The safety of its customers is North Shore LIJ’s top priority, which is why the company puts so many resources into providing excellent service to every customer. All of the features offered by North Shore have been evaluated by several organizations and compared to industry standards. These evaluations have led the company to have several accreditations and awards. Customers can trust that when they are being protected by North Shore LIJ, they are going to be fully covered and always protected.

Rank Chart
Price
Consumer Rating
Our Score
#1
$29.95-$49.95
8.5
8.7
#2
$37.95-$41.95
9.4
8.3
#3
$27.45-$36.62
8.7
8.0
#64
Oncall-North-Shore
$29.95
--
3.9

The Good

  • No contracts required
  • Two-way communication

No Contracts Required

For a lot of the companies across the medical alert system industry, the terms of the contracts they require are not perfectly clear until the customer is well in to the buying-process. This is definitely not the case for North Shore LIJ. Customers of this company will never have to sign any contracts in order to receive service or coverage. Each plan is on a monthly basis where customers are free to cancel any time the coverage becomes unnecessary, which is a huge benefit for customers who do not know how long they or their loved one will need medical assistance.

Two-Way Communication

While the customer is still covered by North Shore LIJ, they will have the very best service from the operator they speak to. If a customer experiences an emergency and feels the need to push their alert button, they can be confident that the person on the other end will be able to help them in any situation. Each staff member is fully trained to help with medical emergencies. This means that the operator can talk the customer through actions that could delay or prevent serious harm while the proper authorities are on their way. The extra training really helps these operators to give another level of protection to the customers.

The Bad

  • Unclear Warranty

Unclear Warranty

Each medical alert package comes with a lifetime warranty to cover any issues that may come up. All of the equipment that is issued and used by North Shore LIJ is designed to be long-lasting and work through a variety of situations. But occasionally, issues do come up and the equipment may need to be serviced. The warranty covers all parts, labor, and service that may be required to fix the problem. This is a great benefit to customers so they can feel secure in their protection.

The downside to this warranty is that the customer will be required to send in the faulty equipment into the company to be repaired. It is unclear whether the customer will be sent a replacement immediately or not but this process could be lengthy and leave a customer uncovered for that period of time. These devices and systems are often very important (life-saving even) to the customers who use them, so any down time can be very negative.

The Bottom Line

In an industry as large as the medical alert system industry is, it can be easy for customers to be confused with all of the options available. The protection options that a customer can get from North Shore LIJ are very similar to many other companies. The technology and equipment used is all comparable and doesn’t stand out. But the service that a customer will receive is different in many ways and does help North Shore LIJ to be a great option for customers.

The operators who will be assisting customers in an emergency situation are extensively trained. This training teaches the operators to talk a customer through the emergency that is occurring to prevent further issues. Often this staff member is the most important person the customer will deal with from the company, so that training is vital for the customer. North Shore LIJ is a great choice for those customers who want to be extra cautious in their protection with added features.

Frequently Asked Questions

How does a medical alert service work?

When a customer experiences any kind of emergency, they can push the button located on their pendant which will automatically connect them with the monitoring center. This center will then connect the customer with the proper authorities.

Where does North Shore LIJ offer services?

The medical alert systems offered by North Shore LIJ can be used across the entire country.

Is there any staff that is medically trained with North Shore LIJ?

The North Shore LIJ staff who answer customer emergency calls are trained in medical emergencies and have been accredited by UL.

Does the device include two-way communication?

Each device used by North Shore LIJ can be equipped with two –way communication to help keep the customer protected during an emergency.

Can two or more people be included in the same location?

Two or more people can be covered in the same location by North Shore LIJ with no additional monitoring fee.

Does the device need to be plugged into a phone jack?

The devices used by North Shore LIJ do not need to be plugged into a phone jack because the whole system is wireless and uses a cellular network.

More Information

Contract Details

The medical alert systems that are offered by North Shore do not require any contracts before customers can receive coverage. The plans are paid for by the customers on a month-to-month basis and can be canceled at any time. When a customer decides to cancel, they must return the equipment and will be billed until that equipment is received. This type of payment plan is intentional based on the type of customer that uses these services and the unique situations that bring a customer to needing this type of protection. Customers can choose to pay for their medical alert system monthly, quarterly, or annually. If a customer chooses to pay quarterly or annually and then needs to cancel before that time period is up, the cost for those unused time periods will be refunded fully.

*In no way does this summation strive to compensate for reading the actual terms of service or contract provided by this company. We are providing this information to allow consumers to see the points of the contract that we believe you should be aware of. Please refer to the company’s terms of service or contract document to see the full details.

Warranty Details

Each North Shore LIJ medical alert system comes with a lifetime warranty on all equipment. This warranty covers parts, labor and service for any needs that may arise at no additional cost to the customer. Most defaults in devices are covered by this warranty, but some specific problems are not covered. These specifics can be found in the full agreement. When a customer notices a defect in their device, they can return the device to North Shore LIJ for repair or replacement. The repaired or new device will then be sent back to the customer for continued coverage and protection.

Accreditations

When a company is accredited by trusted organizations, it can help customers to decide to use those specific services and feel confidently covered. North Shore LIJ is accredited by several major organizations for having upstanding service and standards. Some of these include AARP, MAMA, CSAA, Underwriters Laboratories, and National Academy of Emergency Medical Dispatch.

Package Details

Customers have three package options to choose from when finding a medical alert system to protect them in their homes. These packages are all monitored by a UL-certified communication center 24/7. When a customer presses their emergency button they will be connected to a medically trained professional who can help them through the emergency or contact the correct authorities to resolve the problem. These service packages include the following details:

Home

  • $29.95/month
  • Landline required
  • Waterproof pendant or wristband
  • Maximum range
  • Two-way communication

Cellular

  • $34.95/month
  • No landline required
  • Waterproof pendant or wristband
  • Maximum range
  • Two-way communication
  • Cellular network used
  • Home + Mobile GPS
  • $41.95/month
  • No landline required
  • Waterproof pendant or wristband
  • Maximum range
  • Two-way communication
  • Mobile GPS

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