Best Company Guarantee MobileHelp Logo

MobileHelp

check_circleVerified

star star star star star_half

9.3

Overall Score

Visit Site

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star star star star

Kimberly Fralich Moose Lake, MN

It was 'spot on!' Easy to set up, technician was friendly and helpful.

3 years ago

star star star star star

Dorothy Pirozzi

Thorough coverage available. Staff most helpful in getting me connected.

3 years ago

star star star star star_border

Jo DuPriest Lynchburg, VA

Nice people, good product, just too much for our budget. I am sure it is good to use.

3 years ago

star star star star star

Mary oxendine Statesville, NC

Everyone is very helpful. I've already had to use it and it worked very well.

3 years ago

star star star star star

Denise Witkowski Manassas, VA

Genuine interest in our situation, professional, sympathetic

3 years ago

star star star star star

Carol P

Customer service was very Professional and not pushy at all.

3 years ago

star star star star star

Joan Annapolis, MD

explained every detail of program and gained my trust quickly.

3 years ago

star star star star star

Old Timer

instant help when I need it. caring professionals on the line

3 years ago

star star star star_border star_border

Anonymous

Nor had to use my med alect button, which is good, i dont know the kind of service i will get when i need it

3 years ago

star star star star star

Anonymous

I like the service I have received with this plan. VERY GOOD

3 years ago

star star star star star_border

Darlene Pillers

Because I've had no problems with it It is waterproof and I depend on it working in the shower

3 years ago

star star star star star

daughter

reliable and professional. The device gives us peace of mind.

3 years ago

star star star star star

Vernell

They were always very helpful and explained in a way you could understand

3 years ago

star star star star star

Betty Ashdown

When my button was pushed they checked to see if I was o.k. Was a false alarm.

3 years ago

star star star star star

Sheila

Clear and timely response to questions. I have confidence in the product.

3 years ago

star star star star star_border

Karla, Louisville KY

A-Gives peace of mind to family members, C-had a LOT of trouble with lanyard being too sensitive

3 years ago

star star star star star

Jane Friendswood, TX

Very professional, polite salesman, quality product, good value

3 years ago

star star star star star

Dic College Station, TX

I was treated with courtesy and respect even tho I did nit sign up.

4 years ago

star star star star star

Louis larocco Twin Lakes, WI

You can see a lot of research went into. This product. Very user friendly

4 years ago

star star star star star

Anonymous Anoka, MN

Very helpful on the phone providing information on the product.

4 years ago

star star star star star_border

in the middle Las Vegas, NV

Fall detector button went off and I wasn't wearing it, nor was I anywhere near it.

4 years ago

star star star star star

Janelle Sun City, CA

The customer service is very great thank you so much for all of your help.

5 years ago

star star star star star

Irene Schmigiel Buffalo, NY

Great service, great product, compactt and pretty fast response.

5 years ago

star star star star star

Gloria Smith

haven't had to use it yet but at least I know that its there when I need it

5 years ago

star star star star star

Bernadine Czarka

We have had this system for a year and have been very happy with it! Thank you

5 years ago

star star star star star

Claire Johns Venice, FL

Very reliable. I feel secure knowing you are there if I need you.

5 years ago

star star star star star

Martha Shimer Hagerstown, MD

I have not needed this service but it is comforting just to know it is there

6 years ago

star star star star star

Al Kaminsky Lancaster, CA

Your people were great, and very informative. Thank you very much

6 years ago

star star star star star

O. Henry Schultz Seguin, TX

I have had the system for a year now and very happy with it and their service.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Eilyne Lewis Chehalis, WA

haven't set it up yet. Appears too complicated.

11 months ago

MobileHelp Logo

Reply from MobileHelp

Hi Eilyne, We received your review, and we would like to contact you to help complete the system setup. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. The equipment is very easy to set up, and our Technical Support team will be happy to walk you through this. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family. We look forward to speaking with you soon.

Nov. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Robert garnett Newport News, VA

To slow respone after button fasher jf i hit 911

11 months ago

MobileHelp Logo

Reply from MobileHelp

Hi Robert, We received your review and we apologize for any inconvenience you have experienced. We see that you were able to connect with our Technical Support team for assistance with this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please let us know if you have any additional questions or concerns and we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Angela doyle Flushing, NY

Had trouble setting up all devices so I am not even using the product/service

8 months ago

MobileHelp Logo

Reply from MobileHelp

Hi Angela, We received your review and we apologize for any inconvenience you have experiencing with the equipment setup. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Stephen Rosenberg Saint Paul, MN

unduly long time to connect an operator when alarm pressed.

8 months ago

MobileHelp Logo

Reply from MobileHelp

Hi Stephen, We received your review and we apologize for the longer than normal response times. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Donna Rye Rocklin, CA

I have yet to receive Any information on how to use the device!

