Push Button Emergency Help, owned by 1Call4Help, LLC has been in business since 2002. From the Washington DC metro area, the company has serviced thousands of clients in the Virginia and Maryland areas. The PBE provides three product offerings such as wired or wireless emergency call systems and the ‘Safe Anywhere’ eResponder. PBE provides customers with a 30-day money back guarantee. The company also has a device that can be worn while traveling or outside the home with a long battery life. Some downsides of PBE include the lack of information listed on its website regarding equipment costs, monthly monitoring rates, contractual agreements, and equipment warranty.
- 30-day money-back guarantee
- Mobile system
- Battery life
30-Day Money-Back Guarantee
A great feature of going into business with PBE is that if you decide you do not like it after purchasing, you can return for a full refund. This needs to be done by calling the customer care line and completing the return within the first 30 days following the purchase. This is a great way to ensure the medical alert device you select best fits your needs.
PBE features a unique device called the eResponder in order to be safe anywhere. Whether outside or even traveling, you have coverage wherever T-Mobile service is available within the United States. Most medical alert devices have a set range which limits how far you can go from the base unit. While PBE does offer wired and wireless in-home systems, the eResponder provides ultimate flexibility for the wearer.
It is important to have a medical alert device with a long battery life because emergencies are unpredictable. PBE’s eResponder lasts for two months on one battery charge. This is an added benefit for customers who don’t want to consistently charge their device.
- Poor online transparency
- Lack of online support
- Service area
Poor Online Transparency
If you’re in the market for a medical alert pendant, it is difficult to compare all options if pricing information is missing. Unfortunately, PBE does not list equipment pricing, monthly monitoring rates, or even contractual agreement requirements on its website. Prospective customers are asked to fill out an online form or to call the customer care phone line.
Lack of Online Support
After purchasing a new device, it is important to have resources to troubleshoot when necessary. While customers can call the customer care professionals for additional help, there isn’t an option to troubleshoot online via an FAQ page or knowledge base. If you don’t mind calling for assistance, then this shouldn’t be a big issue. However, if you appreciate the ability to service your own system, there aren’t any online resources.
Although the company boasts that it has a national customer base, the company only shares that installations have been completed in the Washington Metro Area as well as Virginia and Maryland. We recommend contacting the company directly to learn if the company provides installation and monitoring service in your area. It is also important to understand a company’s service area if you might move in the near future as this will impact service coverage.
Frequently Asked Questions
How does a medical alert service work?
The PBE medical alert device can be worn as a pendant or as a wristband. It is waterproof and is very lightweight. When you need help, simply press the SOS button until the lights turn on the device. An emergency care specialist will talk to you via the two-way voice communication feature. The care specialist will then notify your emergency contact and upon assessing the situation will dispense emergency services.
Where does PBE offer services?
PBE claims to be a national brand but has installed in the Washington DC Metro area including Virginia and Maryland. We recommend calling to learn if you are in its service area.
Are there any staff members who are medically trained with PBE?
No, it does not have medically-trained professionals on hand.
Does the device include two-way communication?
Yes, the device allows for two-way voice communication between you and the emergency care agent.
Can two or more people be included at the same location?
Yes, multiple pendants can work within the same household.
Does the device need to be plugged into a phone jack?
There is a wired option that requires a landline. Wireless options are also available.
No Information Available
Contract information is not listed on the company’s website regarding if one is required or length options.
“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”
The company’s website does not detail whether there is an equipment warranty.
The company offers a 30-day money-back guarantee. You have up to 30 days after purchasing the product to determine if you would like to keep it or return it for a full refund.
The company does not hold any known licenses.
PBE has no known affiliations.
Push Button Emergency Help offers a wired, wireless, and a traveling medical alert device. The pendant is lightweight and can be worn as a pendant or as a bracelet. Pressing the SOS button triggers the two-way voice communication feature in order to contact your loved ones or send emergency help.