SafeCall is a company that offers customers medical alarm options such as personal emergency response systems, automatic medication dispensers and medication reminder tools at an affordable rate. Each devise is engineered to get you or your loved one the assistance needed, when you need it.
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The Good

  • Competitive prices
  • Straightforward installation
  • Equipment operation

SafeCall has been in the business of medical monitoring for over 20 years. They offer their services at a price which is competitive without requiring that new customers sign a lengthy contract, locking them in for months or years.

Installation is straightforward and most can easily do so on their own or with the free of charge assistance offered over the phone by a trained customer service representative. For those living in Eastern Michigan, technicians from SafeCall can install the system for an additional fee.

Operation of the equipment is simple and even those people with limited dexterity can press the alert button and summon help. The transmitter unit utilizes the latest technology to offer two-way communication and will work with a range of up to 1,000 feet, so that one can feel safe and secure without remaining near the base.

The Bad

  • Activation fee
  • Initial high payment for accessories
  • Smaller company

SafeCall charges their customers a $35 activation fee for their services. For those needing the added feature of medication management, monthly bills are higher than those of their competitors.

SafeCall accessories, such as that for a medication dispenser, require high initial payment. For those purchasing equipment rather than leasing it, SafeCall only offers a one-year limited warranty.

SafeCall is smaller than many of their competitors, and in spite of their being in business for several years, some may prefer to use a company with a name which is more nationally recognized.

The Bottom Line

SafeCall’s customer service track record is exemplary. They offer personalized service to their customers, including professional in-home installation for a nominal fee. It is a shame that this service is only available to a small region of the United States. There are no contract requirements for new customers so they may sign up for medical monitoring and determine if the service is right for them.

Medication monitoring and management are additional features which may be added, but significantly raise the price of the monthly subscription. For those needing peace of mind, the knowledge that medications are being properly dispensed and taken may offset the cost.

SafeCall is recommended for their customer service, easy-to-use equipment and the above average warranty which is offered on all leased products.

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More Information


Equipment Details

The base unit is the size of an answering machine making it easy to set up on a counter or nightstand space. It also has the capability to hang on your wall, which will also free up counter space. The device plugs into a basic outlet and phone jack.

CareLink Complete – Landline

  • Up to 1,000 ft from base
  • Waterproof
  • Lightweight & Small
  • UL Certified
  • 24/7 Monitoring
  • Timely Response
  • Transportable
  • 24 hour Battery Backup

CareLink System Accessories

  • Wireless Modem – $10.00
  • Line Grabber – $12.95 – For customers with more than one phone hookup or extension.

Automatic Pill Dispensers

(Each device securely stores up to 28 doses with four dispensing alerts daily)

  • MedReady – $158.95; for those with fewer medications
  • MedMinder – $65 Monthly; for those with larger quantities of medications

CareLink Mobile – No Landline

  • Nationwide Range
  • Limitless Lifestyle
  • GPS Location Detection
  • Waterproof Neck Pendant
  • 24/7 Monitoring
  • Lightweight & Small

System Accessories

(below include a $3.00 monthly charge for the monitoring service)

  • Motion Sensor – $75.00
  • Smoke Detector – $95.00
  • Adjustable Temp Sensor – $140.95
  • Liquid Level Detector – $82.95
  • Carbon Monoxide Detector – $97.95


Featured Details


Price is dependent on the products customers choose. A breakdown of products and prices are as follows:

  • CareLink Complete – $29.95 Monthly
  • CareLink Mobile Help – $39.95 Monthly
  • CareLink System Accessories – Free – $140.95 Onetime Cost
  • Medication Dispensers – $158.95 one time – $65.00 Monthly


Typically customers lease or rent the products they want, and in this case there are no warranties. If the products become damaged or faulty, SafeCall will replace the product at no cost. If, however, a product is lost, such as a pendant, the customer must pay for the replacement. Pendants usually run at about $40.00 each. Customers also have the option to purchase the equipment, such as medication dispensers, in which case there is a one year warranty.

Activation Fee

There aren’t any hidden costs or fees associated with being a customer of SafeCall. For customers who live in the Western Michigan area, a $35.00 fee will be applied to have a technician come into your home to install and set up the equipment. There are no cancellation fees or any charges when you activate the emergency response system. Although the mobile system is though AT&T, customers won’t have to worry about 2 year contracts, activation or any other associated fees.

Mobile Alerts

The company offers its customers the advantage of being free to roam outside the home while shopping, traveling, going for walks and more. As long as your area is covered by AT&T, CareLink Mobile will provide you with full safety coverage like the home based system without being tied to your home. The device is a one-touch activated system which will alert the monitoring center of an emergency.

Device Range

For the standard base, the range is up to 1,000 ft., which can easily cover the area of most homes. For customers who opt for the mobile device, the range will be based off the AT&T coverage area. If there are any questions concerning coverage in your area, contact customer support. SafeCall encourages customers to do a “walk-through” to find what range the device can be activated within your area. For example, put the base in test mode, walk to your mailbox, garage, etc. and have someone listen to see if it’s responsive.


Services are on a month to month basis so customers will never have to sign a long-term contract binding them to anything they don’t want and there are no fees for cancellations.

Support Quality

They provide support during their normal hours of operation, Mon-Fri 8 a.m. to 5 p.m. EST. The monitoring centers are also equipped with highly trained, professional staff providing customers with 24/7 support.

Time in Business

They’ve been in business for 19 years. SafeCall has been operating and providing customers services since 1995.

Company Contact Information

3148 Plainfield NE, Suite 243 Grand Rapids, MI 49525-3285 [email protected] After Hours Product Technical Support – 800-525-9982 (6 p.m. to 7 a.m.; 7 days a week)

Location of Certified Monitoring Centers

The home-base monitoring center is located in Salt Lake City Utah, with 3 other locations in the South and Midwest areas. All locations are all UL certified as a part of the redundancy system.

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