Rapid Response is headquartered in Tampa Bay, Florida. Established in 1992, Rapid Response is dedicated to making life’s emergencies a little easier. Rapid Response makes living at home in spite of health conditions a little easier. If you wish to remain in your home, but need a little extra security, Rapid Response makes it possible. With the option to choose from four different packages and with no contract agreement, Rapid Response is a great option for any seniors who wish to stay at home and keep their freedom.

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The Good

  • Multiple purchase options
  • Nurse Call
  • Money-back guarantee

Multiple Purchase Options

Rapid Response is a great option for those looking for a no-nonsense company that provides great prices for good products. With the option to choose from quarterly, semi-annual or annual purchases (with a discount on semi-annual and annual purchases), you can not only get a great product, but a good discount.

Nurse Call

Rapid Response also offers a unique product option. Despite the fact that they don’t offer a call center with a medically trained staff, they do offer a Nurse Call option, which can connect you to a 24-hour Nurse Call Center, which can provide you with the knowledge you need.

Money-Back Guarantee

Rapid Response also has a 30-day money-back guarantee, so you can try out the service before committing to a longer period of time. Rapid Response also doesn’t offer contracts, except for the quarterly, semi-annual or annual commitment that you can choose from.

The Bad

  • Limited 1-year warranty
  • Poor website
  • Lack of trained staff

Limited 1-Year Warranty

For the warranty, it only covers one year, so if you end up having the service for more than a year, you may have to pay for replacing your pendant or bracelet.

Poor Website

Another downside to the company is that the company’s website is extremely confusing. Some of the links don’t go to any existing pages, the wording isn’t sensical, and purchasing the equipment seems more difficult than it should.

Lack of Trained Staff

Lastly, though the company has an option to connect to a medical responder team (Nurse Call Center), most of the other options will only connect to a call center that won’t have medically trained staff on hand.

The Bottom Line

In the end, Rapid Response has some great pricing, great products, and a good refund and money-back guarantee policies. But, the website is pretty confusing to work, and some of the pricing info is unclear. You also have to choose whether or not you want to call a regular call center staff, or a nurse call line, where you can connect with a medical staff in hospitals around the country.

If you are looking for a company with reasonable prices and products, Rapid Response is a good option. But, if you are looking for a company that is a little more tech-savvy, offers pay-online services, or has a clearer website, you may want to keep looking for another company to work with.

More Information

Contract Details

Rapid Response doesn’t have a long-term agreement, just a minimum six month agreement. After the sixth month agreement, you can elect to pay monthly. If you choose to continue with the agreement, Rapid Response can continue to charge your credit card monthly, set up an automatic debit from a checking or savings account, or you can elect for a monthly invoice.

Refund Policy

Once you purchase the equipment, you have a 30-day money-back guarantee to ensure that you have the equipment that you need. If you decided to cancel before the end of the term, a refund of any unused monitoring fees will be issued after re-calculation of your existing prepaid plan to the adjusted month to month plan rate of $35.00 per month. Any refunds will be credited back to your account within 30-45 days of receipt of return.

“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

The products are guaranteed to be free from defects under normal use and service for a period of one year. The warranty guaranteed to repairing or replacing any part of the product that they agree is defective in materials or workmanship under normal use and service during one year. The warranty doesn’t apply to batteries.


There’s no information about possible accreditations on their website.

Package Details*

*Prices have not been verified.

Basic Alert

Today, with so many Americans entering their senior years, our medical alert alarms allow you to continue living the way you always have in your own home. At the push of a button, you can receive help immediately. Simple choose between a necklace or wristband. Both are waterproof and lightweight options.

The Basic Alert comes with three different pricing options:

  • $20 per month/annually
  • $25 per month/semi-annually
  • $28 per month/quarterly

Auto Fall Detection

With traditional medical alert alarms, you need to push the button in order to receive help. But what if you are unable to push the button? Our fall alert pendant will call help even if you are unable to push the pendant or bracelet. This fall alert is available in necklace or belt clip style.

The Auto Fall Detection comes with three different pricing options:

  • $30 per month/annually
  • $35 per month/semi-annually
  • $40 per month/quarterly

Nurse Call/Fall Detection

With this type of alert system, you are connected to a 24-hour nurse line center through the console. With call center partners in over 30 hospitals and with more than 1,000 physicians able to answer your call, you are provided with unmatched healthcare access and information. This pendant is available in necklace style.

The Nurse Call/Fall Alert comes with three different pricing options:

  • $30 per month/annually
  • $35 per month/semi-annually
  • $40 per month/quarterly

GPS/Fall Detection

Unlike any of the other medical alert alarms, the GPS fall detection pendant travels with you, giving you safety and peace of mind wherever you go—even away from your home!

The GPS Fall Alert comes with three different pricing options:

  • $20 per month/annually
  • $25 per month/semi-annually
  • $30 per month/quarterly

Frequently Asked Questions

How does a medical alert service work?

Your console silently rest awaiting your call for help. At the push of a pendant, your Medi-Alert Consoles begins calling our 24-hour monitoring center. The consoles internal siren sounds as it dials the call to relay your personal information code to our monitoring center. Once the necessary information is transmitted to the monitoring center in approximately 45-60 seconds your medi-alert voice to voice talk feature will begin working, and you will be connected to someone who can help you.

Where does Rapid Response offer services?

Rapid Response offers services throughout the United States.

Is there any staff that are medically trained with Rapid Response?

There’s no information about this on the website.

Does the device include two-way communication?

Yes! Once you press your personal help button, you will be connected to a trained agent.

Can two or more people be included at the same location?

Yes! You simply will need to purchase an additional pendant or bracelet for the people that need to be covered.

Does the device need to be plugged into a phone jack?

Yes, you will need a wall outlet, a telephone jack, and a phone in order for the system to work.

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