With its headquarters in San Jose, California, Qolsys was established in 2001. It specializes in manufacturing and distributing home security systems to residents and business. The company also has a presence in Utah, where it has its main marketing office. Qolsys stands for “Quality of Life Systems,” which exemplifies the company’s mission to provide people with tools and solutions to enhance their safety and well-being. Qolsys also produces a medical alert device, which users can wear as a necklace or bracelet. Like other such devices, this one can be effective for seniors and others to send out a warning signal in case of emergency. It’s a simple device and can be worn discretely.

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On the other hand, if you want a more robust system for yourself or a loved one, or if you want a few options to choose from, you’ll be disappointed, as Qolsys only has once alert device. The company’s main focus seems to be on security systems.

The Good

  • Experience
  • Easy to wear and take on the go
  • Unmistakable tone


Qolsys has been around for 15 years and is one of the foremost alarm system companies in the business. Residents and businesses alike trust Qolsys’ products to their own welfare and protection. You’ll be happy with a responsive, knowledgeable and friendly customer service team. If you have questions or concerns, you’ll get the answers you’re looking for every time.

Easy to Wear and Take on the Go

If you or your loved one is still active and getting out of the house is important, then you’ll love the Qolsys pendant. It’s small enough to fit on your wrist like a watch or go inconspicuously around your neck like a necklace. If you’re embarrassed about lugging around a large alert device, don’t worry, because this device is simple and won’t draw attention to itself.

Unmistakable Tone

If you’re in trouble and are having a medical emergency, a simple push of a button on your pendant will send out an unmistakable tone that you need help. The tone is loud and distinct, so you shouldn’t worry about your call being unheeded by bystanders and other helpers.

The Bad

  • Lack of options
  • Short range
  • Lacking in expertise
  • Little information

Lack of Options

There isn’t much to choose from in the way of Qolsys medical alert devices. The pendant is all that the company offers. There are no landline phone devices or anything compatible with your cell phone. Similarly, the company doesn’t make a fall detection device.

Short Range

You can take your device outside if you’d like, but the device only has a range of 100 feet from the fixed panel. This is a much smaller range than many competitors in the business.

Lacking in Expertise

Because Qolsys is chiefly a home alarm system company, it hasn’t dedicated as much time and effort to the medical alert business. Thus, you’re likely to work with technicians and other staff members who have limited knowledge when compared with others in the industry.

Little Information

A visit to the Qolsys website won’t yield much information about the medical alert products. There is no mention of prices, contracts, warranties or other relevant information.

The Bottom Line

There’s no question that Qolsys is a strong company. The challenge is that it’s not first and foremost a medical alert company. If you are looking for a home alarm system or personal protection, the company has a wide range of products to help you out; however, when it comes to medical alert systems, it doesn’t quite measure up to other providers in the business.

If you just want something simple and small that you can wear indiscriminately, you’ll be more than pleased with the Qolsys pendant. Likewise, if range is unimportant to you, then what Qolsys has to offer will be all you need.

In an overall assessment of this company, it is not a recommended choice if you want a well-rounded medical alert system. If you plan on purchasing home alarms and just happen to find a medical alert pendant to be handy, then it’s not a bad idea to go with Qolsys.

More Information


Contract Details

As mentioned above, there is no information available on the company’s website regarding whether you need to sign a contract to purchase the medical alert device.


“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Qolsys does not mention anywhere on its website whether it warranties its devices.


Under the name of Zion Security Alarms in Utah, which sells Qolsys devices, the company is accredited by the Better Business Bureau and has an A+ rating. There are no complaints against the company.


Qolsys has partnerships with a handful of well-known, reputable companies, including the following:

• Android
• Foxconn
• Verizon
• Z-Wave
• Yale Locks & Hardware
• Kwikset
• Alarm.com

Package Details

One of the negative aspects of this company is that it only offers one medical alert product. If you’re seeking a wider range of choices, Qolsys isn’t the company you’ll want to work with for your needs. Here’s what the company does offer:

IQ Wrist Pendant: Includes a button attached to a watchstrap. When there is a medical emergency, you simply hold down the button for three seconds. An alert noise will result. If you have a wall-mounted panel, you’ll be connected to a responder who will then dispatch the appropriate help based on the information you are giving.

Frequently Asked Questions

How does a medical alert service work?

To make the Qolsys pendant work for you, you’ll need to get a wall-mounted base through which you can talk to a professional medical dispatcher. Otherwise, the device will simply let out a loud tone that others can recognize and respond to.

Where does Qolsys offer services?

Qolsys is based in San Jose, California, but the company is open to customers throughout the nation.

Are there any staff members who are medically trained with Qolsys?

The staff is mainly trained in the areas of security, though there are a limited number of people who understand how the alert pendant works.

Does the device include two-way communication?

The device itself does not do two-way communication; however, when used with a communication panel, you will be able to talk to an operator on the other end of your call for help.

Can two or more people be included at the same location?

Yes, two or more people can have a medical alert pendant within the same household.

Does the device need to be plugged into a phone jack?

No, the system is used as a pendant, working in tandem with a wall-mounted panel.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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