For about twenty years, VRI has helped thousands of seniors and at risk people. Over the last ten years, more monitoring solutions were introduced to give a wider range of protection. They have a mission to be recognized for the quality monitoring systems they provide. They clearly list on their website their mission, core purpose, and values. This is really nice, in our opinion, to see when shopping around. It gives the sense that the company wants to do business transparently by informing all of their customers what to expect.
With a care center that employs RNs, LPNs, EMTs, and other personnel with clinical experience, you can rest assured that you are getting very professional help in the event that you need it.
They are a diverse company that not only offers medical alerting, but medication and vital sign monitoring so you have even more security.
- Customer service
- Mobile monitoring
VRI has a significant track record in medical monitoring services. Their customer service department is exceptional and representatives are easily accessible, friendly and knowledgeable. The company is transparent when interacting with customer service on the phone about their services, policies and recommendations.
Customers have several options from which to select so that their service is tailored to their individual needs. VRI offers medication monitoring and vital statistics monitoring for those who are homebound or suffering with chronic illnesses.
VRI offers mobile monitoring which uses the signal strength by AT&T, with coverage in all 50 states for those who want the protection and peace of mind which is offered by medical monitoring.
- Website transparency
- Discounts and pro-rated refunds
- Limited equipment selection
While customer service representatives are transparent in their communication with prospective customers, the website is not as much so. In order for customers to receive detailed answers to their questions, they must talk to a representative. Many companies with this policy use high-pressure tactics, which is not the case with VRI.
VRI doesn’t typically offer discounts or pro-rated refunds for multiple month payments, but customer service said that this was discretionary.
Customer service operates with limited hours and is only available during normal business hours (Pacific time).
VRI does not have a lot of selection as far as choosing the type of equipment available. They do not offer choices for each plan, and have standard equipment for the plans.
This information is undisclosed.
There is no information available about any warranty that covers VRI Cares equipment, either for repairs or replacement. Customers will get that information when they take the necessary steps to begin the purchasing and setup process.
VRI Cares has been recognized for excellent service and products with several awards. Some of these awards include the gold partner award from Medicaid Health Plans of America. These services are also accredited by CSAA, MAMA, and NAIPC. Accreditations like these show that services have been evaluated and found to be at industry standards.
The information available to potential customers about the emergency alert services offered by VRI Cares is very limited. There is no information about the specific devices used to monitor customers and help them in an emergency. This includes the range of coverage, the battery life, what type of help button is used, or how exactly it is used. It is clear the VRI Cares offers a variety of options for its customers to choose which exact service will work best for their situation. The information about the service packages that is known is as follows:
- 24/7 monitoring
- For use inside the home
- Emergency alerts
VRI Mobile Care:
- 24/7 monitoring
- For use anywhere
- Personalized action plan
VRI Med Connect:
- Reminders for medications
VRI Care Connect:
- Vital monitoring
- Connection with healthcare providers