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MobileHelp

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9.5

Overall Score

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Mary Morton, PA

They have been very helpful when contacted.

6 years ago

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Vivian&Sherman Longwood, FL

Very nice and knowledgeable about the product. Price is very competitive.

6 years ago

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Carol Tucson, AZ

my pendant is fine but my wrist band broke on the second day

6 years ago

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Dorothy Chicago, IL

I can depend on them even if I GO OUTSIDE .

6 years ago

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Lucie

Quick response, even with an occasional false trigger.

6 years ago

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Susan Granite City, IL

They do answer right away even though it is usually a false alarm.

6 years ago

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Kathy Lomita, CA

I wear it 24/7. But I have never had to use it so I do not know any other way to rate it. It does make me feel safer

6 years ago

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William Portland, OR

Found with 911 responders 3 minutes away and with membership in Fire-Med and Life Flight this service was not necessary. At 1/4th the cost!

6 years ago

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Claude Surprise, AZ

Only needed one emergency and response was great.

6 years ago

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James Collierville, TN

Very good service and quick response to alarms.

6 years ago

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Danny Longwood, FL

Equipment for regular service and their response time is above expected levels.

6 years ago

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Ingrid River Falls, WI

Since I never had to use it so far I cannot rate it yet The only thing that I can comment on are the wrist bands. They get itchy in warm weather

6 years ago

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Gene Savannah, GA

They stay on the line to make sure you are ok.

6 years ago

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Joan

The Help Button is light and convenient. I've not had a need to use to date.

6 years ago

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Mary Pryor, OK

Good plan, just haven't had to use it yet. Customer service is responsive when you have a question.

6 years ago

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Helga Wichita, KS

My call has been answered right away and that makes me feel safe.

6 years ago

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Elizabeth Minneapolis, MN

I can leave home and go anywhere I want

6 years ago

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Shirley Reed Philadelphia, PA

They've offered a good service for my family member, however, I just hope that they'd be on time when she needs to push the button.

6 years ago

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Theresa Bernier Gray, KY

It's nice knowing that it's available when needed, so I'm pretty satisfied.

7 years ago

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Dale Seifert Townsend, WI

I thought it was a good idea to have a system and just for home security.

7 years ago

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Barbara Jackson North Wales, PA

I am 100% satisfied because it works perfectly.

7 years ago

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Verla Rigsby Spokane, WA

I've been satisfied with Mobile Help, and luckily I haven't had to use it.

7 years ago

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Carol Wilmington, DE

I like that it is one unit and I don't have to connect it to anything. It goes with me where ever I roam.

9 months ago

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Margaret Catskill, NY

It’s easy and convenient. It’s also less expensive than other medical alert devices.

9 months ago

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Sharon Colorado Springs, CO

She was wonderful. She did just exactly what we needed and it had to have to be changed again

9 months ago

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Nina Katy, TX

I like the button, I can push for help. I like that I can talk to someone when I need them.

10 months ago

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Judy Painesville, OH

The price is very reasonable. Equipment is easy to use and understand. Service is great.

10 months ago Edited January 10, 2024

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Michael Brandon, MS

The system will loose contact with AT&T at least once a day. I have to turn off the remote and then back on to rest the system.

10 months ago

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Reply from MobileHelp

Hi Michael, We received your review and we apologize for the issues you are experiencing due to the connection issues. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon

May. 4th, 2023

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Pearl Phoenix, AZ

I had a defective button and the company worked to correct it. The new one works fine.

11 months ago

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Murray Bethesda, MD

Easy availability of the devices to the user and ease to activate the device when assistance is needed

11 months ago

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Kathleen Providence, RI

The MobileHelp system is very simple to use and the Customer Support has been uniformly excellent

11 months ago

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Glennis Sun City, AZ

Great Value and services, just what I need for Mom's safety and my peace of mind

11 months ago

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Nancy

Easy to use. I charge it up at night and it's ready for me to use in the morning.

11 months ago

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maryanne milkie Johnstown, PA

So far so good. Been homebound so have not been able to test it out outside of home. Very happy so far.

11 months ago

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Tracy Chattanooga, TN

i am a new customer and could not be happier. the staff is always helpful and patient to answer all my

1 year ago

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David Evansdale, IA

Great customer service. Love the product and the peace of mind knowing my mother is more protected being by herself.

1 year ago

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JACK ROBERTSON Miami, FL

Initial contact and subsequent follow-up calls ex MobileHelp displayed a customer focused service provider.

1 year ago

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Linda Minickiello Keene, NH

The prompt service is unbeatable. Best investment I have made for my peace of mind and for my husband too.

1 year ago

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Joan Omaha, NE

The customer service lady gave very clear information, listened well, courteous, answered all questions.

1 year ago

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Diane Niagara, WI

I wanted a unit that my mother could wear around her neck. The unit in the picture would have been ideal. It was small and thin and white. What we got was a bulky unit much like the electric dog collar from years ago. She'll never wear the thing.

1 year ago

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Reply from MobileHelp

Hi Diane, We received your review and we are sorry to hear that your mother is not comfortable with the equipment she is currently using. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment alternatives needed. We do offer a standard lightweight help button if needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 17th, 2023

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Lawson Saint Simons Island, GA

Extremely helpful and did not pressure me into making a decision until I had all of the information I required.

1 year ago

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Jean DiLuca East Rockaway, NY

The initial set up was easy, and everyone who i spoke with was knowledgeable and pleasant to interact with.

1 year ago

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Evelyn Lane, SC

I HAVE NOT HAD AN EMERGENCY TO USE MOBILEHELP. BUT WHEN I ACCIDENTLY HIT THE BUTTON THERE IS A QUICK RESPONSE

1 year ago

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Charles Moses Lake, WA

A+ service. I worry much less knowing help can be summoned if my wife has and emergency while I'm at work.

1 year ago

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Le Ann Wilson Orofino, ID

Detected at least three "falls" - unit was dropped, wearer did not actually fall - and responded immediately.

1 year ago

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Dorothy Chicago, IL

Like everything about it for safety. The person it was ordered for passed away but I’m keeping it for myself…

1 year ago

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Brenda Rogers Indianapolis, IN

They do not answer any questions I have had and they won’t answer me about getting a refund because we didn’t even get a chance to set it up. And it was 30 days risk free. They make it difficult to send it back. They could just email me a label but no they are making it harder even though I have all This stuff to deal with.

1 year ago

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Reply from MobileHelp

Hi Brenda, We received your review and we apologize for any difficulties you have experienced at the time of cancellation. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your account? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 17th, 2023

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Margaret Phillips, WI

I purchased MobileHelp for my sister. She feels secure having this device. It is working well. Thank you.

1 year ago

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Carol Seymour, IL

Quite pleased with the product everything worked good except in the basement of a 3 story house had to add a cellphone booster all good now thank you

1 year ago

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Mary Crofton, MD

I like that it is so easy to use. I don’t like the fact that it has to be charged and sometimes it wakes me up to tell me it needs charging.

1 year ago