Psychologist and gerontologist. Andrew S. Dibner founded Lifeline Systems in 1974 to give elderly persons a viable solution to getting emergency medical help while living alone. The company initially sold its services to commercial entities, such as hospitals and other healthcare facilities, eventually transitioning to selling directly to consumers. Lifeline Systems became Philips Lifeline in 2006 when it was acquired by the Philips company, adding its products to their home care line. Today, Philips Lifeline remains the top medical alert service in the United States, having served over 7 million customers.

The Good

  • Price
  • Long-wearing battery
  • Waterproof devices
  • Customer service
  • Monitoring
  • Optional installation assistance
  • Medical dispensing service
  • Voice extension console
  • Lockbox

The major highlight of Philips Lifeline’s medical alert system is its Fall Detection feature. This feature picks up greater than 95% of falls. Customers have a choice of several safety alarm products, consisting of:

  • HomeSafe Standard with AutoAlert Help Button (for in and around the home)
  • HomeSafe AutoAlert (for in and around the home)
  • GoSafe Mobile Alert System (for on-the-go protection away from hone)
  • Response App (for Smartphone users)

All systems come with a Help Button Pendant, a Communicator Unit and 24/7 access to a U.S.-based Response Center.

Phillips Lifeline offers the following benefits to its members:


Depending on the product subscription selected, Philips Lifeline charges anywhere from $13.95-$54.95 per month for round-the-clock monitoring and emergency dispatch services.

Long-wearing battery

Lifeline automatically replaces batteries when needed. Backup batteries have a life of 30 hours.

Waterproof devices

Works in bath or shower where falls are common.

Customer Service

The company’s medical monitoring center can accommodate more than 200 languages.


Customer service associates are available to you 24 hours a day, 7 days a week 365 days a year to handle emergencies or just answer questions.

Optional Installation Assistance

Upon request, Lifeline can send a skilled technician to your home to ensure that everything is installed properly and that the system is securely connected to the monitoring center.

Medication Dispensing Service

Includes a dispenser button for the medication and an audio reminder when it’s time to take each dose.

Voice Extension Console

Increases the two-way speakerphone voice communication to a larger area., allowing you to place the voice extension console in a different area of your home from the main console.


In the case of an accident, minor or major, Lifeline can give the combination of the lockbox to whomever customers designate to enter their home to assist them, whether that’s family, neighbors or emergency services.

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The Bad

  • Range/distance limitations
  • System installation caveat
  • Limited product information

Their base price is average in comparison to the rest of the industry, but the add-ons for addition equipment/buttons can add up. One additional button may cost you $10 a month in addition to your regular bill. There have been some complaints about the system and equipment not responding to alerts during emergencies, however, we cannot substantiate this with customers.

Consumers need to be aware of the following:

Range/Distance Limitations

The HomeSafe Unit only covers up to 500 ft, which compared to other companies in its niche who offer up to 1300 ft., is pretty small. The company also warns (in small print) that the range in and around your home must be tested. GoSafe mobile alert system is covered anywhere with AT&T service, but the range varies depending on cell tower coverage in that particular area.

System Installation Caveat

The optional installation help does cost a one-time fee. You can also have the equipment mailed to you so you can set it up yourself for no additional cost.

There is also an additional one-time fee for the voice extension console and the lockbox service.

Limited Product Information

Philips Lifeline does present adequate product information on their website, but some information is lacking transparency, such as warranty information, additional fees for things like activation and equipment fees, and backup battery life.

The Bottom Line

Philips Lifeline is a brand that most people recognize and the quality of their equipment is part of the reason why. They have a trusted reputation for building quality medical alert systems that include the best technologies and design all in one. This company uses AT&T networks to connect to Mobile or GPS Systems. Philips Lifeline subscribers can enjoy more confidence even while they’re away from home.

More Information

Philips Lifeline Equipment

Fall Detection – Detects 95% of all Falls
AutoAlert System – System Automatically Detects Falls. Includes Communicator & Fall Detecting Pendant

Base Station Communicator

  • Enables Emergency Response Communications
  • 300 ft Range
  • Up to 30 Hours Battery Backup
  • Automatic Self-Testing
  • Remote Call Answering
  • Sensitive Speakers

Slimline Help Button

  • Wearable Wristband or Pendant
  • Water Resistant
  • 300 ft. Range
  • 4-5 Year Battery Life
  • 20 – 30 Second Response

Package Details

The customers who use emergency alert systems have a variety of needs, which is why Phillips Lifeline offers many different service packages. These packages are all designed to give customers more peace of mind as they try to live a more independent life. The specific details of these packages include the following:

Home Safe:

  • $29.95/month
  • In-home network
  • Landline required
  • 24/7 monitoring

Home Safe with Auto Alert:

  • $44.95/month
  • In-home network
  • Wireless network used
  • 24/7 monitoring

Go Safe:

  • $54.95/month
  • In-home network and on-the-go coverage
  • GPS locating software
  • Communication from anywhere
  • 24/7 monitoring

This variety of packages allows customers to choose the option that will work best for their specific situation. Each package has the same basic type of service with just a few differences which mostly come with the exact equipment used with each package.


