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MobileHelp

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9.5

Overall Score

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Tim Edwards Atlanta, GA

The watches are handy and easy to use. So far, we have not had a reason to use the service. But, my parents take heart knowing they have easy access to help in an emergency.

2 months ago

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Sandra Bessemer, AL

The times that I have had to use my alert button the paramedics came very quickly. Since I live alone it is very nice that all on my call list is notified when I fall.

2 months ago

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Marianne Mount Laurel, NJ

The employees are very kind and patient with answering all your questions. No hard sales pitch. Instead they want to understand what will be most helpful to your loved one.

2 months ago

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Sheila Reston, VA

I have had 8 or 9 false alarms with no apparent cause. It’s the fall detect feature that’s causing the problem. I’ve shortened the lanyard and now know I can press for 5 seconds to turn it off but the lanyard notification is barely audible (my hearing is good).

2 months ago

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Reply from MobileHelp

Hi Sheila, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 19th, 2024

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Carl Kennebunk, ME

I’ve had my mobile alert just over a month with fall detection. I haven’t had to use it so far. I really would prefer a wrist watch type as the pendant I have is cumbersome, which is why I gave it 4 instead of 5 stars. As far as signing up my sales person, was courteous and helpful.

3 months ago

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Helen

Great response time even when false alarm.

20 hours ago

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amy willard

Wish the battery did not have to be charged daily. Otherwise its great.

21 hours ago

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star star star star star

Carol

I like the idea that it goes with me wherever I go.

1 day ago

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star star star star star

Shirley

We like the ease of use and speed of response.

2 days ago

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star star star star star

Darren

Very user friendly. Works great for my dad.

6 days ago

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Alicia Biggs

Easy, safe and reliable. Very friendly and helpful

1 week ago

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Lucille

Customer service fine and so is the equipment…easy to use

1 week ago

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Michele Spink

Inexpensive and solid equipment good value

1 week ago

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Nancy Miami, FL

Purchased for my Mother-in-law who is 95. Her sons said she wouldn’t wear it but she does and feels so much more secure and safe. She really likes the button in the shower. She thinks the sign for the door reminding her to take the unit with is a good idea too. Thankfully she hasn’t had to use it and hopefully never will need to. The peace of mind for all us is so important since she still lives alone. We do wish the bracelet had fall detection as she simply wouldn’t wear the necklace that does. Thank you

4 months ago

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Michael Medford, MA

The last time it was used the emergency responders were not given the lockbox number to gain access to the front door and ended up breaking the back door to gain access. The code is 1987. It was a lockbox that my nephew had - in other words not supplied by you. I called and gave the number to the person I talked to at mobile help before the responders broke down the door. Do you not supply numbers that you are not getting paid for? If not why was the number not given to the responders? This happened a while ago. She has not fallen lately so I don’t know the date but it was the last time she needed help sent.

4 months ago

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Reply from MobileHelp

Hi Michael, We received your review, and we are sorry to hear about this incident. We would like to have our Technical Support team give you a call for further assistance resolving any issues. What would be the best number for us to reach you on? At MobileHelp, your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Arlene Wolf Ann Arbor, MI

I am pleased with my Mobile Alert system. I have accidentally pressed the button on 3 different occasions, but have easily cancelled the false alarm. Have not had the device long enough to give an opinion on promptness of emergency calls or Mobile Alert service calls

4 months ago

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Janice Phoenix, AZ

Your customer service is excellent very attentive, very detailed, explanations and instructions. What I don't like is your equipment. I have the fall detect device and it goes off at the strangest times, ......when I'm lying on my back asleep it will scream " fall detected", standing in line at the grocery store, screams "fall detected", yet when I bang the pendant into something by bending over it does NOT say a thing. Very strange. It does not give me a lot of confidence in its ability to detect an actual fall. It's been replaced once and the second one does the same thing. Goes off at the strangest times. Not exactly happy.

4 months ago

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Reply from MobileHelp

Hi Janice, We received your review and we apologize for the issues you are experiencing with false alarms. Our Technical Support team will be happy to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 4th, 2023

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Pamela Cannon Falls, MN

We are so happy with MobileHelp! It's given Mom the peace of mind that is so valuable to someone who lives alone. It's given our family peace of mind knowing that she will have help asap, if she ever needs it, 24/7. What a valuable product and service!

5 months ago

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Alice

Mobile help has been excellent for my mother. They are very patient and explaining to her how to use it. It has helped her when she needed it. She press the button and they responded and got her the EMTs. She asked that it be brought to her in rehab!! I would like to see an improvement in the length of time the battery stays charged.

5 months ago

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Brenda Drummond Columbus, OH

MobileHelp is great about notifying me when my cousin has set off her alert necklace or the emergency button. They are also good at alerting me that the necklace needs charged. It’s a comfort knowing that she is safer at home than before.

5 months ago

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Debra Lawson Houston, TX

Setting up Mobile Help for my mother was amazingly simple. As I stated to the agent who assisted me in acquiring this service, this is another layer of protection for my mother, who lives with me , but is home alone most weekdays while work. It gives both of us peace of mind.

5 months ago

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mike hopper MO

Unfortunately due to prolonged illness on my part not the family member in need of the device it was intended for i have not yet been able to provide my family member with the device to give sufficient feedback. I will say however the indicator light whether green or red seems to be bright enough for my 60yo combat veteran vision & although my 70+yo elderly cousin who has macular degeneration with mobility as well as weight & other problems hopefully she will be able to see the indicator light as well but it remains to be tested. Additionally i did purposely unplug the pendant from its charger stand & wall outlet to see when or if it would send a notification which it has done successfully albeit in a pretty populated area with sufficient cell towers. My cousin lives in a much smaller area within 45mi of my original text notification area but with ozark terrain & winter weather coming we will see if the notification as much as the charging indicator remains reliable beyond 90-120 day period as experienced with bluestarseniortech equipment which failed multiple times & continues to be a unresolved problem. Ironically bluestar is the one who recommended mobilehelp to myself so i am hopeful & optimistic but still skeptical until i see the results!

