- Customer support
- All data in one place
- Track traffic
- Great dashboard
Upserve doesn't appear to use any deceptive marketing practices and they don't use resellers to market their services and this is good news. Upserve offer contracts up to three years and it does auto-renew after that.
Upserve has U.S. based customer support 24-7-365 via the phone, email and live chat; therefore, you will have someone that can help you no matter when you need it. And they also have an extensive resources page and knowledge base with lots of helpful information. Upserve will provide you with an onboarding specialists to help with all your install needs and to help minimize any downtime. You will also receive a dedicated account manager who will take the time to understand your unique business needs.
All Data in One Place
With Upserve, you will have all your POS, sale and customer data all in one place. And they will help keep your transactions safe and data secure with their PCI level 1 compliant processing platform. Keeping your customers' information secure is more important than just about anything else, because the alternative could potentially ruin your business.
Upserve has a fantastic system. If you want to grow your business, you need to understand what impacts your customers' behavior. Upserve gives you a way to track spending, customer visits and even your customers' preferences, which will help you develop programs that will continue to build customer loyalty to your brand.
You can easily track new versus repeat spend and visits for a visual of what's trending and to see which of your marketing efforts are attracting the most new customers. And you can segment your customers based on a specific criteria, such as: VIP's, regulars, wine lovers, etc. Ask any business owner and he will tell you that having this type of information at your fingertips is just about priceless! Upserve offers a great range of features, such as:
- Debit and credit card processing
- Custom sales reporting and analytics
- Gift cards
- Loyalty programs
Upserve also offers a single dashboard for social media and online feedback. Being able to monitor your current reviews and ratings via the many review sites, such as: Yelp, Google+, TripAdvisor, etc. will help you immediately identify potential problems and trends, before they negatively affect your business. Additionally, this will allow you the opportunity to give an instant response and an offer to help resolve any issues. And this is huge when it comes to customer goodwill and building brand loyalty.
This also shows your customer's that you care, and if mistakes are made you are willing to fix them.
It seems Upserve has everything you need for branding your business, creating customer loyalty and easily handling and tracking pertinent business information.