Almost three decades of service in the security system industry has allowed Protection 1 to figure out exactly what customers need and want to feel safe and secure. The company offers a variety of security packages ranging in protection levels that serve customers across the nation. Each customer has access to the monitoring center 24/7 and will speak to an actual person every time they call in for help; whether that be for system service or in an emergency.
- Helpful customer service
- Extended security services
Helpful Customer Service
One of the highlights of the services offered by Protection 1 is the avenues of customer service that customers can take advantage of to get the help they need. When a customer needs help with any of the equipment used in their system (whether it be repairs or replacement), the service technician will come and do the work within one business day of the service call (if at all possible). That kind of quick service will help customers to be covered continually with little down time.
Extended Security Services
For those customers who want more than just medical alert coverage, Protection 1 offers a large variety of services. The security systems help protect customers against burglary and other issues that may arise in a home. Since most customers who are using a medical alert system are elderly, the added protection can be a real added measure to make the customer and their loved ones feel more confident in the living situation.
- Security system purchase required
- Contract required
Security System Purchase Required
While the added options for security systems can be a benefit to customers, not all customers will want to have both types of systems in their homes. Unfortunately, in order for a customer to use Protection 1 medical alert systems they will have to have a security system to add that service to. This can be a major downside for customers who only want a simple medical alert system to protect them since that is not possible. A stipulation as large as this can cause many customers to find a different company in the industry that offers only the services the customer really wants.
Another downside to Protection 1’s medical alert system being combined with an existing full security system is the required contract. Depending on the exact security system package a customer chooses, the contract length will vary between three and five years. That is a very long time for customers to have to commit to using these services. This is especially true for the type of customer who usually uses a medical alert system. Many medical alert companies allow customers to pay month-to-month so they are only paying for these services when they are really needed.
Frequently Asked Questions
How does a medical alert service work?
Protection 1 medical alert systems work by providing customers with a device that can access a communication center to get help in an emergency situation.
Where does Protection 1 offer services?
Customers all across the country can take advantage of the services offered by Protection 1.
Is there any staff that is medically trained with Protection 1?
The staff at Protection 1’s communication center is not medically trained.
Does the device include two-way communication?
The devices used by Protection 1 for medical alerts are capable of two-way communication between the customer and the control center.
Can two or more people be included in the same location?
It is not clear whether more than one person in the same location can be covered by Protection 1 Medical Alert systems.
Does the device need to be plugged into a phone jack?
The specific details of the devices used by Protection 1 are not disclosed, including whether a phone jack is required or not.
The medical alert systems are an option that customers can choose to add to their existing Protection 1 security systems. When a customer adds this option, the contract they have already agreed to is still in effect. The exact details of these security system contracts are not disclosed on the website but must be discussed with a customer service agent during the consultation or purchasing process. The length of these contracts vary from three to five years depending on the exact package the customer chooses.
*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.
There is no mention of a specific warranty for any equipment used in Protection 1 systems. But customers who experience issues with any of their equipment can contact customer service (and speak to a real person). When that happens, the technician will come to the customer’s house to repair the malfunctioning equipment and check the whole system. Protection 1 works to be able to answer service calls within one business day to keep customers protected and secure. The cost for these repair services is not disclosed and can be discussed during the consultation process.
While Protection 1 offers customers specific packages for security systems and discloses all of those details, the company does not disclose the details of the medical alert systems offered. In order for customers to get an exact idea of what they can get through Protection 1, they will have to contact a customer service agent for a consultation. Each customer will have the option to purchase a medical pendant (that can be worn as a wristband or around the neck), which is the device that will be used to contact the monitoring center in an emergency. That monitoring center is available 24/7 to help with any issue that may arise for all Protection 1 customers. All medical alert systems from Protection 1 are capable of two-way communication for quick, efficient help in those crisis situations. When a customer goes through a consultation with Protection 1 they will get a quote with more specific details.