5 months ago

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Reply from MobileHelp

Hi Mike, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Oct. 11th, 2023

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Josephine Dallas, GA

My mother is new to Mobile Help and unfortunately a false alarm occurred. Mobile Help’s quick response to my mother and emergency contacts gives us security knowing how quickly they will respond if an actual emergency occurs in the future. Thank you Mobile Help!

5 months ago

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Judith Omaha, NE

So far so good. No emergencies so far. Have to be careful bending down as the device tends to knock against things like kitchen cabinets and set the alarm off. I have now figured out how to cancel - yeah! Your operators have been very patient with me. Loved Albert's advice and manner when he sold the device to me.

5 months ago

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Arlene

No hard sales pitch, just clear info on product, and price explained patiently and answered all my questions.

17 hours ago

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Jeffrey Saint Augustine, FL

WHEN MY HUSBAND FELL AND PUSHED THE BUTTON THEY RESPONDED IMMEDIATELY. WORKED WONDERFUL

2 weeks ago

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Melody Van Horne, IA

Very helpful in getting us set up. You rarely see customer service this good any more.

3 weeks ago

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Tim Davis McLeansboro, IL

I like the feeling of knowing help is at the tips of my loved ones fingers at any moment.

3 weeks ago

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Susan Cortland, NY

Very easy to use. Instant help when needed. Gives me a sense of security in my house.

3 weeks ago

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Gilda

Auto fall detection failed to work 2 times when my Mom fell. Extremely courteous customer service.

3 weeks ago

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Deborah Kingbird Waxhaw, NC

Customer Review Video

3 weeks ago

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Lorann

The service and people are so helpful. I was very impressed. Very easy to use. I feel safe now.

4 weeks ago

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Theresa

I paid for the system up front but I'm able to call customer service at any time. very helpful.

4 weeks ago

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Carmen Hendersonville, NC

Easy to use and charge. Only problem so far are 2 false fall calls - one I just placed the pendant on a pillow and it detected a fall. The other I took it off the charger and hung it around my neck and it went off.

3 weeks ago

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Leonard

I love the ease of set up. Not complicated at all. If you set it off accidentally you have time to disable before the process starts.

2 months ago

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Jill Fox Lake, IL

I feel that it is the best choice for my 86 year old mother in law that lives alone. It makes us feel better in case she falls or has an emergency.

2 months ago

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Thomas Hull Falls Church, VA

Easy and quick to work with. Value. But fall detector continued to false alarm so we returned it. Return and refund were easy

2 months ago

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Cynthia Fedish Binghamton, NY

Such a blessing to us to know dad can get help or be detected if he needs help with the GPS and fall defector features when needed.

2 months ago

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Lawrence Pensacola, FL

All the sales people were very courteous and treated me with respect answering all my questions. I think I got a good deal.

2 months ago

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Connie Kolosey

This product is easy to use and easy set up. The company support was exactly what I needed. Everything happened as needed.

2 months ago

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Jack

Mobile Help definitely works well. Our problem with it is getting adjusted to using it without setting it off when living our daily (or nightly) routines. We seem to accidentally press buttons. We need to find ways not to set it up so that we won't have the EMT's show up at 4 am and our son receives a phone call just because one of us rolls over in bed. We are adjusting and our family feels comfortable knowing that it really does work and we are safe.

2 months ago

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Meg Miller Meridian, ID

My mother (101 yrs young) is having a hard time adjusting to having people showing up in the middle of the night for no reason. Wish I had done this when she was younger and it wouldn’t be so confusing. Thanks to all the kind people that I spoken to at Mobile help.

2 months ago

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Debra Milwaukee, WI

I like the fact that the necklace device it appears to work, and that my husband doesn't mind wearing it; in fact, he's happy to have it. And it allows me (wife) to leave the house without feeling overly worried about him falling.

4 months ago

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Marilyn Ruth Gahan Greenville, SC

My husband fell a couple weeks ago and his mobile help didn’t detect the fall. I was out at the time, so when I returned , he pressed the button and the call went through and the response was quick. Soon after the call was made , he received a message the unit needed to be charged.

4 months ago

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Charity Hasting Eaton, OH

My mom has trouble hearing when the operator comes on and has difficulty with the operator understanding or hearing what she is saying. Squad has been called and canceled a couple of times due to the operator or my mom not communicating correctly. In positive note, very responsive

4 months ago

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Beth

So far so good. We got this for our 87 year old aunt who has issues with balance and has fallen. She’s very independent and this allows her to remain so. We love that the pendant knows if she’s fallen.

4 months ago

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Linda Kaiser

We received our order quickly. All information was covered thoroughly. Very simple to set up. Just hoping it is not needed now but know we will be alerted if there is any need.

5 months ago

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Carol Pleasant Plains, AR

Unit (Mobile) Iis very sensitive. I've had it go off when I hold my great-grad babies and my dogs. I worry so much about it going off when I don't even fall. BUT I know it will work if I truly need it.

5 months ago

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Mary Martinsville, VA

I really liked the simplicity of making the decision to go with this company. The sales person was great and very helpful. I also like the fall detection feature. We have had a little rough start with false fall detection but they are sending a complete new system. No problem at all.

5 months ago

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Cindy Wayland Castle Hayne, NC

My husband fell outside a restaurant. Fortunately, he was not hurt, but I was so impressed that his fall was detected and within 15 seconds a voice came on through his MobilHelp monitor asking if help was needed.

5 months ago