SafeGuardian is a brand of medical alert systems brokered through LifeGuardian. This company has many different products and services available, in terms of customizing one’s personal alert system. We found that the SafeGuardian service offers the customer the maximum amount of mobility.

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The Good

  • Certifications
  • Customizable equipment
  • Easy-to-wear buttons

SafeGuardian has both UL and CSAA “Five Diamond” ratings for both their dispatch centers, located in Rexburg, ID and Ogden, UT. The CSAA “Five Diamond” certification is very important. There is little government oversight of the medical alert service industry, therefore, the CSAA “Five Diamond” certification is an important test that dispatch centers must pass. The CSAA “Five Diamond” certification tests each dispatch operator at the dispatch center. The center itself must receive a new CSAA “Five Diamond” certification every year in order to make sure that it is up to industry standards.

Overall, SafeGuardian has some of the most customizable equipment to ensure that the customer has maximum mobility. The equipment includes the following options to increase the efficacy of mobile alerts:

  • SafeGuardian Sentry: A base station and pendant with two-way voice communication, maximizing mobility around the home.
  • SafeGuardian Responder: A GPS-based system that contains a help button and two-way voice communication.
  • GPS Safety Cellular Phone: A phone that let’s customers call for help and can store family contact information.
  • Angel Medical Alert: A cell phone, similar to the GPS Safety Cellular Phone that has two-way voice communication and alert features.

One of the nice things about SafeGuardian is that the equipment is provided free, after the payment of the installation and setup fees. Customers can pay for their service on a monthly, quarterly, or annual basis. There is no contract, but prepaid services are not refundable. You get a fourteen-day money back period to decide whether or not the service is a good fit for you or not.

Another benefit of the SafeGuardian personal alert system is that the client can customize the system to add as many alert features as they’d like. After purchasing service for one of the advertised monitoring systems, here are some of the products that clients can add to make their personal alert system more robust:

  • Extra pendant/transmitters.
  • An extra backup battery for the base station.
  • Carbon monoxide/smoke detector.
  • Extra wall-mounted alert buttons for around the home.

Size is also an important consideration when purchasing a personal alert system. The two-way voice communication monitoring product, the Sentry was one of the smallest on the market. Also, the alert pendants are some of the smallest in the industry. The pendants and watchband alert buttons are all easily worn. Also, the GPS, the SafeGuardian Responder, is advertised as the smallest GPS alert system (with voice communication) in the industry.

The Bad

  • Advertising confusion
  • Added cost for alerts
  • Money back guarantee issues

There is confusion with SafeGuardian’s advertising of “free equipment.” Many personal alert services include equipment free, with no setup or installation cost. For example, the SafeGuardian Caretaker base station and alert button costs $129 up front. After paying for a year’s worth of service, a client might end up paying close to $500 for an entry-level personal alert system.

Be wary of the added cost of emergency text and email alerts. These cost the SafeGuardian consumer an extra $5/month. The damage insurance for each product is also expensive ($5/month). Many other personal alert companies include a warranty or clause that covers damaged personal alert equipment. 

Another problem customers have is with the 14-day money back guarantee. If a customer had paid for their product on an annual basis, SafeGuardian only allows a client to transfer credit to another loved one or to choose another home monitoring product. This makes it very hard for a SafeGuardian customer to move to a different company if they’ve already paid a tremendous amount of money for their personal alert system.

The Bottom Line

The GPS and cellular products are second-to-none in the industry and allow a customer to move freely about their home and beyond. Many of the companies in the personal alert industry only provided in-home coverage, meaning that the customer could not move beyond the confines of their landline-supported base station. With the GPS and cellular products available through Safe Guardian, a client might be able to take a trip on short notice without having to notify the monitoring center of travel plans.


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    September 16th, 2016 Springfield, PA

    Paid for a year service and 9 months in no longer need service. No refunds per contract and no credit for the unused months to the return shipping costs. Additionally, if the battery in the pendant fails, a new pendant must be purchased for another

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