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MobileHelp

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9.5

Overall Score

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Pat Davidson Sherwood, AR

Easy to use. Good variety with watch band and fall pendant.

2 years ago

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Chris Tucson, AZ

They've been very helpful, professional and accessible.

2 years ago

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David Livonia, NY

Everything is good so far but havnt had long enough to know

2 years ago

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Nuncy San Marcos, CA

Voice not loud enough to hear so would send help if i accently pushed button

2 years ago

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Reply from MobileHelp

Hi Nuncy, We received your review and we definitely understand your concern about false alarms. At MobileHelp our number one priority is to get you the emergency help needed, as quickly as possible. To help avoid having local authorities dispatched in case of a false alarm, we do have notifications that can be set up to give the user a chance to cancel the alarm as well. Our Technical Support team will be happy to review the account with you and advise on best practices for cancelling false alarms based on the equipment you have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2021

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Donna S Morehead Amarillo, TX

Easy set up and ease of use for Mom and rest of family

2 years ago

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Patty Alworth Rimersburg, PA

I had a hard time getting in touch with tech resources.

2 years ago

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Dhw9am Hartville, OH

Good customer service system can be slow to connect

2 years ago

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Judy Parsons Salem, OR

Haven't had to use it yet but customer service has always been pretty awesome

2 years ago

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Reply from MobileHelp

Hi Judy, Thank you for your kind remarks. We are happy to hear that you have been staying safe and have not had any emergency alerts. At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure you have received nothing less. Please let us know if there is anything we can do to earn a higher rating from you? And if you have any questions or concerns, please feel free to contact our Customer Service team by dialing 877-827-6207 Option 3.

Jul. 28th, 2021

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Peggy Wilson Knoxville, TN

Volume is low. If button pushed in bath, can't hear responder. hea

2 years ago

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Reply from MobileHelp

Hi Peggy, We received your review and we are sorry to see that you are having some trouble hearing the unit while in the shower. We would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Theresa Ramos Scottsdale, AZ

Never confirmed that lock box code was obtained from Scottsdale Fire Department.

2 years ago

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Reply from MobileHelp

Hi Theresa, We received your review and we are sorry to hear about your concern. We would have the code for any lockbox provided by MobileHelp, as we preset it with the code of your chose before it is shipped. However, if you change the code once it is received, or if a third party lockbox is used in it's place, you would need to notify us of this change to ensure that the emergency profile information is always up to date. We would like to contact you to further assist with your account and make sure all of the information is up to date. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Rebecca Ballard Poteau, OK

Wifi or phone signal is very weak no matter where we put base unit

2 years ago

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Reply from MobileHelp

Hi Rebecca, We received your review and we're sorry to hear about the cellular connection issues you are experiencing. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to further assist you with getting this issue resolved. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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RAYMOND PATTERSON Maumee, OH

initial set up and testing equipment was effortless

2 years ago

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Hilda G. Fabbri Monterey Park, CA

Very helpful in explaining the set up of the equipment

2 years ago

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sara Athens, GA

they came even though i was fine they were there very fast

2 years ago

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GIONG NGUYEN Camden, NJ

Your response was very fast, clear and easy to understand

2 years ago

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Joe Roth North Tonawanda, NY

good service and system is easy to install

2 years ago

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Stephanie Birmingham, AL

Equipment had to be replaced in less than 3 months

2 years ago

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Rebecca Ann Czerwinski Lake Placid, NY

don't know how to use it, the book is overwhelming and no one has called since I put the base in.

2 years ago

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Reply from MobileHelp

Hi Rebecca, We received your review and we would like to apologize for any inconvenience you are experiencing with the equipment. We would like to contact you for further assistance with this. Our records show that our Technical Support team has been unable to reach you over the phone. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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Linda Van Horn Eureka, CA

All products advertised were in the shipment.

2 years ago

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Guillermo Segredo Sarasota, FL

The batteries in the mobile device don't last very long, just a few hours.