Featured Details


Depending on what the customer wants, the cost may vary, but typically, the standard service starts at $29.95 per month. Lifeline AutoAlert is more, costing $44.95 per month. The Lifeline app for Android phones and iOS is $13.95 per month. Also, additional alert buttons will cost $10/month each.


Customers do not have to pay for repairs or replacements.

A part of the monitoring system is connected with the help button’s battery. When the battery is getting low, a new one will be sent to the customer for replacing. Any other malfunction or damage may have to be covered by the customer but will have to be discussed before service begins.


Phillips Lifeline advertises a variety of affiliations on their website to show customers which organizations they belong to. These affiliations include Medical Alert Foundation, Consumer affairs, and VNAA. When a company is accredited by a major organization that shows customers how the services compare to others across the industry.

Activation Fees

Special deals for TBC customers: you pay ZERO in activation fees.

Mobile Alerts

There is no mobile alert, though customers do not need a landline to use their device. The standard service works through a cellular network. However, company representatives say that a mobile device is forthcoming shortly.

Device Range

The device range from the button to base unit is about 800 feet.


Each customer who uses Philips Lifeline emergency alert systems will be billed monthly for the services they use. This means that customers do not have to agree to a long-term commitment of service and are not locked into paying for the service after it is no longer needed. The specific details of the cancellation process are not available and it is unclear how customers are to go about it or if there are any associated penalties.

It is clear that every customer will have to agree to the Terms of Use before receiving service. This document highlights the responsibilities of both the company and the customer in order for a functioning relationship. Customers must agree to follow certain guidelines in their use of the products, like not using information provided by Philips without permission due to copyright laws.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe they should be aware of. Please refer to the company’s term of service or contract document to see the full details.

Time in Business

Lifeline Systems was found in 1974. It was acquired by Philips in 2006, and its name was changed to Philips Lifeline.

Company Contact Information

111 Lawrence Street
Framingham, MA 01702

Phone: 1 (866) 690-4340

Email: [email protected]

Location of Certified Monitoring Centers

Philips Lifeline’s response is company-owned and based in the U.S.
*Philips Lifeline Medical Alert System Equipment is FDA Registered & Regulated.

Are there any inaccuracies in this review? We take our accuracy very seriously and would love your feedback. Give feedback here.

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24 Philips Lifeline Reviews

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  1. User Score


    May 7th, 2017

    I upgraded my service to the GPS option. I’ve fallen several times and it called me no matter where I was. I live in IL and was in Phoenix by myself staying in a hotel. I fell on the ceramic floor in the bathroom. I was able to get up and knew I didn’t have any injuries so I didn’t push the call button. In a matter of a few minutes I heard a voice clearly say my name and then said “Doris, you fell didn’t you.” Yes I did. I was shocked with the speed in which they called me. I was in Phoenix with my home base in IL and the person calling me was in Boston. That is the service I hoped for and they delivered. I would not be without my GPS system. I can’t say enough about Phillips Lifeline.

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  2. User Score


    April 13th, 2017 Charlotte, NC

    My family used this for our father and it was an awesome product. Dad fell a number of times and within a few seconds Phillips Lifeline was calling his house. They also notified me or my sister. There was never any issue of range and even worked in Dad’s back yard. This product worked so well that my husband and I got the same system for his mother in Connecticut. The pendent or wristband is fully waterproof so it can be worn in the shower and never has to come off. When my dad finally had to go into assisted living, Phillips made it easy to return the equipment and stopped the billing immediately.

