Based in Portland, Oregon, Response Now provides affordable medical alert systems. Its management team has over 30 years of life safety experience and designed the mobile medical alert pendant and the in home system to assist with these needs. ResponseNow has three plans to meet every budget: ‘Monthly,’ ‘Quarterly,’ and ‘Annually.’ The service allows for 24/7 monitoring with operators who will dispatch neighbors, friends, family, and emergency responders. Customers can press the alert button as many times as necessary after signing up.
The ResponseNow mobile medical alert pendant, Belle, has a battery life up to 30 days after 3 hours of charging. Its Automatic Fall Detection Pendant has a battery life up to 2 years. All medical alert devices come with a lifetime replacement warranty. One downside to this company is that it does not have medical personnel on hand to assist with medical concerns. The customer service is responsible for contacting your contact list or emergency responders.
- Long battery life
- Lifetime replacement warranty
- 30-day money-back guarantee
Long Battery Life
ResponseNow recognizes that customers don’t want to consistently charge their medical alert device, especially because emergencies can happen at any time. With its mobile medical alert pendant, Belle, only 3 hours of charging time is required and the device will hold up to 30 days of battery life. Its Automatic Fall Detection Pendant also carries a long battery life, of more than two years.
Lifetime Replacement Warranty
ResponseNow also claims responsibility for all service and any faulty equipment. It even covers battery replacements without any extra cost. For an ‘In The Home’ system, and medical emergency buttons, a complete lifetime replacement warranty is included. A ResponseNow Care+ plan is also available for an extra $3.95 per month to cover lost or damaged pendants and consoles.
30-Day Money-Back Guarantee
While ResponseNow assures that you’ll enjoy your medical alert system, if you don’t, a 30 Day Money Back Guarantee is available. You simply need to send back the equipment within the first 30 days in order to receive a full refund.
- Expensive shipping
- Lack of medical personnel
- Missing online support
ResponseNow offers three different plans to meet varying budgets. For the ‘Quarterly’ and ‘Annual’ plans, shipping for the equipment is free. However, if you purchase a ‘Monthly’ plan, then individual accessories ship at a $14.95 cost. Customers may argue that it might be worthwhile to go with a different plan to offset this extra expense.
Lack of Medical Personnel
In the event of an emergency and pressing the alert button, you will be connected with ResponseNow’s customer service team who will contact your friends and family and emergency responders, if needed. The customer does not list that it collects medical records or has registered nurses or licensed medical professionals on hand to assist with your concerns. If you would like quick access to medical care, then this isn’t the medical alert device for you.
Missing Online Support
ResponseNow provides an easy to follow instruction guide with every equipment order and it does provide a lengthy FAQ online. However, the FAQ does not provide equipment troubleshooting details. If you experience technical difficulties, you will need to call customer care directly for assistance.
Frequently Asked Questions
How does a medical alert service work?
ResponseNow’s medical alert pendants are waterproof can be worn by clipping onto a necklace, belt or bracelet. It is up to you as to how you would like to wear it. When you need assistance, you simply press the alert button and an alarm signal is sent to its 24/7 monitoring center. From there, ResponseNow’s operators will open up two-way voice communication with your device and see how you need assistance. The operators have the ability to contact your emergency contacts or to dispatch emergency services, if the need arises.
Where does ResponseNow offer services?
ResponseNow offers services throughout the United States where cell coverage is available.
Are there any staff members who are medically trained with ResponseNow?
No, there aren’t any medically trained professionals on hand.
Does the device include two-way communication?
Yes, the medical alert pendant does allow for two-way communication between you and the monitoring operator.
Can two or more people be included at the same location?
Yes, two or more people can have a medical alert device within the same household. The ‘In The Home’ service provides extra pendants for this purpose.
Does the device need to be plugged into a phone jack?
The mobile medical alert pendant, Belle, uses AT&T cellular network to place emergency calls. The ‘In The Home’ system is wired.
You can sign up for a ‘Monthly,’ ‘Quarterly’ or ‘Annual’ plan with ResponseNow. Whenever you determine to discontinue service, simply mail the equipment back and contact customer care.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
The company provides a complete lifetime replacement warranty for all service and repair of faulty equipment as well as battery replacements. You also have the ability to add a service plan for $3.95 to cover any damages you may cause to the equipment or if you lose your pendant.
Money Back Guarantee
The company offers a 30 Day Money Back Guarantee if you are not satisfied with the service. Simply return the equipment within 30 days to receive a full refund.
The company does not mention if it holds any licenses.
ResponseNow has no known affiliations.
Just One Option
ResponseNow provides a mobile medical alert pendant, Belle, and its ‘In The Home’ system. With additional searching around its site you can find a fall detection pendant. While you can view and purchase equipment online, we recommend contacting the company directly to discuss all available options.