Almost three decades of service in the security system industry has allowed Protection 1 to figure out exactly what customers need and want to feel safe and secure. The company offers a variety of security packages ranging in protection levels that serve customers across the nation. Each customer has access to the monitoring center 24/7 and will speak to an actual person every time they call in for help; whether that be for system service or in an emergency.
- Helpful customer service
- Extended security services
Helpful Customer Service
One of the highlights of the services offered by Protection 1 is the avenues of customer service that customers can take advantage of to get the help they need. When a customer needs help with any of the equipment used in their system (whether it be repairs or replacement), the service technician will come and do the work within one business day of the service call (if at all possible). That kind of quick service will help customers to be covered continually with little down time.
Extended Security Services
For those customers who want more than just medical alert coverage, Protection 1 offers a large variety of services. The security systems help protect customers against burglary and other issues that may arise in a home. Since most customers who are using a medical alert system are elderly, the added protection can be a real added measure to make the customer and their loved ones feel more confident in the living situation.
- Security system purchase required
- Contract required
Security System Purchase Required
While the added options for security systems can be a benefit to customers, not all customers will want to have both types of systems in their homes. Unfortunately, in order for a customer to use Protection 1 medical alert systems they will have to have a security system to add that service to. This can be a major downside for customers who only want a simple medical alert system to protect them since that is not possible. A stipulation as large as this can cause many customers to find a different company in the industry that offers only the services the customer really wants.
Another downside to Protection 1's medical alert system being combined with an existing full security system is the required contract. Depending on the exact security system package a customer chooses, the contract length will vary between three and five years. That is a very long time for customers to have to commit to using these services. This is especially true for the type of customer who usually uses a medical alert system. Many medical alert companies allow customers to pay month-to-month so they are only paying for these services when they are really needed.
The Bottom Line
The medical alert systems that are offered by Protection 1 are perfect for those customers who also want a full security system to protect their home as well as themselves. Since every medical alert system has to be a part of a larger, overall system customers can get full coverage and be protected from many angles. These medical alert systems are perfect for exsisting Protection 1 customers. This is especially true because of the long contract length that is required for every customer. A customer must really commit to these services or be prepared to pay a fee to end services. That long of a commitment can be a downfall for many customers because not all medical alert customers will need this type of protection for an extended period of time. The Protection 1 medical alert systems will work best for those customers who are looking to protect a whole household and not just individuals in medical crisis.
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