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  3. User Score


    March 21st, 2017 Tampa, FL

    When deciding on an alert system, I spoke with a representative of LifeLine and thought they had what I needed for my 91-year old mother. However, when I received the system, the agreement stated I needed a land line. I explained I needed a mobile system since she stays at my sisters part of the time. I was told I could send it back if it was not what I needed, which I did. When Life Line called, I explained why I sent it back and was told I would have to pay $50 (I was told there was no cancellation fee). Luckily I paid no money up front. The person on the phone became very angry wanting to know why I didn’t call the before I sent it back. Because the unit did not meet my needs, when I clearly explained the situation, I didn’t feel I needed to contact them. This was one of the rudest people I have every talked to and he insisted they would bill me any way. Send the invoice and then when it is not paid go ahead and turn it over to a credit agency to collect from my 91-year old mother. I would never do business with a company who harasses you because you declined their service. I actually had to hang up on him. I’ve been in customer service a long time and you never speak that way to a customer – right or wrong.

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  4. User Score


    January 15th, 2017 Olympia, WA

    I like my Lifeline. It seems to be great but I have nothing to compare it with as it is the only one I have had.

    I think the piece that goes around my neck is not the most attractive thing and beings it is material will get dirty faster than other material although it does not hurt my neck.

    The only complaint I have is that when I tried the device to see if it worked well while down town, it seemed to take quite awhile before the receiver talked to me. I understand they call the home device first before the device I am wearing. Seems like a long time but perhaps waiting seems longer than it really is.

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  5. User Score


    January 6th, 2017 Hingham, MA

    Terrible!!!!! Be prepared to be on hold for a minimum of 15 minutes when you are notified regarding an emergency regarding a loved one. There is no way to find out what is happening. There is only one person answering the phone, Katie. I drove all the way to my mothers’ house before I could get through to the service to find out that she was ok and reported that to them once I got through. I recommended that they cancel emergency services. However, as I found out from the neighbor, services had already gone there and had left. No one informed me of that when I was on the phone with them. It was unclear whether they even knew. There was not a call back to me to indicate what had transpired. When I called back I was put on hold for over 1 hour by a supervisor called Jamal, and was not allowed to speak to the person I originally communicated with (Crystal). I was told that the number I was given to call back was not the emergency number, but they would not give me an emergency number. When I pressed, I was given a number which apparently was the customer service number that is only available during business hours Mon-Fri. This incident occurred late on Fri night. Terrible response!!!

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    20 2

  6. User Score


    January 5th, 2017 Sullivan, WI

    I have two major occurrences when lifeline did not respond when needed. There were excuses each time ,”technical” issues and address mix-up etc. One time I had to be transported to a hospital so it was a true emergency (September 2016). For me the service is unacceptable, I have subscribed for about 16 months, but will be canceling.

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  7. User Score


    December 14th, 2016 Dover, TN

    After checking the other ‘top’ three, I don’t understand why this one isn’t listed as the top #1. There is no advantage to the other three over Philips Lifeline. This is my mothers and she’s 94. Already has had five (5) excellent immediate responses. I can see no value in the scores when compared to actual situations. I’d rate it at 10 and that is rated on actual responses not hypothetical situations.

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    19 1

  8. User Score


    November 13th, 2016

    This product is pricey but you get what you pay for. I am a retired design engineer & this company has taken care of EVERY little detail from the point of view of manufacture, repair, replacement, call service & customer needs. I have had this for 8 years now.

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  9. User Score


    November 9th, 2016

    Button is a little sensitive. Cost is a little high.

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  10. User Score


    October 6th, 2016 Watsonville, CA

    They took 2 payments in one month – last July. Not able to contact their billing dept at all. There is no number and the customer reps cannot connect to it. I have called several times to leave a message and they do not return the call. I recently switched to auto payments and now the account is 2 months behind. But like I said there is no way to communicate with billing and the customer reps have no info to give. I am thinking about changing companies

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  11. User Score


    July 11th, 2016 Oak Ridge, TN

    the people i have talk to eather by phone or i hit my button by mistake was always freindley nice and understanting and i want to say thank you

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  12. User Score


    September 28th, 2015 Reno, NV

    I was travelling from Las Vegas to St George, UT and received a call from my son-in-law that the Paramedics and police were outside the St Geo home. I thought I must have pushed the pendent by mistake, but the puzzling thing was that no one ever responded to me. I was wearing the pendent and it was fully charged. My daughter in Reno, NV also called me. The pendant was supposed to know where I was and obviously failed.
    At 8:10 pm I pushed the pendent as I was driving and never received a response. I pushed the button several time over the next hour and each time I got a voice message that the call was in process to hold.
    I never got an answer. Later when I entered the Virgin River Gorge and I pushed the button, I was told there was no service. I understand that as the is no AT&T serve in the Gorge (only Verizon and Sprint).
    I called the next day and was told that I needed to carry the Base Unit with me when I traveled away from home for more than a day. Can’t imagine what use it would be while I’m driving.
    I feel that I should be refunded for the purchase price of the pendent and at least the last month of service. When I cancelled my service I was told that I you would not refund the cost of the pendent because the 30 days had expired. I feel that this refund is due me since while the system did not malfunction within that period, it obviously did MALFUNCTION.
    It is very fortunate that I was not suffering a heart attack and rely on your service. I WOULD BE DEAD.

