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Founded in 2009, Upserve offers an all-in-one payments, analytics, and marketing solution for local area merchants with its main focus on providing a restaurant retail merchant account to customers, but the company does service other retail industries as well. The Upserve merchant accounts system works with a merchant's existing credit card POS system. Upserve is a registered ISO/MSP of Wells Fargo Bank, N.A. in Walnut Creek, California. 

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The Good

  • Customer Support
  • Data in One Place
  • Great Dashboard
  • Mobile App
  • Upfront Pricing
  • New Features

Customer Support

Upserve has U.S. based customer support 24-7-365 via phone, email and live chat; therefore, customers will have someone that can help them with their merchant accounts and credit card processing no matter what day or time it is. It also has an extensive resources page and knowledge base with a lot of helpful information. Upserve will provide you with an onboarding specialist to help with all your installment needs and to help minimize any downtime. You will also receive a dedicated account manager who will take the time to understand your unique business needs, whether it be a small business or a large business.

Data in One Place

With Upserve, you will have all of your POS, sales, and customer data in one place, and it will help keep your transactions safe and data secure with their PCI level one compliant credit card processing platform. Keeping your customers' information secure, especially their debit cards and credit cards, is very important, and Upserve has a fantastic system to help with that. Upserve also gives you a way to track spending, customer visits, and even your customers' preferences, which will help you develop programs that will continue to build customer loyalty to your brand.

Great Dashboard

Upserve offers a single dashboard for social media and online feedback. Being able to monitor your current reviews and ratings via the many review sites will help you immediately identify potential problems and trends before they negatively affect your business. Additionally, this will allow you the opportunity to give an instant response and an offer to help resolve any issues with your account and your credit card payments. This is important when it comes to customer goodwill and building brand loyalty. This will show your customers that you care and that if mistakes are made, you are willing to fix them.

Mobile App

The merchant account provider has a mobile app called Upserve Live, the "Live" part expressing its ability to show you your business's real-time performance whenever you want. The app is available on both iOS and Android and has no up-front or monthly fee; it is completely free. The app organizes the information from your POS system and pairs that with analytics from Upserve. With this technology acting as a virtual terminal for your data, you can see live tracking of your business, including the current number of guests, sales, labor costs, active discounts, historical performances, and much more. Also, if your business has multiple locations, you can see the information for each. Having such transparency available to you at all times through the simple use of an app allows you to be apprised of your business even when you're not there. 

You can also compare a live performance with a past performance and see how your metrics are fluctuating. This enables you to find any problem areas and act right away. Having such an interactive app from your credit card processor allows you to stay on top of your business with ease.

Upfront Pricing

Upserve provides competitive pricing with other POS terminal companies. Pricing plans are based on features and additional POS terminal fees. Detailed below are the current payment plans: 

  • Core: The basic monthly charge is $119. Under the Core plan the first POS terminal is free with a $60 charge for each additional terminal. Core features include: Upserve POS, Payment Processing + EMV, Sales and Labor Reporting, Marketing insights, Mobile App, Workforce, Inventory (optional for an additional $99 per month), Online Ordering (optional for an additional $59 per month)
  • Pro: With a monthly fee of $249, this package includes all of the “Core” features as well as: Menu Optimization, Server Performance, Loyalty programs, Inventory Management, and Online Ordering capabilities.
  • Pro Plus: The monthly fee is $399. This package includes the features from both the “Core” and “Pro” packages as well as: Dedicated Success Manager Software, Custom Reporting, and Data API Access. 

New Features

Recent updates have brought the inception of three new services through Upserve. The first, Workforce, is a new feature in the POS software that allows employers to create schedules and employees to clock-in and clock-out all from one central platform. Shifts can be shared via text messages by managers and early clock-ins can be avoided with time restraint features. The second new feature is tableside ordering. The new hardware that has hit the market allow for orders, menu details, and any other company-specific items to be with the server at all times. The hardware is equipped with a hand strap and a belt clip to ensure ease in service. The last of the new features is the Restaurant Inventory Management Software. This features allows businesses to leave spreadsheet and paper behind and facilitates faster inventory checks and tracking. Some features included with this new software are: 

  • One-click purchasing on low-inventory items
  • Automatic replenishments to online inventory upon delivery
  • Real-time deductions for each sale (including small ingredients)

 

The Bad

  • Early Termination Fee

Early Termination Fee

The merchant services provider does charge an early termination fee of $300 for cancellation of payment processing prior to the end of the contract period. If software contracts are terminated early, the customer is responsible for 75 percent of the remaining recurring fees and the number of months outstanding in the contract term. The typical contract length is 36 months, and Upserve clearly discloses these facts in their payment processor contract, so this won't be a surprise to you.

