Rescue Alert proves medical alert systems to customers across the US in all 50 states. Anyone can use their services, even without a landline. There are several system options available including the cellular medical alarm with a 3G network connection. Install is made easy, and shipping is included with purchase.
- Monitoring options
- No minimum contract
- Certified employees
Rescue Alert has been offering medical monitoring for their customers since 1986.
The company offers a wide array of monitoring options, not only at home, but away. Additionally, the company offers option protection for a growing need, that of domestic violence monitoring which is discrete and offers piece of mind to customers and their families.
There is no minimum contract with Rescue Alert and customers may cancel at any time. Rescue Alert gives discounts for the monthly service for those paying either annually and quarterly, with annual payments receiving the bigger discounts. Should customers who have prepaid for service either annually or quarterly decide that the service is not what they want; they may cancel at any time and receive a pro-rated refund, less a $25 cancellation fee.
Rescue Alert’s equipment works with landline, cell phones, and VOIP phone systems and is easily installed. The transmitter is waterproof and discrete. The transmitter to base range for service is larger than several of the competitors at up to 600 feet.
All of the employees at the monitoring center are EMD Certified attendants in the United States and the centers are open 24/7.
- Automatic account renewal
- Equipment terminology on website
Stated in the Terms and Conditions is the automatic renewal of accounts. Rescue Alert requires customers to notify them in writing should they not want to renew their service. Failure to do so will result in continued billing to the credit card on file for subsequent months.
Customers should be aware of the different options in equipment since some of the material on the website is not necessarily written for those who are not familiar with the terminology. Luckily, customer service agents are available to help determine which plan is the best for the situation. Those who are not sure which plan to choose can simply call Rescue Alert and agents are available to help select the right system and level of service.
All Rescue Alert emergency services are offered with month-to-month contract. Customers will have to sign an agreement but this agreement does not hold them to a certain length of service. The emergency monitoring and alert services can be cancelled at any time at the convenience of the customer. If service cancelation is necessary, customers will be required to return their equipment and complete the whole cancellation process according the Rescue Alert’s instructions.
In order for customers to decide if they will want to sign a service agreement, they can try Rescue Alert’s service for 30 days risk-free. If the customer is not fully satisfied with the services they receive within the first 30 days, they will be eligible for a refund. Customers who return their equipment within that timeframe will receive the full equipment fee back, minus the shipping fee of $9.95. Some customers may be eligible for more refunds as well, depending on the exact circumstances.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.
Rescue Alert customers have two options for obtaining equipment, (renting and purchasing), these two options have different warranty coverage. If the customer rents or leases the monitoring system it will be under a limited lifetime warranty. This warranty will allow any faulty equipment to be replaced with a new, functioning monitoring system. There are limitations to this warranty that can disqualify the customer from receiving the full refund. If customers chooses to purchase their monitoring system it will be covered by a limited warranty for one year. During that time period, faulty equipment that fits within the requirements, will either be replaced or repaired by Rescue Alert.
The services offered by Rescue Alert are evaluated and accredited by the Medical Alert Monitoring Association (MAMA). This accreditation shows the potential customers that the services offered by Rescue Alert are up to industry standards and can be trusted. The accreditation from MAMA is helpful for Rescue Alert, but other companies across the industry have a more varied certification.
The emergency alert services from Rescue Alert are only offered in one type of package. This package includes the 24/7 monitoring and connected alerting system. The specific details of the package are not available and can be discussed with a customer service agent. With every service package customers will get a few pieces of equipment including the home base station and the help button pendant or wristband. This part of the service is where customers will get some choice in their package. Each package has the option to rent or purchase these pieces of equipment. They can also choose a payment plan if they decide to rent.
Price breakdown of these options is as follows:
- Annual rental: $29.95/month ($359.40 total)
- Quarterly rental: $29.95/month ($89.85 quarterly)
- Monthly rental: $32.95/month
- Equipment purchase: $199 one-time fee, $15.95/month monitoring
- One-time purchase: $849 (includes monitoring and equipment)