Vital Link is one of the pioneers in the medical alert industry. They have been in business since 1981. One of the things that they pride themselves on is their customers, the elderly and disabled. They have products that help both those that live on their own and those who live in assisted living situations. The medical cord-pulling device is something that we have not seen offered by other personal alert providers in the industry. We also feel like Vital Link’s products and monitoring services are affordably priced.
Another great aspect of Vital Link is their Founder and CEO, Art Hoffman. He is President of the Board of Alameda’s Meals on Wheels association.
- Alert services
- Monitoring centers
Vital Link offers great entry-level medical alert systems with a wides range of options. Customers can choose from the following alert services:
- Landline based services, with or without two-way voice communication in the pendant.
- GPS alert devices, allowing individuals access to alert services wherever they go.
- Other technologies that make living at home easier, while making it easier to get medical services for an emergency fall.
Vital Link has top-notch monitoring centers. The UL and Diamond Five endorsements are industry-standard. Even though government oversight of home monitoring is small, commercial certification keeps fall monitoring services up to standards for customers.
- Product and service concerns
- No free lockbox
There are a few concerns with Vital Link’s products and services. The Home and Yard alert system has a pendant that only works within 40 feet of the base station. Even though the customer can use their pendant up to 500 feet to access the alert button, the efficacy of the two-way voice communication in the Home and Yard pendant decreases the further the client is away from the base unit.
Vital Link outsources to Rescue Alert Now to monitor their units, they do not monitor themselves.
Some room for improvement includes needing to add a free lockbox to the service. Many seniors are often dependent upon family and friends to get to the property and let emergency professionals into the home. The lockbox that Vital Link provides cost $35, although these can also be loaned by Vital Link. Across the industry, security lockboxes are provided with the equipment for free and returned when the customer decides to cancel their account.
Each of the emergency medical alert system packages offered by Vital Link is on a month-to-month basis. This means that customers will not be required to sign a long-term contract in order to receive services. Customers will have the option to cancel their services anytime if they are no longer satisfied with the services they are receiving. If customers decide to cancel early on into their service, they may be able to receive a full or partial refund for the prices they have already paid. This is important since customers are required to pay for their first three months (90 days) of service upfront to begin coverage.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
The maintenance of all Vital Link equipment is all handled by the company with no additional charge to the customers. They will repair or replace any piece of equipment that is not functioning completely correctly. This warranty covers all the equipment (including the batteries) for the lifetime of the service.
Vital Link customers also have the option for two different levels of refunds. If customers are not satisfied with the service received in the first 30 days, they can send back their equipment and get a full refund. After 30 days, but still within the first 90 days of service, the customer can get a pro-rated refund for unused services.
The Vital Link emergency alert services are certified by both the Underwriters Laboratory and CSAA. With both of these accreditations potential customers can rely on the type of services that they will be receiving. Both companies work to ensure that the services offered by various companies across the industry meet set high standards.
You can choose from five different products from Vital Link:
- Traditional Landline Unit: $28.95/month
- In-Home Cellular Unit: 34.95/month
- Home & Yard Unit: $39/month
- Mobile GPS Unit: $39.95/month + $80 activation fee
- GPS/Landline Bundle: $49.95/month + $80 activation fee
These prices may be lower if you select an annual plan.