2 years ago

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Reply from MobileHelp

Hi Guillermo, We received your review and we would like to apologize for any inconvenience you have experienced with the equipment. We see that you have already spoken to our Technical Support team about this concern and a replacement device was sent to you. Please let us know if you are still experiencing any trouble with the battery life and we would be more than happy to contact you for further assistance. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

May. 26th, 2021

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colleene johnson Georgetown, TX

bother you a little too much otherwise great

2 years ago

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Marcia Billie Dryden, MI

Initial testing was a problem. Seems ok now

2 years ago

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Retha Baker Farmington, MI

Drivers arrive On time and are courteous.

2 years ago

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David F. Woods Longmeadow, MA

A little confusing at first, but good support.

2 years ago

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Richard Vincentown, NJ

Fall detection pendant needs worked on. Too sensitive.

2 years ago

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Ray Utterback Occidental, CA

They provide me with a sense of security.

2 years ago

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Lanette Belt, MT

Easy to use, only one false alarm. Like the to go system.

2 years ago

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Linda Huss Pleasant Hill, MO

They are.very alert and reply to the alarm.

2 years ago

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Darcy K Crest Hill, IL

The device activated when I made a sudden move not a fall

2 years ago

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Mike Long Rancho Santa Margarita, CA

Too heavy to wear around neck. Belt loop holder is good.

2 years ago

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Lavita Brotherson Waldorf, MD

Very professional and very helpful in getting information

2 years ago

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Liz Heath Ithaca, NY

Friendly and above average customer service.

2 years ago

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Lily Wang Redmond, WA

0

2 years ago

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Harry W Odom Smyrna, TN

I had a little difficulty with a Test last week

2 years ago

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Robert South English, IA

they are there when i need them very polite and capable

2 years ago

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Beverly Sellers Fremont, IN

I don't like the band on the wrist. It is hard to fasten

2 years ago

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Gloria Carter Batavia, OH

I can only stay away from the charger 3 HR I am gone longer than that at times

2 years ago

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Reply from MobileHelp

Hi Gloria, We received your review and we would like to apologize for any inconvenience you are experiencing. We would like to contact you for further assistance with this, as you should definitely be getting more battery life from our equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Apr. 2nd, 2021

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Cary Graves Port Angeles, WA

good equipment, good service including tests

2 years ago

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Patricia Libby, MT

0

2 years ago

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GARY KELLEY Amelia, OH

RELABE,COURTEOUS,KNOWLEDGABLE,AFFORDABLE

3 years ago

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Andrew Coamey New York, NY

The devices are easy to set-up and easy to manage.

3 years ago

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Patricia Tamaqua, PA

The equipment works very well around the clock

3 years ago

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Alison Barrera Redwood City, CA

I like it. Fall button goes off too often

3 years ago

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Teresa Wands Gloversville, NY

Button was dead when not charged one night.

3 years ago

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Evelyn Mundt Coeur D Alene, ID

efficiency, nice equipment, good response

3 years ago

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Paula Makawao, HI

Sales and set up agents helpful to first time user.

3 years ago

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Katherine Cox Amelia Court House, VA

Both my parents have fallen and the automatic detection did not work. 0

3 years ago

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Reply from MobileHelp

Hi Katherine, We see you recently spoke with our Technical Support team regarding this concern. We are happy we were able to speak with you regarding best practices for using the equipment. Please do not hesitate to contact us if any assistance is needed with the equipment going forward. You can reach us by dialing 877-827-6207 Option 1. Thank you for being a valued part of the MobileHelp family.

Mar. 3rd, 2021

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Virginia Clark Sunnyside, NY

Very pleased with with MobileHelp. Easy to wear.

3 years ago

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C.Musgrave Middletown, OH

It needs to be cheaper... otherwise Great

3 years ago

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Rudolph Bullman Missoula, MT

Customer Service has not responded to a concern I had last week.

3 years ago

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Reply from MobileHelp

Hi Rudolph, We apologize for any inconvenience. We see you recently spoke with our Technical Support team in regards to your inquiry. We are happy we were able to speak with you regarding your account and that everything has been resolved. Thank you for being a valued part of the MobileHelp family!

Mar. 5th, 2021