto coffee from (gee I wonder why?). Judging by all of these reviews there are MANY people in the same boat as I am. I am currently fighting with the company to cancel my auto ship/account and not to charge me the $50. The company wanted me to provide a medical note since I wrote them that I could not continue due to health reasons (coffee tastes good, it just doesn't agree with my stomach) in order to waive the cancellation fee. Ummmm no. Not happening. So, wish me luck, I hope I am able to resolve this soon as it's been a few days now back and forth between different support people.
I was blindsided into signing up to be a disrubutor to help out a stranger claiming she needed my help to reach the next level. I really did invest my time, effort, and money into making money but I was just naive and too trusting . They will tell you anything so you will buy their products but I just couldnt lie too people so I wasn’t successful!!!
I personally lost nearly 50 pounds using the products. I started losing around a year and a half ago. The weight came off slowly but consistently and I have maintained it. I started by using only the greens daily as a meal replacement and then added products one at a time. I have an auto-immune illness and needed to add one product and then have blood work done and then continue so that my doctor could see if anything interfered with my medication or my levels. When looking at the ingredients, my doctor's comment was "how can I complain... there is nothing harmful in anything you are showing me" but still he wanted me to take it slow. The one product I was instructed not to take was the ThermoFight because it speeds up your metabolism which would have made me burn through my medication too quickly. (The comment above where a reviewer stated that is was meant to fill you - just goes to show that some of these reviews are very misinformed - as that is not how that product works.) I then added the cleanse, wraps and fat fighters - one at a time and then all together. When the Keto Line came out, I changed my program to Keto Coffee for breakfast - a shake using the greens and protein powder for lunch, a light snack and then anything I want for dinner ... including apps, dessert and cocktails if I am out and then I follow my heaviest meal of the day with Fat Fighters. These products ABSOLUTELY work if you follow the directions and remain consistent. Being a product-of-the-product and having amazing before and after photos, I am now a distributor. Even though I am only doing this part-time (I have a 9-5 career), I reached Ruby Level rather quickly. While I am not always paid out as a Ruby, I am almost always paid at least as an Executive and I am hoping to climb higher even with my limited available time. I have made some incredible friends and I have found their conventions and red-carpets to be extremely well-done. They are professional and fun! I have grown as a person in ways I never could have imagined, mostly because my upline believes so strongly in self-development and extending out of your comfort zone. I have helped others in their health/weight goals and in financial goals, which is a fantastic feeling. I have also signed people as distributors who did absolutely nothing and then trashed the company- with little to no self-reflection about how little effort they put in. So - I believe very strongly that it comes down to this - This is an OPPORTUNITY! It can be an opportunity to do nothing and complain or to work and conquer! It is all up to the individual!
Very disappointed with it works. It should be called it doesn’t work. Just a way to get ur money. Don’t fall into the trap.
I am very disappointed with my experience with It Works! I ordered three different products that a friend who works for them recommended to me (Greens, Thermofight, and the Cleanse). The Greens was a powder you put into water and drink 8 ounces once a day, the Thermofight was a bottle of pills that you take twice a day that fills your stomach and makes you full faster, and the cleanse was a weird herbal cleanse that tasted super weird and chemically. I didn't see a change in my body whatsoever, and I tried it religiously for a month. I'm uncomfortable with taking pills to make me full faster, and I wasn't seeing any results whatsoever. It also is SUPER expensive. If you sign up for the Loyal Customer 3 month plan, you get most products half off, but its 30 to 40 dollars per product. If you bought it just one time, it's about 60 to 70 dollars per product. I finally got fed up and wanted to cancel everything, so I went into my account and canceled the autoshipment for September at least 4 or 5 days before it was supposed to ship (they say to cancel it at least 48 hours before the autoship). I woke up on the 10th (when the autoshipment normally cycled) and my account was charged. I had to call to cancel it and get refund, but the catch is that if you don't complete the 3 month plan, you are charged a 50 dollar membership fee JUST FOR CANCELING. I feel very scammed and I would not recommend this to anyone. Customer service was pretty helpful and helped me cancel everything smoothly, but it was still extremely frustrating.
It Works doesn’t work! I gave this product a try to compare to a program I have been connected with for four years. I ordered the two day cleanse that came with four terrible tasting liquids inside. I measured myself in six locations and weighed myself along with the time of day. Did the two day cleanse.....nothing! Absolutely nothing! No change in any of the measurements. I ate pretty clean too. I will say....don’t waste your money. I will stick to my Advocare. I feel so much better on their products.
