The safety of its customers is North Shore LIJ’s top priority, which is why the company puts so many resources into providing excellent service to every customer. All of the features offered by North Shore have been evaluated by several organizations and compared to industry standards. These evaluations have led the company to have several accreditations and awards. Customers can trust that when they are being protected by North Shore LIJ, they are going to be fully covered and always protected.

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The Good

  • No contracts required
  • Two-way communication

No Contracts Required

For a lot of the companies across the medical alert system industry, the terms of the contracts they require are not perfectly clear until the customer is well in to the buying-process. This is definitely not the case for North Shore LIJ. Customers of this company will never have to sign any contracts in order to receive service or coverage. Each plan is on a monthly basis where customers are free to cancel any time the coverage becomes unnecessary, which is a huge benefit for customers who do not know how long they or their loved one will need medical assistance.

Two-Way Communication

While the customer is still covered by North Shore LIJ, they will have the very best service from the operator they speak to. If a customer experiences an emergency and feels the need to push their alert button, they can be confident that the person on the other end will be able to help them in any situation. Each staff member is fully trained to help with medical emergencies. This means that the operator can talk the customer through actions that could delay or prevent serious harm while the proper authorities are on their way. The extra training really helps these operators to give another level of protection to the customers.

The Bad

  • Unclear Warranty

Unclear Warranty

Each medical alert package comes with a lifetime warranty to cover any issues that may come up. All of the equipment that is issued and used by North Shore LIJ is designed to be long-lasting and work through a variety of situations. But occasionally, issues do come up and the equipment may need to be serviced. The warranty covers all parts, labor, and service that may be required to fix the problem. This is a great benefit to customers so they can feel secure in their protection.

The downside to this warranty is that the customer will be required to send in the faulty equipment into the company to be repaired. It is unclear whether the customer will be sent a replacement immediately or not but this process could be lengthy and leave a customer uncovered for that period of time. These devices and systems are often very important (life-saving even) to the customers who use them, so any down time can be very negative.

The Bottom Line

In an industry as large as the medical alert system industry is, it can be easy for customers to be confused with all of the options available. The protection options that a customer can get from North Shore LIJ are very similar to many other companies. The technology and equipment used is all comparable and doesn’t stand out. But the service that a customer will receive is different in many ways and does help North Shore LIJ to be a great option for customers.

The operators who will be assisting customers in an emergency situation are extensively trained. This training teaches the operators to talk a customer through the emergency that is occurring to prevent further issues. Often this staff member is the most important person the customer will deal with from the company, so that training is vital for the customer. North Shore LIJ is a great choice for those customers who want to be extra cautious in their protection with added features.

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