The Bottom Line

Upserve does not appear to employ any deceptive marketing tactics and is a widely trusted merchant services provider throughout their merchant base. We consider Upserve to be a good payment processing provider due to their unique suite of features and their excellent customer support. It also makes an effort to make consistent updates to hardware and software. However, their contract termination fee is quite high, so be sure to understand the contract options before committing to Upserve's merchant services. The typical contract for the payment processor is 36 months long, but Upserve also offers month-to-month and annual-in-advance. 

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User Reviews

Star Rating

4.7
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47 Reviews

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Andrea Potensky
November 1st, 2018 Cincinnati, OH DETAILS
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Our company owns and operates three fine dining restaurants all located in different states. All (3) locations are run differently than one another. What is most challenging for us is finding a company like Upserve, who has made it easy for us to manage all of our locations in one place! We are highly impressed with Upserve and the Customer Support staff!

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Len Moore
October 23rd, 2018 San Carlos, CA DETAILS
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They made the purchase of my business seamless and so easy.

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Len Moore
October 23rd, 2018 San Carlos, CA DETAILS
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I have had a great experience and the employees are all very professional.

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Markus Smith
September 21st, 2018 Washington, DC DETAILS
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Received help regarding an unusually large tip authorization.

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John Buchel
September 12th, 2018 Milwaukee, WI DETAILS
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Our experience with Upserve has been positive. It is a very valuable tool for our top management to be able to track the sales and events at four properties, and communicate within the team. Drawing together several aspects of daily recordings into an accessible platform has saved us a lot of time. Frustrations are mainly around UX preferences, or the occasional bug, but we have also seen and appreciated greater ongoing development than with other services.

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Paul Day
September 12th, 2018 Chicago, IL DETAILS
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A great system overall and very responsive customer service. The system crashes that were common a few years ago have disappeared.

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Alesandra
September 12th, 2018 Charlotte, NC DETAILS
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I love the details of every service you guys offer!

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Brent Schwoerer
September 12th, 2018 Springfield, IL DETAILS
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The analytics that Upserve offers are amazing. I used to pay for credit card processing and get nothing else. Now I get amazing data reporting, an daily logbook tool, and other awesome features essentially for free. I will never go back to traditional credit card processors.

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Barbara Murphy
September 11th, 2018 Rumson, NJ DETAILS
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We started using Upserve as our credit card processor and have added their reporting module to our platform. We are all very happy with the product and service that Upserve has provided us.

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Vincent Smeraldo
September 11th, 2018 Chicago, IL DETAILS
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Very informative on information and transactions review.

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Daniel ju
September 11th, 2018 Chicago, IL DETAILS
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Love upserve! I can always be up to the minute on sales and analytics from my computer or phone. So helpful having access to all my data from the beginning.

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TwinOak Wood Fired Pizza Inc.
September 11th, 2018 St Louis, MO DETAILS
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timely, accurate guest feedback after every business day we receive an accurate report on # of covers and compared to prior year market trends are given along with ideas on how to grow our business this information is then shared with our social media marketing company to help direct our campaign

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Kevin M. Christian
August 8th, 2018 Littleton, CO DETAILS
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The Upserve application meets all our needs to track food, beverage and retail orders. It also provides us critical analysis of our guests' buying patterns and staff actions. The Upserve consultants are efficient and helpful. We look forward to the results!

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Bradley Scott
August 8th, 2018 Costa Mesa, CA DETAILS
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Hands down it is the best point of sale system that we have ever used. It is a little clunky on the back end of things, but makes up for it on the front end. Still wish the tip pooling set up would be more involved so I could do away with another integrated software, but I'm sure that they're working on it!

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Derrick Goggins
August 8th, 2018 Covington, GA DETAILS
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Upserve has been God sent for my restaurant. It features are so easy to work they are almost dummy proof, especially for those that are not tech savy such as myself. They system breaks down every aspect of my business and now with the online ordering feature I now can compete with the big boys. The product mix tab and the labor tab are the 2 I use most frequent. They are very accurate.