It did not work! What I really didn't like is that they make sure you get products whether you want them or not but automatically deducting money from your acct. Then when you try to return it they say they will send you a label to return it back. You have to pay shipping. NEVER EVER AGAIN!!
It Works more like It Scams. It’s nothing but a money making pyramid scheme period! If you really want to lose weight you can do it cheaper with other products in the stores and you DONT need to be on a mailing list every month. Over priced items that people are just trying to sell you to get that sale. If the product works the distributor should be thin and healthy right??? Well she is far from it. It’s only a money making scheme. I bought the thermo fit and the fat fighter and the cleanse oh and the keto coffee the list goes on and on with the money wasted. I stopped taking it and lost weight the old fashioned way...I DID IT and saved my money.
Such a joke, the products did not work. And when I signed up for the Royal customer which was a 90 day only period. I was still being charged after the 90 days. On top of that they said it was to late to stop the shipment process so I have to wait to receive the order, send it back, then they “will refund me.” I’m sure something will go wrong, horrible customer service.
Do not order from this company. The people that sell for them tell you they are giving you a one time charge to try their products and then you get charged for 3 months loyal customer and they take a $50 charge from you account if you try to return before the 3 months are up. Also their products taste like crap and do not work at all. I know so many women that sell it works and they have only gotten fatter sense they started using the products. The women that say the products work great are women that are already tiny and can't gain weight if they tried. The company and the people close to you your friends and family that sell this crap are just taking your money and becoming rich only because they lie to everyone they talk to. This company needs to be closed down and everyone who has ordered from them ever should get all of their money back because it is a scam. There are weight lose companies that do work but this it works DOES NOT WORK IN ANY WAY AT ALL OTHER THAT TO MAKE YOU PAY MONEY YOU SHOULD NOT HAVE TO. This company should be ashamed of itself.
RIP off don't get it don't work and cannot cancel the membership....
Former Distributor. Takes advantage of you, products are over sensationalized. You will not male money unless you have several people in your downline who have several people in their downlines. Typical pyramid scheme.
I bought a 59 00 product from a friend over the phone to help her out. Received product, but I was erroneously signed up for a monthly autoshipment for more supplies that I didnt order. When I called, I was told that “I AGREED TO A MEMBERSHIP” which I did not. I was told it would cost me 50 00 to cancel. SHAMEFUL IT WORKS!!! ARE YOU ALL THAT DESPERATE!! By the way… WTF really means WTF with this company.
DO NOT BUY! They sign you up for an automatic 3 month subscription that they hide in the terms and conditions. Returning something is also not true! If you try to return it before the end of your 3 month subscription they charge you $50. I called them to tell them that I HATE the products and they do not care. I spoke with a supervisor who was less helpful than their customer service. She could not have cared at all about what I was saying and her attitude was terribly rude. I am stuck with this crap for 3 months. Do yourself a favor and go with a different company. The product does not do what it claims. This company should be ashamed of themselves.
I have worked with two different representatives through this company. I had asked both o f them to cancel my autoship orders...the first one did, after the second charge went through...the last one, however, did not. I have no been charged a fourth extra time. I had an auto ship order for 3 months. I figured worst case scenario I would have to wait for it to be over. My mistake, it ended and they just charged me again. I refuse to ever use this company ever again.
If I could give no stars I would the reps that sell it do not tell you everything you need to know I called to cancel and was told I could not because I was locked in for 3 months and if I cancel I pay a 50.00 fee never told any of this I was told to cancel I call 180053472395 and all they ask is my name and address not true in one bit. So I either pay 50.00 or pay 132.00 for product that made me deathly sick. Do not use this company they are all liers. Horrible company and employees
I agreed to try a product for 90 days. I assumed at the end of the 90 Days it would cancel because the woman who sold it to me knew I didn’t want to receive it anymore. Did it? No! So I call the company and request it to be cancelled. They want the credit card number that is on file which of course I do not have on me. So now I have to call a second time once I have those numbers. I was able to provide all the other information why do you need my credit card number?? Just cancel the damn order!! Now you have wasted my time not once, but twice!!
