August 22nd, 2016 Burlington, NC
(1.) The SureResponse call center is not a service that is dedicated solely to "SureReponse". They represent numerous other types of businesses. The calls to the caregiver / relative regarding an emergency with the patient all ring in from random 1-800 type of toll-free numbers that have NO CALLER ID to alert the caregiver recipient that an emergency call is coming in regarding their loved one's emergency.
(2.) Our device died and no emergency beeps alerted the family that the device was non-functioning.
(3.) I called the SureResponse contact phone number, and they take NO RESPONSIBILITY for the dead device or the safety of the patient that they are hired to protect. My call has been forwarded to Verizon, where I've been on hold for over 2 hours ... and since it is now after 10 PM, I have no hope of getting this dangerous situation resolved.
(4.) I was "sold" by Verizon on the fact that the device worked where ever a Verizon cell phone had reception and that the pendant had `GPS` and would help to locate the patient in an emergency, or if they were lost. That claim of the GPS locator service was ridiculous.... the device may give a 17-square mile radius of where the patient may be. REALLY???!!!!
We're in the new millennium... and put a man on the moon in 1969. Meanwhile today, there are common FREE apps and consumer devices purchased in big-box stores can pin-point the location of tagged items or people via GPS.
(5.) My father has Alzheimer's, so the fact that the device connected him to an operator that would help him reach me, or an ambulance intially felt reassuring. HOWEVER, that did not turn out to be the case. When they called me from a random 1-800 number, they never left a message if I couldn't pick up the call.
(6.) My beef originally was with the extremely poor Emergency Service for the patient and caregivers. Now, the device itself isn't worth its weight in plastic.
(7.) I absolutely cannot recommend this device or the call centers that are supposed to respond to the emergencies.
(8.) It's one thing to be disappointed in a flimsy device, and/or terrible service..... but it is another thing to find that a loved one's LIFE-LINE IN AN EMERGENCY IS A TOTAL FRAUD.