SafeGuardian is a brand of medical alert systems brokered through LifeGuardian. This company has many different products and services available, in terms of customizing one’s personal alert system. We found that the SafeGuardian service offers the customer the maximum amount of mobility.
- Customizable equipment
- Easy-to-wear buttons
SafeGuardian has both UL and CSAA “Five Diamond” ratings for both their dispatch centers, located in Rexburg, ID and Ogden, UT. The CSAA “Five Diamond” certification is very important. There is little government oversight of the medical alert service industry, therefore, the CSAA “Five Diamond” certification is an important test that dispatch centers must pass. The CSAA “Five Diamond” certification tests each dispatch operator at the dispatch center. The center itself must receive a new CSAA “Five Diamond” certification every year in order to make sure that it is up to industry standards.
Overall, SafeGuardian has some of the most customizable equipment to ensure that the customer has maximum mobility. The equipment includes the following options to increase the efficacy of mobile alerts:
- SafeGuardian Sentry: A base station and pendant with two-way voice communication, maximizing mobility around the home.
- SafeGuardian Responder: A GPS-based system that contains a help button and two-way voice communication.
- GPS Safety Cellular Phone: A phone that let’s customers call for help and can store family contact information.
- Angel Medical Alert: A cell phone, similar to the GPS Safety Cellular Phone that has two-way voice communication and alert features.
One of the nice things about SafeGuardian is that the equipment is provided free, after the payment of the installation and setup fees. Customers can pay for their service on a monthly, quarterly, or annual basis. There is no contract, but prepaid services are not refundable. You get a fourteen-day money back period to decide whether or not the service is a good fit for you or not.
Another benefit of the SafeGuardian personal alert system is that the client can customize the system to add as many alert features as they’d like. After purchasing service for one of the advertised monitoring systems, here are some of the products that clients can add to make their personal alert system more robust:
- Extra pendant/transmitters.
- An extra backup battery for the base station.
- Carbon monoxide/smoke detector.
- Extra wall-mounted alert buttons for around the home.
Size is also an important consideration when purchasing a personal alert system. The two-way voice communication monitoring product, the Sentry was one of the smallest on the market. Also, the alert pendants are some of the smallest in the industry. The pendants and watchband alert buttons are all easily worn. Also, the GPS, the SafeGuardian Responder, is advertised as the smallest GPS alert system (with voice communication) in the industry.
- Advertising confusion
- Added cost for alerts
- Money back guarantee issues
There is confusion with SafeGuardian’s advertising of “free equipment.” Many personal alert services include equipment free, with no setup or installation cost. For example, the SafeGuardian Caretaker base station and alert button costs $129 up front. After paying for a year’s worth of service, a client might end up paying close to $500 for an entry-level personal alert system.
Be wary of the added cost of emergency text and email alerts. These cost the SafeGuardian consumer an extra $5/month. The damage insurance for each product is also expensive ($5/month). Many other personal alert companies include a warranty or clause that covers damaged personal alert equipment.
Another problem customers have is with the 14-day money back guarantee. If a customer had paid for their product on an annual basis, SafeGuardian only allows a client to transfer credit to another loved one or to choose another home monitoring product. This makes it very hard for a SafeGuardian customer to move to a different company if they’ve already paid a tremendous amount of money for their personal alert system.
Safe Guardian does not offer their customers any long-term contracts for its emergency alert services. If customers decide they need to cancel their emergency alert systems there are no additional fees or charges for termination. There are three payment options available for customers to choose from: monthly, quarterly, or annually. If the customer has already pre-paid for a quarterly or annually those payments are non-refundable when the cancellation begins. The extra payment that cannot be refunded can be transferred to a family member or loved one who is currently being covered or is a new customer.
To ensure that customers are completely satisfied and are not locked into a negative experience, Safe Guardian offers a 100 percent Money-Back Guarantee. If the customer is not happy with the service or products within the first 14 days, the company will award a full refund. There are no conditions or restrictions to this guarantee and the refund can be completed for any reason.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
All of the devices used by Safe Guardian to monitor and protect elderly customers— the Fall Alert Medical Alarm and Help Alert System Console—are under a lifetime warranty. No matter how long customers decide to use these emergency alert systems, each device is covered under this agreement. If a problem with either device occurs that the customer cannot easily fix, the customer can email the technical support team for more help. If that option doesn’t work either, the Safe Guardian team will send out a replacement device. These helpful options are done at no additional charge to the customer.
The monitoring center that Safe Guardian uses to protect their customers is accredited by CSAA. This company has earned the “Five Diamond” certification, which is a high honor. These awards and certifications show that the services offered by Safe Guardian are up to industry standards and will help customers in their time of need.
There are two different home medical alert systems packages offered by Safe Guardian. Each package has slightly different features and services attached to them. But both have three different payment options for customers to choose from; monthly, quarterly, or annually. When customers choose either the quarterly or annually payment plans, the overall price will be discounted. The packages, their specific details, and prices are as follows:
Fall Alert Pendant and Home Medical Alarm:
- $49/month (monthly)
- $39/month (quarterly)
- $29/month (annually)
- 800-foot range
- Nationwide coverage
- Landline required
- 36-hour battery life
Safe Guardian Home Medical Alert System:
- $44/month (monthly)
- $34/month (quarterly)
- $24/month (annually)
- Nationwide coverage
- Landline required
- Long-range (800 feet)