Val-U-Care is a distributor of bed exit medical alarms for seniors that helps prevent falls and unsafe wandering. The company has been in business for approximately nine years and is located in New York City, New York. The company does not provide 24/7 professional monitoring. Equipment must be purchased upfront and costs range from $16.95-$179.95 depending on selection. Customers are offered a 30-day money-back guarantee and equipment includes a limited warranty.

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The Good

  • Customer service support
  • No monthly fees
  • Money-back guarantee

Customer Service Support

The company has a live chat feature on its website for customers to get potential questions answered before purchasing. Product instructions are available for download on the website and the company provides instructional videos on its website on how the equipment works.

No Monthly Fees

Customers are not required to sign any contracts with monthly service fees. The only cost is for the equipment which can be ordered directly online. There are no installation or activation costs. The equipment can be plugged directly into a wall outlet without the need for landline phone or cellular connection.

Money-Back Guarantee

The company offers a full refund within 30 days if customers are not satisfied with their purchases. Customers may also return equipment anytime after this period but a 20 percent restocking fee will be deducted from the total price.

The Bad

  • Limited company background information
  • Limited equipment warranty
  • No professional monitoring

Limited Company Background Information

Val-U-Care does not provide detailed information about its corporate history on its website. There are no listed accreditations or affiliations and the company does not have a profile with the Better Business Bureau. The company states it has been in business for nine years but this information could not be verified anywhere else online.

Limited Equipment Warranty

The company offers a limited warranty on its equipment for customers. However, the company is not transparent about the term lengths of the warranty or what the coverage specifically entails. Customers will need to contact the company directly for exact information. There are no details on costs for replacement parts or service repair information.

No Professional Monitoring

The bed exit alarms are designed for seniors with full-time caregivers. The company does not provide professional monitoring and is not suitable for seniors looking to maintain independent living circumstances. The beds feature silent alarms that are transmitted to a receiver carried by the caregiver. The equipment does not provide two-way voice communication capabilities and seniors must wait for help to arrive in a medical emergency.

The Bottom Line

Val-U-Care is best suited for homebound seniors with full time caregivers to assist in preventing falls and unsafe wandering. There are no required contracts and no installation, activation, or cancellation fees. Customers select the equipment they need which ranges from $16.95-$179.95 and pay for it upfront. The equipment can easily be self installed and full product instructions are available directly on the company’s website. All devices include a limited manufacturer warranty and a 30 day money-back guarantee. Customer service representatives are available online anytime through a live chat feature to answer any questions a customer may have.

The exit alarm devices are not equipped with two-way voice technology that allows the user to speak with someone in an emergency event. No 24/7 professional monitoring services are provided by the company. Little information is provided about the company’s background and there are no known affiliations or accreditations.



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