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Brock Schulte
August 8th, 2018 Kansas City, MO DETAILS
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Upserve helps my company to track and learn the spending preferences of my best guests and turn first time guests into recurring guests.

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Monica Plazola
July 13th, 2018 Oakland, CA DETAILS
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I have used other POS systems in the past and Upserve/Breadcrumb is by far the best for my full service bar/restaurant. The system is easy to use, customer service is fast and friendly, the data integration with Quickbooks is a huge time-saver, and the analytics are super-helpful!

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Patrick Fox
July 11th, 2018 Hall, MT DETAILS
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Fantastic company with AWESOME tech support

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Tami Mathisen
June 21st, 2018 Poulsbo, WA DETAILS
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I searched for months for a POS for our new restaurant. Priority was current technology and integration. UPserve won by a mile! great customer service, very responsive, training is thorough and easily accessible by employees. Integration with reservations, online ordering, loyalty programs HR and Quickbooks? worth the cost, to not hire a paper pushing GM. They even helped me figure out a solution for power outages and we switched the receipt printer to another model to stay up and running during extended power outages. I have found the engineers eager to listen to missing components and make changes. Were about ready to go live, so ill comeback in a month and update. Oh they even have a 0% interest finance on your entire set up and equipment package, through June.

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Pete
June 15th, 2018 Muskego, WI DETAILS
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Breadcrumb is very easy to use, to train new emplyees on, is reliable, and the support system through upserve is very responsive. It is also affordable...

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Jade Messick
June 5th, 2018 Colorado Springs, CO

Exceptional communication between management. Provides each member with the tools to set ourselves up for success.

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Shannon
June 4th, 2018 Madison, WI DETAILS
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The information I receive is always helpful to get the staff to up their % and sales.

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Christopher McDonald
June 4th, 2018 Chicago, IL DETAILS
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Upserve integrates extremely well with the Micros/Oracle POS system that we have at all four of our Chicagoland locations. The analytics are great when it comes to tracking labor, menu items, sales, etc. The desktop version has a Transaction Search function that makes it easy to look up credit cards that may need review. The Reviews tab compiles all of the major online review sites for each location, making it easy to see where improvements may need to happen. And then there's the App. Upserve Live is a great tool for the owners of the company and myself to see where sales and labor are at in real time. As the Director of Operations of our restaurant group, it helps me see how well our managers at each location are doing with managing their respective staffs. There is also a customizable Logbook function for each location both on the App and the desktop version that is one of the greatest tools we have as a company to keep each other informed on guest, staff, ordering, and R&M related matters.

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Paula P.
May 22nd, 2018 Troy, NY DETAILS
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Efficient, user friendly and easy to edit and update for a rotating selection of menu items. Reporting centers are easy to read and modify, and allows for great financial feedback. Customer service is always quick and responsive, if there is ever an issue, which is rare!

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Erin Burks
May 16th, 2018 Chicago, IL DETAILS
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We were using a different POS that was absolutely awful! Upserve/Breadcrumb came in and saved truly saved the day! the backend reporting is extremely helpful and having the app helps me check on business even when I'm not in the building.

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Andrew T Rasizer
May 16th, 2018 Asbury Park, NJ

Great customer support and a very well updated and maintained system. It is worth the cost of the hardware for the support and ability to access the info you need on the fly. I would recommend this to all restaurant owners.

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Linda Bryant
May 16th, 2018 Charleston, WV DETAILS
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I love it,It'sso accurate and detailed,can use information to see how well we did previously

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Michael Maisto
May 16th, 2018 Berlin, CT DETAILS
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Outstanding service just a phone call away if you need help with any issue you can break down all your numbers from each day this helps you focus on all aspects of your buisness

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Fabian Castillo
May 16th, 2018 Houma, LA DETAILS
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Upserve provides a compilation of reports that makes a great summary of what your business is doing with a touch or click of a button

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Joe Schaelling
May 11th, 2018 DETAILS
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Very easy to use and to train staff. A little glitchy but overall very reliable.

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Keith Schofield
May 9th, 2018 Royal Oak, MI DETAILS
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Transition from prior vendor was handled seamlessly.