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  13. User Score


    January 27th, 2015 Dallas, TX

    I have been blessed to have a Lifeline since the early 80’s. Always great service. It is the choice of state Medicaid programs and so many agency providers, for good reason.

    While I’m comforted that help is not far away, I’m also comforted by Lifeline’s measured response. If I knew that I had a button to call 911, but I would land in the hospital as a result, I would probably never press that button!

    I feel so much better that when I press my Lifeline button, we can discuss my need. Better that my neighbor comes over, opens the door with her key, helps me up, gets my medication or whatever I need, stays with me until the issue is solved, and we’re done.

    Ambulance, fire depot and hospital when necessary, family, friend or neighbor otherwise. Better use of city services, better for me. That makes the Lifeline choice easy.

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  14. User Score


    January 27th, 2015 Bloomingdale, NJ

    My mother was on lifeline for years. In July of 2013 I left her alone for an hour to take my sister to the bus station and stop at the store.
    When I returned my mother was gone and a note was left on the door that the local ambulance squad had taken her to the hospital. hospital.
    When I walked in I was shocked to find the carpet satuated with blood.
    Apparently she had gotten up right after I left, fell and struck her had head on a brass planter and. She was unconscious for some time and then woke up and called the ambulance company herself, even though her lifeline pendant was on. It never registered her fall.
    Unfortunately, because I was not with her when she arrived at the hospital, a CAT scan was done with dye and her kidneys shut down due to the dye.
    She fitted, at home, for weeks later with her five daughters with her .I will never forgive myself for leaving her that day.
    My ·Question is, when did the new feature start and why can they not have the patients medical issues somehow connected with the device? It would have made the difference between life and deat. Her kidneys could not tolerate the dye and she had required dialysis twice before. Unfortunately this time her kidneys could not recover.and the doctors never accessed her hospital records. Had the done so, she would still be here.
    I’m considering Lifeline for myself, I have MS and fall frequently. I also have other medical issues.
    I w would feel better off I knew whatever hospital I was taken to could see access my records via a database accessed through Lifeline.

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  15. User Score


    November 4th, 2014

    Before my husband’s grandmother passed away, she was a lifeline subscriber. Knowing she wore the lifeline pendant made her family members feel better and more confident when she was alone. It was very helpful when she fell in the bathroom and was unable to move. The help button late assisted her when she had a moderate stroke. Thank you, Lifeline, for providing a necessary service to our aging population.

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  16. User Score


    October 22nd, 2014 Turlock, CA

    My father’s health declined rapidly. He still wanted to live alone. As a full-time working mom of 2 small children I can’t always check up on him daily. He recently fell and went a full day before we realized anything was wrong. I ordered him a Philips Lifeline AutoAlert to ensure this doesn’t happen again. Having the added peace of mind makes it easier for me to have him love alone. He is able to keep his independence in a safe manner.

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  17. User Score


    September 23rd, 2014 Framingham, MA

    We use Lifeline for my father-in-law for the past 5 years. It’s been great as he is 92 and is very independent. Luckily we haven’t had any incidents but my husbands great Aunt has the AutoAlert button and it saved her life. She fell in the basement of her home and it detected her fall and got her the help she needed. Great service!

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  18. User Score


    September 22nd, 2014 Estero, FL

    We used the lifeline alert for my mother in law for about a year at 3 different times. (stayed with us for periods of time). The people at the call center were very helpful in transferring service to our location and in helping to get it set up. The hardware was very user friendly. The response time was always prompt when we needed help (non-emergency basis on our part). I would recommend this product.

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  19. User Score


    September 22nd, 2014 Celina, OH

    While visiting in FL at the location grand-mother was living, grand-mother used the system to alert of an emergency (she suffered a stroke and was transported to the hospital). The response was fast – the household was still asleep and only realized the emergency when the EMT appeared at the door.

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  20. User Score


    September 22nd, 2014 Brunswick, ME

    This device is for my mother and she actually used your services about a year ago for an event where she broke her ankle and hit her head. The response was very prompt and satisfactorily handled. Great device and service.

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