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3 User Reviews
LAST UPDATED: March 19th, 2021

With 17 years in the business, ResponseLink became their own company in 2008. With many years' experience in the industry, they seem to have honed their customer service skills. They offer a very simple system for those seeking medical alert systems in their home, with all the reliability you may come to appreciate in such a company.

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The Good

  • Quick Response
  • Affordable Monthly Rate with No Contracts

Quick Response

ResponseLink is quick to respond to emergency alerts, within 30 seconds a live operator will contact the user to make sure all is well. If a verbal response is not given then the emergency responder will respond according to the steps created by the user while setting up the account. This is a huge perk because it allows the user to customize how they want emergencies handled (who they want called and in what order). This provides flexibility to the person using the medical alert system.

Affordable Monthly Rate with No Contracts

They offer a very affordable monthly rate with no contracts which are a huge plus. Having a lockbox outside your house with the key for emergency responders is also a benefit that many other companies do not offer. No contracts and no hidden charges make this company a top-notch option. They definitely seem to have the customer in mind and treat people as individuals, not just someone to make money from.

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The Bad

  • Website

Website

ResponseLink's website lacks in providing a lot of information to the interested consumer. In today's busy society, it is very nice to go to a company's website and get all pricing and product information at a glance. However, many other companies charge equipment fees or other fees, but the price of $19.95-$38.95 per month is in alignment with other monthly rates found in the market.

View Best Medical Alert Companies

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The Bottom Line

Overall, this is a good company to consider for your medical alert needs.  Where the website lacks, ResponseLink makes up for with phone support. If your medical alert needs are very simple, and it is for someone who is fairly homebound, this makes a great option. Keep ResponseLink on your list.

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Star Rating

2.4

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3 Reviews

Review Breakdown

5 grade

33%

4 grade

0%

3 grade

0%

2 grade

0%

1 grade

67%

Sentiment Criteria

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Quality

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