Reliant Life Alert is one of the most experienced medical alert companies in the industry, having first been established by founder Ralph C. Brown in 1963. Currently headquartered in Statesville, North Carolina, the company has customers in every U.S. state as well as in parts of Canada and in Puerto Rico. As a user, or as a family member of a system user, you’ll have peace of mind knowing Reliant Life Alert provides a proven system that connects those in need to trained responders through technologically sound equipment. Be aware, however, that Reliant Life Alert’s system does not come with a fall detection device.

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The Good

  • Expanded call center help
  • Use the service anywhere
  • Experience

Expanded Call Center Help

A critical component of any medical alert system is having a reliable, well-trained monitoring center. It is here where a user’s call for help will be received and where assistance will be dispatched. While the majority of medical alert companies have excellent call centers, Reliant Life Alert has two to ensure a greater degree of response and reliability.

Use the Service Anywhere

Reliant Life Alert does have an alert system you can use at home, but the company’s leadership also knows people are often out and about away from the comforts of home. There’s no reason you should be vulnerable to medical emergencies if you are on the go. That’s why you can trust Reliant Life Alert’s Deluxe Package. This includes a mobile pendant and GPS locator that uses a cellular network and enables you to call for help no matter where you may be.


Feel even safer and more taken care of by experts in the field and people who have been doing this professionally for decades. Reliant Life Alert has been providing medical alert support for 56 years.

The Bad

  • No fall detection
  • Lack of warranty info

No Fall Detection

One of the most important products any medical alert company can offer is a fall detection device. What happens if you or a loved one suffers a fall at home (or elsewhere) and it unable to even push the alert button on their pendant or at-home device? What if the fall has rendered the person unconscious? The fall detection device senses when there has ben a fall and sends a signal for help to the response center. However, Reliant Life Alert doesn’t have this in their menu of offerings. If this is an essential product for you, you’ll want to look elsewhere.

Lack of Warranty Info

When you’re searching for a medical alert company to give you the products and services you need to feel safe and secure, there is a great deal of information you need to know before making a selection. One thing customers want to have clear is whether there are warranties with the products. If there is a flaw with the product or if it malfunctions at any point, it’s nice to know what you’ll have to pay for and what is covered. It is unknown what Reliant Life Alert’s warranty policy might be.

The Bottom Line

When you combine vast experience and expertise with a huge customer base and an excellent product, you have the makings of a company you can trust and see yourself doing business with for years. Such is the case with Reliant Life Alert. Reliant Life Alert has a competitively priced system that does as good or better a job than other medical alert companies in the industry. Because you can use the system at home or away from it, there’s no reason to shy away from going with Reliant Life Alert for your needs. There are a few minor concerns with the company, but these can easily be overshadowing by the good customer service and effective product that Reliant Life Alert boasts.

Frequently Asked Questions

How does a medical alert service work?

With the Reliant Life Alert medical alert system you wear pendant that has a button you push in case of medical emergency. When pushed, a signal is sent to a receiver, which then transmits the call for help to a central monitoring center. A trained, skilled responder will communicate with your through a two-way speaker. The person will then assess the situation and send appropriate help in a timely manner.

Where does Reliant Life Alert offer services?

The company has a customer base in every U.S. state as well as in Puerto Rico and Canada.

Are there any staff members who are medically trained with Reliant Life Alert?

Yes, staff members at the response center are trained to use the service and how to respond to the emergencies you may have.

Does the device include two-way communication?

Yes, the receiver does allow for two-way communication between you and the trained operator.

Can two or more people be included at the same location?

Yes, two or more people can have a medical alert device within the same household.

Does the device need to be plugged into a phone jack?

No, Reliant Life Alert’s system use cellular technology to communicate and send your signals for help. If you prefer, there is also a landline option.

More Information

Contract Details

Because Reliant Life Alert has confidence you’ll be a lifelong customer anyway, it does not require you to sign a contract. While you can stop using the service at any time, Reliant Life Alert believes you will love the products so much that you will never want to go anywhere else.


“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

In reading through the Reliant Life Alert website, there is no information regarding warranties on any of its products. If you would like to know details on this fact, you are advised to call customer service.


Reliant Life Alert is not accredited by the Better Business Bureau or any other known organizations or entities. This is not necessarily a negative, nor does it automatically paint the company in a poor light. However, accredited companies usually do generate more trust among customers and the general public.


Reliant Life Alert has a pair of sister companies: Alarm South and Security Central. Security Central is a monitoring company that responds to medical alarms throughout the U.S., Puerto Rico and Canada.

Package Details

Landline and Cellular Systems

Reliant Life Alert wants customers to have a choice whether to use a landline-based service or one that easily works on the go. With both options at your disposal, you can choose the one that makes the most sense to you.

Reliant Home Life Package

This package costs $29.95 (unverified) a month and is designed to use at home with a landline. It gives you a wearable pendant where you can push an alert button anytime an emergency occurs of the user feels he or she is in danger. The pendant includes a speaker through which you can speak with a trained responder.

Reliant Life Deluxe Package

Perfect for the busy senior who is often away from home, this package costs $39.95 (unverified) a month and uses GPS and cellular technology to alert responders to your needs. With you get a mobile pendant, GPS locator, charging base, belt clip and neck lanyard. You can use this system just about anywhere you’ll need to go.

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