Watchdog LifeAlarm has been involved with providing medical equipment for seniors over the last 15 years, while their suppliers have been in service for over 50 years. They offer easy setup and ease-of-use personal alert systems for senior citizens. One of the neat things about their personal alert system is that they have UL endorsements for their listening centers that are located in Meridian, ID.
Overall, customers report a high level of satisfaction with products from Watchdog LifeAlarm. In fact, many home health care providers utilize Watchdog LifeAlarm’s products for its clients.
Watchdog has had some customer service issues in the billing area. Some clients were billed after returning their equipment.
- Base station configurations
Of all the products reviewed, Watchdog LifeAlarm does a great job with providing a good entry-level alert system that maximizes the client’s mobility. Even though there are no cellular options with Watchdog LifeAlarm, the user can move freely about their home as long as they are within 1000 feet of the base station. The pendant also has some features built into it to maximize its lifetime and reduce the likelihood of a false alarm. The call button is “recessed,” meaning that it has protective edges to keep the customer from accidentally pressing it. Also, it has shock protection up to 30 feet. If a client drops the pendant, the alarm will not go off. Also, the pendant is waterproof so that the client can shower with it and do work outside of the home.
Another important feature of the alert system is how easy the setup process is. The system easily upgrades and is programmable via a USB port. It can be installed in less than ten minutes. You simply plug it in directly to your phone line and plug your phone into the alert base station. The system also has an easy firmware update option.
While the system is usually pretty impervious to false alarms, customers can accidentally activate a false alarm. Also, this system has motion-sensing technology built into it. Watchdog LifeAlarm’s base station will trigger an alarm if it cannot detect the customer’s motion (outside of regular sleeping patterns). This can be a lifesaver if the customer has become unconscious or cannot move to activate the alert pendant.
The base station can also be configured to remind a customer to take their medication and remind them of their daily appointments.
There is also a temperature sensor built into the base station. During the installation process, the temperature sensor can be configured. The temperature sensor can detect high-temperature and low-temperature events in the home that may be the result of a dangerous situation, such as a fire or failure of the home’s heater.
There are also other accessories available that can increase the efficacy of WatchDog’s personal alert system.
- Lack of mobility
- USB programming features
- No cellular products
Once again, the lack of mobility with this system may limit its use for customers who want to travel easily. There is a lack of information on how to handle travel arrangements. What is known is that the customer needs to provide the monitoring center with advance notice of their travel plans.
Another concern is with the USB programming features. There is some confusion on the extent of when and how the system needed to be programmed. This might make updating the firmware on the system somewhat complicated, as the customer would need access to the Internet and a personal computer.
One last feature that would help their product line would be cellular products. This would give the users more freedom of movement out of the house.
Watchdog LifeAlarm includes the following equipment:
- 1-base station.
- 1-alert pendant or wristband button.
- 1-telephone connection.
- 1-battery backup.
- 1-key lockbox.
- 1-power supply.
The following features are included with the system:
- Up to 1,000’ of transmitter coverage, using the Long Range transmitters.
- Faster setup and local programming with onboard USB port.
- English, Spanish, French as available languages.
- Upgradeable firmware–permits future “flash” of firmware for enhancements, feature updates.
- Illuminated “Help” button.
- Pre-recorded alert messages loaded into console for scheduled events (medicine, appointments, system testing, activity/motion)
- Two-way voice capability at the base station.
- Braille labels for HELP, HOME, and CANCEL buttons
- Unique call-in communications feature
- Optional 15-second dialing delay.
- Single telephone seizure capability.
- Distinct alarm tones provided for emergency and fire alarm conditions.
We also found some other features, including reminder options (programmable if you want a reminder when to take your medications) and optional alerts if you don’t respond to your pre-programmed reminders. This was a feature that we didn’t find with other personal alert service providers.
- $49.95 Setup Fee (one-time)
- $29.95/month (most popular)
- No Setup Fee
- No Setup Fee
Watchdog Life Alarm does not provide a comprehensive warranty. They do offer a manufacturer’s warranty that protects against item defects. There are also upgrade options as the equipment becomes obsolete.
We found that Watchdog LifeAlarm had one of the best options out there for customers who wanted to avoid an expensive activation fee. If you order the quarterly or annual options, setup is free. The monthly pricing tier comes with a $49.95 one-time setup fee. This helps them cover the equipment for the monthly service plan.
We found that this system is somewhat restricted in the mobility range. If you purchase the Watchdog LifeAlarm system, you must have a landline in your home. The pendant does not have two-way voice communication.
The pendant generally works within 1000 feet of the base station, depending upon the construction materials used within your home.
Watchdog LifeAlarm does a month-to-month payment system. There are no long-term contracts necessary for this personal alert system.
Watchdog LifeAlarm has UL certified monitoring centers, where all dispatch operators have EMT certifications.
Time in Business
According to their website, Watchdog LifeAlarm has been offering medical equipment to seniors for over 50 years.
Company Contact Information
730 W. Ustick Rd. #130
Meridian, ID 83646
Email: [email protected]
Location of Certified Monitoring Centers
Watchdog LifeAlarm’s monitoring systems are located in Meridian, OH.