I started 8 months ago and make over 6000$ a month, so if you are earning, in the long run, under 300$ a month you are definitely not taking your business seriously
dont buy it, cant return products if they are opened,try explain to me, how do u expect me to try product and as i am not happy with product, i want a refund ,but u dont refund product if it has been opened,so i cancel orders altogether,so they keep charging u ,terrible service,scammers as far as im concerned,they will just keep taking your money,please buyer beware
Worst expiernce with a product ever!!!! And customer service was even worse
Horrrible customer service experience with this company. They will steal every penny if they can. I change my autoshipment order and they still send the wrong product and charge me for it , then they charge you for the return lable and shipping. Im very disapointed with the products and service
I am an It Works Distributor and I am new to the company but definitely disagree with the statement that there is no real training. We have a ton of training videos that are available to us for each level in the company. We also work very closely with our team so we learn from each other one on one and also through weekly corporate calls. While it is true that if you don't work the business you won't earn very much, that is true of other MLMs too. I love the products and the community of this company!
My wife was a distributor for two years. She shot through the ranks quickly to "Diamond" in the first 5 months and earned a "$20,000" bonus. A bonus that is paid monthly over 2 years only if you maintain the rank. Of all the distributors we knew, NONE of them held their bonus as long as my wife, and she finally lost it with 7 months to go yet. Suddenly the top structure simply fell out of the company and a massive witch hunt seemed to be taking place to rid the company of certain high earners. It very much seemed like they got in over their heads and needed to drop their "payroll" in order for the president to cover the cost of his new island he bought. Suddenly my wife was getting spyed on and "reported" for certain marketing posts on facebook. What you need to know was that these posts are shared by 90% of the distributors and are originally made by some of the highest in the company. But, apparently my wife was getting reported and many "Executive Diamonds" were not. Bottom line: i still use the Relief for joint pain because i haven't found anything to replace it. I did lose 30 pounds in one year using their products, but I also tracked my calories and was VERY dedicated to my goal. The products CAN work IF YOU FOLLOW DIRECTIONS! They wont work if you're lazy and want the product to be your miracle pill. The management is NOT to be trusted, and distributor support call line is worthless. If you sell this stuff, you won't be for long, especially if you get successful at it.
The cleanse is a rip off and expensive! It does not work!!
Distributor asks if you want to join a 3 month trial and does NOT mention the $50 cancellation fee. The products do not work. I tried to dispute the charge on my credit card but was unsuccessful because the cancellation is in the terms and conditions and not spelled out when you make the purchase.
i was considering to buy the cleanse through an distributor. Glad i read the fine print. $50 cancellation or 3 month contract for automatic renew for a product i am not sure i will like. The distribute did not say anything about the cancellation fee. she said you can cancel anytime, which is not true. It pays to read before buying. I would probably just buy it on eBay without the commitment and lose only $36 verses $90. i can not state whether or not it works since i didn't buy it.. I don't like scams or not disclosing all the information.
They lock you into buying it for 3 months without telling you and to get out of it you have to pay a $50 fee. The product doesn't actually work and it made me really sick.
I have never left a review for any product. This time, I feel so strongly about this that I just have to tell my short story. I ordered this product based on the positive reviews (which I now feel are fake) with the hope that my slightly out of shape waist could be toned and shaped as the product claims. I put this on after my shower and slept overnight in it. I removed it in the morning; saw no result; but I figured that was acceptable since it was only the first time. Within a couple of hours, my entire stomach and sides were covered with raised red bumps - itchy and very uncomfortable. I decided to contact "it works" to explain and see what I could do about the situation. The recorded customer line picked up the call and stated that the wait time was 59 minutes!!!! I have never experienced that kind of wait time and poor customer service in my lifetime! Anyway, I was persistent and continued to hold for the entire hour! Finally, someone picked up the call and told me that I had to email to request a refund and gave me an email address "[email protected]" which turned out to be bogus - there is no connection or response at that phony email address - it does not exist. I am out $96 dollars, plus shipping, and am left with 3 applications that I cannot use nor would I pass on to any of my friends due to its unpleasant result. This product does not work - the customer service is the poorest that I have ever come across in my 30 years in business and being a frequent on-line shopper. Since I got blown off so badly, if writing this review will help someone else to not be taken advantage of it will be worth the money that I lost, as I feel we as women need to stick together in order to change how we are so taken advantage of when it comes to beauty products! Shame on you "it works" and everyone associated with your scam of a company.
This company does not allow you to cancel auto shipments, even if you agree to pay the $50 fee in the agreement you sign with them. Oh, and their products do not work as they claim. Scam. ItDoesn'tWork would be a better name for this company.