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Lydia
May 9th, 2018 Columbia, MO DETAILS
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This software is great and the analytics are super powerful. It can tell you what sever's are performing best, new vs repeat customers based on credit card data etc. Definitely ahead of the curve technologically. It's efficient and incredibly stable. We are VERY happy customers. The only two con's (I have) are that: 1) there's not a "No Sale" report for people opening the cash register without a sale. 2) If you are a bar where more than one person touches a tab, the employee performance analytics are useless as it assigns the sale to the person who opened/closed the tab (not the person adding items to it).

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Brandi Baker
May 9th, 2018 Boulder, CO DETAILS
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I have enjoyed upserve for the most part. I still wish it was easier to break down sales for any given day more similar to NCR Pulse. I want to be able to select a day and see a breakdown of payments (Cash, cc, gift card, etc), and then be able to see each guest check for that day as well. This feature would save me a lot of time when things aren't adding up and I need to check things out.

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Kristy Hawkins
May 7th, 2018 Manassas, VA DETAILS
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The service is great. You get real time information that can help you make decisions in the short and long term. You can quickly look at reviews on multiple platforms as well as grade your team on performance.

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Tanya
May 7th, 2018 Virginia Beach, VA DETAILS
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Upserve is a great company! Very user friendly, great customer service when needed!

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Sara Paxston
April 30th, 2018 Denver, CO DETAILS
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Upserve and all of their employees have been very helpful. From the transition of our credit card processing to walking us through the system and even on the accounting side. They have always been available and always come onsite to help me out instead of just passing me off through emails like other companies. They follow up after every interaction to make sure i got what i needed out of the meeting and to make sure everything is set. I have enjoyed everyone I have worked with through Upserve, and the app is amazing for a person who runs multiple locations like myself. I cant be in two places at once but this app makes me feel like I'm in the know all the time.

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Jim Rodrigues
April 30th, 2018 North Smithfield, RI DETAILS
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This POS is very easy to use, I set the entire system up with no training and 10 minutes of support. Training my staff is a breeze, they just use it, it's that easy.

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Alex Sarmiento
April 30th, 2018 San Antonio, TX DETAILS
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Good point of sale software. It does what you need to and more for an affordable price. Upserve has been upgrading the system constantly since they purchased it. We like it.

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Nicholas Hyde
April 30th, 2018 Astoria, NY DETAILS
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Upserve is my credit card processor and POS company. They offer a very robust system with integrated online ordering. It has saved us time, labor and headaches. Their tech support is very knowledgeable and friendly.

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Justin Irwin
April 25th, 2018 Washington, DC DETAILS
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Great products that give live data to allow restaurant operators to make informed decisions about their establishment.

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Whitney Nelson
April 23rd, 2018 Hattiesburg, MS DETAILS
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4 1/2 stars. Great customer service 24/7 & after merging with Upserve, servers have been very reliable

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arpita oselimo
April 23rd, 2018 Gainesville, FL DETAILS
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My favorite part about Upserve is the app on my phone. I get live sales information, including info about labor, voids, and discounts. It helps me manage labor better, and if I see a lot of voids, I can immediately address it without having to be on site at my restaurant and pull a report from the POS system. I can also compare sales to previous weeks and last year, so it gives me a good idea of how we're doing, and allows us to be able to project sales and manage labor better.

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Jacob moscynski
April 20th, 2018 Arden, NC DETAILS
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It’s wonderful! It’s easy to use and keeps our management staff on the ball.

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Jorge Castro
April 20th, 2018 Santa Fe, NM DETAILS
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Great POS for restaurants. Much improved from a few years back.

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Jon Madrigal
April 20th, 2018 Seattle, WA DETAILS
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Pros: Excellent analytics, with easily manipulable variables. Greatly improved efficiencies in ordering. Easy UI. Cons: Poor connectivity at times. Lacking some essential features needed for my restaurant.

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J Perry
April 20th, 2018 Columbia, MD DETAILS
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Ties into Micros and have rarely encountered issues with service or support. We only use the merchant processing piece (Swipely), and even then it still gives us our Micros data quicker and more accurately than Micros InMotion. Even provides all the KPIs in an aesthetically pleasing dashboard.

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D Benson
June 13th, 2017 Greenport, NY

Upserve has "lost" my batch (thousands of dollars) and I had to make an appointment for 28 hours in the future to discuss it. Do not use this service!!!!!