Prime Medical Alert was founded in 2005 with the intent of providing medical alert solutions to seniors and others with medical conditions that had the potential of leaving people in vulnerable situations if they were left alone. The company makes devices that allow users to contact help when they are unable to get to the phone and call 911.

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With headquarters in Phoenix, Arizona, Prime Medical Alert is an attractive option if you want multiple choices for your medical alert needs. Similarly, if you are on a tight budget, the devices can be yours at a modest monthly price without upfront costs or hidden fees. Prime Medical Alert does not have a feature where you can program in the numbers of family members and loved ones, so if this is an important thing for you, or your loved one, you should continue looking for other options.

The Good

  • Customized to your needs and liking
  • Favorable pricing
  • Versatile

Customized to Your Needs and Liking

Prime Medical Alert is not a one-trick pony; the company does not limit its offerings to one product that you’ll be stuck with. Rather, there are a number of options to choose from, depending on what you or your loved one needs or is comfortable with. You can select from four different products, all of which have their own unique, helpful features. Each helps users have protection and peace of mind in case of a mishap or emergency.

Favorable Pricing

Many medical alert device providers don’t even divulge how much their products cost. But Prime Medical Alert discloses this information, and the pricing is attractive to just about any budget. To purchase a device, you won’t need to come up with anything up-front. Plus, monthly prices start at as little as $24.95 a month. If you decide to keep the device for a year or more, you can pay for the device for 12 months at a time, which adds up to a better value than the month-to-month cost.


One popular product is the fall detection device, which will automatically alert an emergency operator in the event of a fall. The devices can also be worn as a pendant and can be taken into the shower or bath.

The Bad

  • Small footprint
  • Little company info

Small Footprint

The company has a relatively small customer base and does business mainly in the Phoenix, Arizona, area. This means if you live outside this region, you might have a difficult time getting service.

Little Company Info

While the products are great, and there is plenty of information about the devices on the company’s website, the same can’t be said for Prime Medical Alert itself. There is little to read about the company: how it began, what its mission is, who its leaders are and other essential information people like to know in order to make an informed decision.

The Bottom Line

The few minor negative issues aside, Prime Medical Alert is one of the top medical alert companies you’ll find. The products are excellent and effective in providing the help and assurance users and their loved ones are seeking. The company has clearly taken great care in knowing what its clients need and in addressing those items.In your search for a provider of medical alert devices and services, you can’t go wrong with Prime Medical Alert. Customer service is excellent and staff members are well trained to respond to concerns and problems.

The only types of customers that might be wary of using Prime Medical Alert would be those who prefer a more established company, as well as those who reside outside of the company’s headquarter area. Have confidence that if you choose Prime Medical Alert, you or your loved one will be in secure, trusted hands. Take comfort knowing that you or your senior family member can continue to live independently.

More Information

Contract Details

One of the attractive features of Prime Medical Alert is that users are not required to sign a contract. You can use the product for as little or as long as you see fit. This gives you the freedom and flexibility you’re looking for.

Full Refund Available

If at any time you are not satisfied with the results you’re getting with your Prime Medical Alert products, you may return it for a full refund, no questions asked.


“In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.”

Warranty Details

Prime Medical Alert doesn’t state anywhere on its website anything about the warranty. If you are concerned about this or have questions, you should contact customer services and seek information from a sales agent.


Prime Medical Alert is accredited by the Better Business Bureau and has a spotless A+ grade. In addition, there are no customer complaints in the last three years, and customers view the company very favorably.


Prime Medical Alert has certifications from and affiliations with nine major organizations. Some of these include ASIS International and the Electronic Security Association.


Package Details

There are four different products to choose from if you decide to go with Prime Medical Alert for your medical alert needs. Each has different functions and meets the needs of various customers and users.

  • Linear PERS: Has a bracelet and necklace attachment and has support from 24/7 monitoring
  • NextAlert: Allows the users to speak directly to an operator through a wearable device; excellent to have while you’re out and about; does not require a phone line.
  • NextAlert II: With the bush of a button, you can alert an operator of a slip or a fall.
  • LifeSentry: Allows the user to talk and listen to a responder 24/7.

Frequently Asked Questions

How does a medical alert service work?

Prime Medical Alert devices work similarly to other medical alert devices available on the market. A wearable pendant or mounted device allows the users to press a button in a time of need and relay pertinent information to an operator in a call center. The operator can then communicate back to the user, and the two will determine what help is needed. There is also a fall detector that will alert help in case of a fall or slip. This comes in handy when the person is not able to get to a phone or otherwise call for help.

Where does Prime Medical Alert offer services?

Prime Medical Alert offers services in its headquarters of Phoenix, Arizona, and surrounding areas.

Are there any staff members who are medically trained with Prime Medical Alert?

Yes, the responders are trained to answers calls for help, assess the situation and dispatch appropriate assistance to render aid for various emergencies.

Does the device include two-way communication?

Yes, the Prime Medical Alert devices allow the user and the operator to talk back and forth and communicate relevant information so that the right help can be sent in a timely manner.

Can two or more people be included at the same location?

Yes, multiple people in the same area can wear and use the pendants and devices within the same area, provided the area is within a space of 5,000 square feet.

Does the device need to be plugged into a phone jack?

No, the product is worn around the neck as a pendant or as a bracelet.

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