SafeCall is a company that offers customers medical alarm options such as personal emergency response systems, automatic medication dispensers and medication reminder tools at an affordable rate. Each devise is engineered to get you or your loved one the assistance needed, when you need it.
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The Good

  • Competitive prices
  • Straightforward installation
  • Equipment operation

SafeCall has been in the business of medical monitoring for over 20 years. They offer their services at a price which is competitive without requiring that new customers sign a lengthy contract, locking them in for months or years.

Installation is straightforward and most can easily do so on their own or with the free of charge assistance offered over the phone by a trained customer service representative. For those living in Eastern Michigan, technicians from SafeCall can install the system for an additional fee.

Operation of the equipment is simple and even those people with limited dexterity can press the alert button and summon help. The transmitter unit utilizes the latest technology to offer two-way communication and will work with a range of up to 1,000 feet, so that one can feel safe and secure without remaining near the base.

The Bad

  • Activation fee
  • Initial high payment for accessories
  • Smaller company

SafeCall charges their customers a $35 activation fee for their services. For those needing the added feature of medication management, monthly bills are higher than those of their competitors.

SafeCall accessories, such as that for a medication dispenser, require high initial payment. For those purchasing equipment rather than leasing it, SafeCall only offers a one-year limited warranty.

SafeCall is smaller than many of their competitors, and in spite of their being in business for several years, some may prefer to use a company with a name which is more nationally recognized.

The Bottom Line

SafeCall’s customer service track record is exemplary. They offer personalized service to their customers, including professional in-home installation for a nominal fee. It is a shame that this service is only available to a small region of the United States. There are no contract requirements for new customers so they may sign up for medical monitoring and determine if the service is right for them.

Medication monitoring and management are additional features which may be added, but significantly raise the price of the monthly subscription. For those needing peace of mind, the knowledge that medications are being properly dispensed and taken may offset the cost.

SafeCall is recommended for their customer service, easy-to-use equipment and the above average warranty which is offered on all leased products.

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