SafeGuard Medical Alarms opened its business in 1997. The company has customers all across the nation. Company leaders are dedicated to providing ways for seniors who live at home on their own to have a reliable source of help in the event of an emergency. All of the equipment and systems are designed to give senior users peace of mind in knowing they are just the push of a button away from getting help. If you or a loved one needs such a service, you’ll be happy to know you’ll be required to sign no contracts and have three choices in medical alert packages. One potential drawback to be aware of, however, is that the alert systems are landline based and thus require a phone jack.

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The Good

  • Waterproof pendant
  • No contract
  • Take it with you

Waterproof Pendant

One of the most common sources of injury or medical emergency among seniors is a fall. Many falls occur in the shower when the person slips on the wet floor. This can lead to serious injuries, often leaving the person unable to get to a phone and call for help. Fortunately, SafeGuard Medical Alarms has designed a waterproof pendant that users can wear in the shower. This way, if the user does slip and fall, he or she can push the panic button while in the shower and summon the help needed.

No Contract

Getting locked into a long-term commitment can be difficult when purchasing a product or service. That’s why SafeGuard Medical Alarms believes customers shouldn’t be obligated to adhere to a contract when using its services. Whether you want to use the equipment for a month or whether you want to use it indefinitely, SafeGuard Medical Alarms will be there to meet your medical alert needs.

Take it With You

If you’re moving to another city or even state, you can still benefit from SafeGuard Medical Alarms’ system. The company makes it easy to transfer service from one location to another.

The Bad

  • No fall detection
  • No live chat

No Fall Detection

The best medical alert companies offer fall detection devices. This feature is one of the most sought-after components of any medical alert company, as it automatically detects when the user has suffered a fall. However, SafeGuard Medical Alarms doesn’t offer this as part of its basic package. If this is a must-have for your medical alert needs, SafeGuard Medical Alarms might not be the best choice for you, despite its many other excellent qualities.

No Live Chat

SafeGuard Medical Alarms has reliable customer service, but it lacks one important feature: a live chat option. If you have questions or concerns about your service or any aspect of what SafeGuard Medical Alarms is offering, you’ll have to send an email or make a phone call. These are viable options, but having the ability to chat with a helpful customer service representative online is the most convenient method to receive help. Unfortunately, SafeGuard Medical Alarms doesn’t have this option on its website.

The Bottom Line

SafeGuard Medical Alarms stands out as one of the top medical alert companies in the business. There is a lot to like about what the company stands for and offers to its senior customers. The company is committed to helping those elderly customers who live alone maintain their independent lifestyle. SafeGuard Medical Alarms does this by providing users with reliable, effective equipment to help when mishaps strike.

SafeGuard Medical Alarms is a definite recommend for anyone who is concerned about living on their own that may have difficulties calling for help when needed. Plus, you can’t go wrong with no contracts, a lifetime warranty and a well-trained, professional staff.

Frequently Asked Questions

How does a medical alert service work?

With the simple press of a button, a user in need will get help quickly. When an emergency arises, the user pushes a panic button on a wearable pendant. The pendant sends a signal to a home base panel, which in turn communicates with the SafeGuard Medical Alarms monitoring center. A responder then speaks with the user through two-way communication and sends help right away,

Where does SafeGuard Medical Alarms offer services?

SafeGuard Medical Alarms offers its services to customers all over the U.S.

Are there any staff members who are medically trained with SafeGuard Medical Alarms?

Yes, SafeGuard Medical Alarms staff members are highly trained, licensed and available 24/7.

Does the device include two-way communication?

Yes, SafeGuard Medical Alarms offers monitoring services that include two-way communication between the user and the central monitoring center.

Can two or more people be included at the same location?

Yes, multiple users may reside in the same home.

Does the device need to be plugged into a phone jack?

SafeGuard Medical Alarms has a basic system that runs on a landline phone. However, there is another package that uses cellular technology and therefore doesn’t require a phone jack.

More Information

Contract Details

SafeGuard Medical Alarms wants happy, satisfied, committed customers. One way in which companies can achieve this ideal is by not requiring long-term commitments when purchasing and using equipment and services. SafeGuard Medical Alarms does not require its users to use the service for any specified period of time. You will not sign a contract with SafeGuard Medical Alarms and are free to cancel at any time.


“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Because it stands by every device it makes and is sure the products you use will perform their intended function, SafeGuard Medical Alarms has a lifetime warranty on parts and labor. This means if anything goes wrong with your system, the company will replace it free of charge.

Package Details

SafeGuard Medical Alarms offers three packages for its senior users. The products are designed to help users who may have challenges with diabetes, epilepsy, arthritis, heart problems, Parkinson’s, strokes, multiple sclerosis and other conditions. System users may choose either landline- or cellular-based systems.

Personal Emergency Response Base Unit

With this system, users get a basic device with 750 feet of signal range as well as two-way communication capabilities and a water-resistant pendant. There is also 10 to 12 hours of backup battery power. You get all of this for $28.95 a month.

eCare + Voice

For $38.95 a month you can have the flexibility of taking your medical alert device on the go. This package uses your cellular service to call for help when you need it. You get two-way communication with a 24/7 monitoring center as well as a water-resistant pendant that is discreet and easy to wear. Also, family members can keep track of users through their mobile device.


This package is $36.95 a month. The eResponder unit allows you to call the monitoring center in case of emergency from anywhere you might be. It will also let loved ones know you are in trouble. Also, the unit will perform an automatic test every 24 hours to ensure good signal strength and batter power.

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