2Checkout Logo
star star_border star_border star_border star_border
2 User Reviews
LAST UPDATED: June 27th, 2019

2Checkout was founded in 1999 by Alan Homewood when he started this business out of his home. 2Checkout is now an online payment processor for start-up businesses, as well as small and medium-sized businesses with the capability of processing payments worldwide. The company focuses solely on providing online payment options for small and mid-sized businesses and it has a wide variety of payment options available. However, 2Checkout's fees are slightly higher for a payment processing company of its size compared to other leading payment processing companies. 2Checkout charges 2.9% + 30¢ per successful transaction. The company also offers volume discounts for businesses who process more than $50K per month. These are the U.S. rates, but please note 2Checkout's fees vary from country to country. In addition to attractive rates, 2Checkout also has an impressive line of services.

Top Ranked Companies

thumb_up

The Good

  • Features and benefits
  • Payment options
  • Plug-ins

Features and Benefits

2Checkout does not appear to use any deceptive marketing practices and there aren't any complaints about the company's rates, processing fees, or customer service procedures.  The company offers a variety of popular features most merchants look for in a payment processing company. 2Checkout offers a pre-integrated payment gateway, transparent pricing, month to month service commitments, and a free merchant account. The company also has a PCI compliant gateway, international processing, and international fraud prevention, no monthly fees, no setup fees, no hidden fees, and no cancellation fees. Nor does the company charge extra for fraud protection or recurring payments features.  

Payment Options

2Checkout offers easy payouts which include bank transfers, international wire transfers, or if you prefer, payment to a Payoneer MasterCard. 2Checkout accepts credit cards, debit cards, and Paypal with no additional fees and it has implemented advanced fraud protections with more than 300 fraud rules which are applied to each transaction. This is the highest level of protection in the industry, which is extremely important when it's your responsibility to protect your customer's sensitive data.

Plug-ins

The company has plug-ins for 100 of the most popular shopping carts with no coding required, automatic responsive mobile optimization, a dashboard with multi-level user access, and two checkout methods, hosted or API, with easy website integration and fewer fields for checkout.  Customers can easily integrate their information with Freshbooks and other add-ons as well. Additionally, 2Checkout has customer service offered via phone, email, Facebook, Twitter, FAQ's, and a knowledge base (phone support not available on weekends).

thumb_down

The Bad

  • Customer complaints
  • Online services only
  • Transaction fees

Customer Complaints

There are some complaints from customers who made a purchase from a 2Checkout merchant and were not happy with their purchase, but instead of filing a complaint against the merchant, they filed a complaint against 2Checkout. In addition to the above complaints, 2Checkout also has some other issues that might be of some concern.  The company has a few fees customers need to be aware of, such as:

  • A range of chargeback fees are accessed, and vary depending on the situation; however, most range from $20-$65
  • It does charge a $10.99 setup fee for international accounts
  • Currency conversion fees average 2-5% above the daily bank exchange rate
  • There is a 1% fee for payments from customers outside the United States

Online Services Only

2Checkout does not offer POS systems, it provides online services only. Since the company offers a virtual terminal only, any credit card information can't be manually entered by hand; therefore, customers have to contact their account rep for assistance, if they have a manual transaction.

Transaction Fees

Some merchants have mentioned that it states in the contract that 2Checkout can charge a higher transaction fee than what it advertises if it determines a business is a high risk. Additionally, 2Checkout has a policy to hold funds for 90 days after an account is terminated; therefore, if customers have what is considered a high-risk business, they might want to make a note of this.

gavel

The Bottom Line

2Checkout has a fairly high satisfaction rating for a company of its size. However, just like anything else, customers need to read everything carefully and familiarize themselves with all of the company's policies before signing anything, especially if they have what the company considers a high-risk business model. Due to 2Checkout's exceptional fraud prevention measures, it is better equipped to handle risk, which is a huge benefit for merchants, because a security breach could essentially be the end for many companies who can't sustain such a loss and the damaging press that comes with any security breach. 2Checkout offers feature-rich services and even though its rates are slightly higher than some, it offers a variety of options that many merchants think make the fee structure worth the little extra it charges. One thing to note is the fact that, per the company's contract, it does have the option of charging a higher fee than advertised, but with that being said, the company currently doesn't have any complaints regarding this issue. There are some negative reviews out there, but for the most part, those stem from merchants who don't understand the process. 2Checkout is widely accepted around the world and due to its global reach, its extensive list of convenient features, and its predominantly positive reputation, we don't have a problem recommending them. However, just like anything else, you need to perform your own due diligence to see if what they have to offer is right for you.

View Best Merchant Account Services Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

1.0

star star_border star_border star_border star_border

2 Reviews

Review Breakdown

5 grade

0%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

100%

Sentiment Criteria

Value

star_border star_border star_border star_border star_border

Quality

star_border star_border star_border star_border star_border

Service

star_border star_border star_border star_border star_border

Trustworthiness

star_border star_border star_border star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Black Burn Moonlit

i have collected payments from my customers of about $1600+ and all of a sudden they just closed my account witout payouts ! they are holding my Money for almost a month and all of sudden they are telling me that my account is closed it'll take 1 year the funds to be released ! are they kidding ! those funds are paid to me via my clietns through them. they don't have the rights to hold the funds. that money belongs to me ! Please take immidiete action as they try to stole my money ! and showing no reason. i'm ready do anything for this funds as those funds belongs to me. no matter what , go to media or any legal action.

4 years ago

star star_border star_border star_border star_border

Bonnet Pro / John Willow Grove, PA

I was also just terminated. Liked them at first. Spent 7 months and 15 grand setting up a subscription based forum, a first for my industry. Quickly realized the people are so used to free info that the format was not going to work and switched it to free. Not feeling it was fair to keep the first 9 peoples monies who paid to get in while the new people got access for free I refunded the monies for the first nine subscribers. No one asked i just thought it was the right thing to do. 2CO sent me a threatening email I responded by email and spoke to a supervisor, walked her through the forum and told her why I gave the refunds and that I had considered moving the account to my main business that does 6 figures online per year. She said she understood and “promised” to call me back the next day. No call, I hate that, just an email that said I was terminated for too many charge backs. They listened so well. I dont like the hold back of the monies on top of the use charges. They should have listened better, much better. Not impressed!

5 years ago

We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.

© 2021 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information