SureSafe Medical Alerts is a non-monitored medical alert devices brand company of Bora Health Incorporated. The company was founded in 2014 and assists customers all around the world with affordable independent living equipment for seniors. Fully mobile alarm devices are self installed and come with a 14 day satisfaction guarantee return policy. The company supplies equipment to several governmental entities and an Australian residential company that manages over 2,500 residential aged care facilities in over 30 locations.
- GPS tracking technology
- Automatic fall detection
- No service fees
GPS Tracking Technology
The medical alarm features a mobile SIM card that allows the customer to go anywhere outside the home and still be protected in the case of an emergency. GPS tracking technology sends the user’s location via a Google Maps text link to family and friends in the event of an emergency. The device can also be set with geo-fencing/safe-zone alerts for seniors with conditions such as dementia or Alzheimer’s to help protect them from unsafe wandering.
Automatic Fall Detection
The portable pendant features an alarm that will automatically trigger if a fall is detected without the need for pressing a button. Two-way voice technology will issue voice calls for up to three preset phone numbers and send the user’s exact location with a Google Maps link via text to family and friends.
No Service Fees
Customers pay upfront for the device and there are no monthly monitoring charges. The company does not charge customers for installation or activation and there is no termination penalties for cancelling service. Customers are able to return the product for a full refund if they are not satisfied under a 14 day “no questions asked” satisfaction guarantee.
- Confusing website information
- No accreditations
- No 24/7 professional monitoring
Confusing Website Information
The company’s website can be confusing for visitors to navigate. The company states various product offerings available but does not list these for sale or give specific product descriptions on its website. The SureSafeGo mobile device lists a Friends and Family Alarm as a product feature and then elsewhere on the website the Friends and Family Alarm is a separate product available for $81.85. The SureSafeGo equipment is currently out of stock at the time of this review.
The company does not list any accreditations it has received from industry authorities. The company has only been in business for two years. Little information could be found about the company itself online and there is no corporate profile listed on the Better Business Bureau website.
No 24/7 Professional Monitoring
The company’s medical alarms are non-monitored which means that no central monitoring station dispatchers will be contacted in an emergency event. Instead, the device auto-dials preset phone numbers of family and friends. Emergency personnel are only contacted if loved ones cannot be reached by the device. This can create a longer delay in life-threatening situations for emergency treatment from medical professionals.
No Contract Commitments
The medical alarm company does not require any minimum contract term limits from its customers. Customers pay upfront for the monitored equipment. There does not appear to be any activation, monthly monitoring, or termination fees. Customers may have to pay data charges on a pay-as-you-go basis for the Mobile Rolling SIM Card while travelling.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
SureSafe offers a limited manufacturer warranty for a period of 12 months. No exact details are disclosed on the corporate website regarding coverage details on medical alert equipment or service repair fees. Consumers will have to contact the company for more information.
The company offer its customers a 14 day money-back satisfaction guarantee. However, full details are not disclosed on the corporate website regarding how the guarantee works. No return policy information is provided for returns after the satisfaction guarantee expires either. Customers will need to contact the company directly for more information.
The company does not list any accreditations on its corporate website. Since the company does not provide 24/7 professional monitoring from a central call station, it is not certified by either the Central Station Alarm Association or the Security Industry Association. SureSafe and Bora Health Incorporated do not have corporate profiles with the Better Business Bureau organization either.
SureSafe is a trademark brand of Bora Health Incorporated. The company claims on its website to be the exclusive supplier for a residential aged care company called Eureka Group Holdings as well as several governmental organizations but does not disclose specific details.
The medical alarm company offers one main product on its website for consumers called SureSafeGo which must be purchased in full upfront. It is priced at $149.95 and contains the following features and benefits. No minimum contract periods are required.
- Full mobile alarm protection anywhere inside and outside the home
- Calls and texts for up to three family members or friends
- GPS positioning uses Google Maps to provide user’s location to family and friends
- Two-way voice communication
- Alarm activates automatically when falls are detected
- No monthly fees
- 14 day satisfaction guarantee return policy
- Next day shipping
- Easy to self install
- Built-in mobile SIM card
- Two water resistant and dust tight pendants that are safe to use in the shower
- Geo-fence/safe-zone alerts
- Pendants can either be worn around the neck or on a key ring
- 10 day battery standby
- Charging station included
- 12 month limited equipment warranty
Frequently Asked Questions
How does a medical alert service work?
When a medical emergency arises, the user presses the button on the device and the unit dials pre-set emergency contact numbers of family and friends. The alarm will also be activated if the user does not move for an extended period of time. Family and friends can text the device and it will respond back with a text that details its location using Google Maps GPS Positioning.
Where does SureSafe offer services?
SureSafe devices are made available in the United States, Australia, and the United Kingdom.
Are there any staff members who are medically trained with SureSafe?
No professional monitoring from central monitoring station dispatchers is provided for the medical alert devices.
Does the device include two-way communication?
Yes. A user can press an SOS button on the device and it initiates a voice call to pre-programmed emergency contacts.
Can two or more people be included at the same location?
The company does not specifically state this information on its website.
Does the device need to be plugged into a phone jack?
No. The device uses built-in mobile SIM card. This means that a user can travel anywhere and still remain protected.