8 months ago

MobileHelp Logo

Reply from MobileHelp

Hi Donna, We received your review and we apologize for any difficulties you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Eugene Birkner Woodstock, IL

They have responded quickly when necklace has been activated

8 months ago

MobileHelp Logo

Reply from MobileHelp

Hi Eugene, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service and peace of mind. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Mar. 4th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ron Friedmann Centerport, NY

Billing representative was totally unhelpful and marginally rude

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Ron, We received your review and your feedback is important to us, as we are constantly working to provide our customers with the best experience possible. We would like to apologize for any inconvenience you experienced during your call. Please let us know if any further assistance is needed, and we would be happy to give you a call. Our Customer Service team can also be reached directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jo Ann Nance Fort Lauderdale, FL

Prices are very high for the product that is given.

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Jo Ann, We received your review and we definitely understand your concern. At MobileHelp we pride ourselves in providing our customers with high quality equipment and services. We are one of very few personal emergency response companies to be FDA registered. However, please do not hesitate in contacting us if you experience any issues with the equipment. We would also be more than happy to review the billing with you, and ensure you have the most cost effective options for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Oct. 28th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

orma cooper Sherman Oaks, CA

too much equipment. cumbersome gps. incovienient. sorry.

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Orma, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you are receiving nothing less. Our Technical Support team would be happy to review the equipment with you to help find the best alternative for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 14th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Steve Horowitz Homestead, FL

It took six minutes for a representative to answer a distress call.

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Steve, We received your review and we apologize for the delay you experienced when testing the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Our Technical Support team has been attempting to reach you to further assist with resolving this issue. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Elwin W. Cole Westbrook, ME

too sensitive for your life style. when it went off couldn't stop it.

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Elwin, We received your review and we apologize for any inconvenience this may have caused you. This seems to be referring to the Fall Detection pendant. Our Technical Support team is happy to help review the equipment and advise of best practices for avoiding false alarms; or any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. We look forward to speaking with you soon.

Aug. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Linda Cade Saint Petersburg, FL

It was impossible to wear pendant alarms w/o them going off.

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Linda, We received your review and we apologize for any inconvenience you have experienced with the false alarms. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to review the equipment with you to help advise on best practices for avoiding false alarms. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sara Cyr Indio, CA

Have to charge too often, bulky equipment

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Sara, We received your review and we apologize for any inconvenience you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you are receiving nothing less. Our Technical Support team would be happy to review your account with you and advise on any equipment alternatives that may better fit your lifestyle. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jun. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Frank Mccravey Goodlettsville, TN

Bulky, have to charge to much , to many units

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Frank, We see you recently spoke with our Technical Support team. We are happy we were able to speak with you regarding your account and your concerns about the equipment. Please let us know if you have any additional questions, our Technical Support team can be reached by dialing 877-827-6207 Option 1. Thank you for being a valued part of the MobileHelp family.

Apr. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous Oakland Gardens, NY

can't get a straight answer from technical help...no help at all

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hello, We received your review and we would like to apologize for any inconvenience you have experienced. We would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Apr. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Lynn Foggle East Longmeadow, MA

0

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Lynn, We received your review and we would like to contact you to further assist with any unresolved issues. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you received nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Apr. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Bonnie Hook Sparks, NV

I haven't need to use it yet. Having trouble using the lock on the door.

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Bonnie, We received your review and we're sorry to hear that you were having trouble opening the lock box. But we're glad to see that see you recently spoke with our Technical Support team. We are happy we were able to speak with you regarding your account and that everything has been resolved. Thank you for being a valued part of the MobileHelp family and please let us know if any further assistance is needed. You can reach us by dialing 877-827-6207 Option 1 for Technical Support.

Mar. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Janet maestre Berkeley, CA

The phone numbers to get the questions answered Never work

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Janet, We see you recently spoke with our Customer Service team. We are happy we were able to speak with you regarding your account and that everything has been resolved. You can reach us directly by dialing 877-827-6207 Option 3 . Thank you for being a valued part of the MobileHelp family.

Mar. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Tonya Walker Pooler, GA

No one called to confirm why the device was unplugged!

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Tonya, We received your review and we apologize for any inconvenience you have experienced. We do recommend testing the equipment at least once a month to make sure everything is plugged in and working. We are also always happy to help with the equipment if any assistance is needed. Please let us know if there is anything we can do to provide you with coverage and help keep you safe again in the future. You can reach us directly by dialing 877-827-6207.

Feb. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Humberto V Corona Los Angeles, CA

Because I ordered it in Dec 24 2020 and I'm still waiting for it

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Humberto, We received your review and we are so sorry to hear that you have still not received your order. We would like to contact you to further assist with your account. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kimberly Moreno

An not very impressed with the main base system at all

1 year ago

MobileHelp Logo

Reply from MobileHelp

Hi Kimberly, We received your review and would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020