Upserve was founded in 2009 by Angus Davis, and is currently headquartered in Providence, Rhode Island. Upserve started out as an invite-only social shopping service where users could share their shopping experiences. Then it evolved into a loyalty platform for small businesses and further expanded its loyalty service into an all-in-one payments, analytics and marketing solution for local area merchants with their main focus on the restaurant industry, but they do service other retail industries as well. The Upserve system works with a merchants existing credit card POS system and Upserve is a registered ISO/MSP of Wells Fargo Bank, N.A. in Walnut Creek, California.
- Customer Support
- Data in One Place
- Great Dashboard
Upserve has U.S. based customer support 24-7-365 via phone, email and live chat; therefore, you will have someone that can help you no matter when you need it. It also has an extensive resources page and knowledge base with lots of helpful information. Upserve will provide you with an onboarding specialists to help with all your install needs and to help minimize any downtime. You will also receive a dedicated account manager who will take the time to understand your unique business needs.
Data in One Place
With Upserve, you will have all your POS, sale, and customer data all in one place, and it will help keep your transactions safe and data secure with their PCI level 1 compliant processing platform. Keeping your customers' information secure is very important, and Upserve has a fantastic system to help with that. Upserve also gives you a way to track spending, customer visits, and even your customers' preferences, which will help you develop programs that will continue to build customer loyalty to your brand.
Upserve offers a single dashboard for social media and online feedback. Being able to monitor your current reviews and ratings via the many review sites will help you immediately identify potential problems and trends, before they negatively affect your business. Additionally, this will allow you the opportunity to give an instant response and an offer to help resolve any issues. This is important when it comes to customer goodwill and building brand loyalty. This will show your customer's that you care, and if mistakes are made you are willing to fix them.
Early Termination Fee
Upserve does charge an early termination fee of $300 for cancellation of processing prior to the end of the contract period. If software contracts are terminated early, the customer is responsible for 75 percent of the remaining recurring fees and the number of months outstanding in the contract term. The typical contract length is 36 months, and Upserve clearly discloses these facts in their contract, so this won't be a surprise to you.
The Bottom Line
Upserve does not appear to employ any deceptive marketing tactics and is a widely trusted provider throughout their merchant base. We consider Upserve to be a good payment processing provider due to their unique suite of features and their excellent customer support. However, their contract termination fee is quite high, so be sure to understand the contract options before commiting to Upserve. The typical contract is 36 months long, but Upserve also offers monthly, month-to-month, annual-in-advance, and prix fixe pricing.