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MobileHelp

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9.3

Overall Score

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John Hall Rome, GA

Emergency vehicle was sent when I tried ti test system..

5 years ago

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Judith Lerbs

Because fall should not be an extra added expense.

5 years ago

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Mr. BILL Hobbs, NM

you have to carry your reclever with you.

5 years ago

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Jeanette Bock Kingston, NY

The has set itself off twice in the short time I have had it.

5 years ago

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Thelma Collingswood, NJ

Would like to have a rechargeable battery

5 years ago

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Murphy Santa Monica, CA

So far unnecessary plus I forget to take it with me. Could it be possibly be more convenient?

5 years ago

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Linda Marlborough, MA

the gps didn't show where I was on a test

5 years ago

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Norbert Billings, MT

It only works were there is a cell tower signal

5 years ago

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Margaret Wantagh, NY

7 for length of time waiting to have my call answered

5 years ago

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Mary Red Bank, NJ

when you call u have to call more than once. monthly and sign on fee is outrages.

5 years ago

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Tina Smith

Great experience with them and answered all of my questionss

1 year ago

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Lynn Hartman

The person I talked with was very helpful. He answered all my questions

2 years ago

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Willadean Miles Detroit, AL

Very friendly and helpful. Scott answered all my questions and explained the service and products.

2 years ago

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Barry Parthree York, PA

Lee was very knowledgeable, friendly and understandable on the phone.

2 years ago

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Kathy Peak Cleveland, OH

Very good. Person was caring and took the time to explain everything to me!

2 years ago

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Margaret Stabiler Baton Rouge, LA

Knowledgeable and courteous representative that took my order

2 years ago

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CYNTHIA JOHNSON

Very knowledgeable about product; Excellent customer support

2 years ago

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Elizabeth Farmer

I havn’t needed to use them but feel relieved when I wear my monitor

2 years ago

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John Langan

Very easy set up and so far all testing has continued to gone well.

2 years ago

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A Shiroff

Very responsive to emergencies and customer service questions.

2 years ago

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Charlotte Kuhr

Because you called right away when my husband accidently hit his button.

2 years ago

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Rebecca McCabe

Quick response time and knowledgeable and helpful customer service

2 years ago

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Eddie Key

Very dependable and knowledgeable when asked questions concerning the company.

2 years ago

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Sharon

Very helpful and pleasant to work with. Take time to explain everything.

2 years ago

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Anonymous

always answer when alarm goes off and they ask me if it is me

2 years ago

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Carole Newton

Always available especially when I inadvertently push help button!

2 years ago

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Brenda Robertson

Easy to install, I hit button by accident and they immediatley called and text.

2 years ago

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Janice Auchmoody

Super friendly.....helpful. only reason for 4 stars is haven't had to use emergency side

2 years ago

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Diane E. Boush

They are efficient and reliable. I think they are trustworthy.

2 years ago

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MELISSA CRUZ

5 STARS=I LOVE THE SERVICE-HAD SEVERAL CALLS -AND RESPONDERS HERE IN FAST TIME.

2 years ago

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Shaw

Responders arrived quickly, were patient and stayed as long as needed

2 years ago

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Mary Ann Allen

Easy to set up, easy to use, attractive pendant and wrist pendant as well.

2 years ago

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Cynthia

I’m not impressed with the app. For some reason there is like four profiles on my app.

2 years ago

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Carleen Bishop

customer service/tech support very repsonsive, helpful & knowledgeable

2 years ago

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Ina Gorfinkel

Luckily haven’t had to use for real emergency,but equipment appears ready

2 years ago

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Gladys Kleinknecht

This gives my family confidence should I need assistance when i'm alone

2 years ago

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Theresa Reynolds

quick response when needed and response team arrived very quickly

2 years ago

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Maria Heller

The system is great BUT it would be more helpful if when you purchase the system someone comes and explains it to you

2 years ago

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Reply from MobileHelp

Thank you for your feedback. Our offices are in Florida, and we ship the equipment active to our customers so that once received all they have to do is plug it in and test it. Unfortunately we don't have agents across the country that are able to come out to set up the equipment, however, our Technical Support Team is more than happy to go over the system with you while on the phone. To reach them please dial 877-827-6207, Option 1.

Aug. 12th, 2020

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KCR

Very helpful always! Pleasant, educated and friendly to deal with.

2 years ago

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Kenneth Short

Excellent customer service, and easy to use and understand equipment

2 years ago

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John F.

Everything works exactly as described and the cost is better than most.

2 years ago

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Arthea Shirriel

It works very well and it is reliable you would love it too

2 years ago

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Kathryn

I found some of the components to be rather cheap looking. Sales agents really push for the big sale.

2 years ago

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Reply from MobileHelp

We are sorry to hear that the quality of the products did not meet your satisfaction. We have forwarded your feedback to our Leadership Team. If you need any further assistance, please contact us at 877-827-6207.

Aug. 12th, 2020

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Carol Palifka

Very polite and knowledgeable salesman. Did not try to push me into purchase.

3 years ago

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Sarah Smith Bryan, TX

Did not meet all my needs in one unit. Mobile Help could only hear me from base unit. Solo option was too big and heavy.

3 years ago

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Reply from MobileHelp

Hi Sarah, Thank you for your feedback! We do have our all in one smart watch that may be able to meet your needs. If you are interested in learning more about this product, give us a call at 800-916-3067! Sincerely, MobileHelp

Jun. 25th, 2019

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Therese Hudsonville, MI

Very expensive. Gave me confidence when walking in my new shoes & orthotics.

3 years ago

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Terrie Steward Granada Hills, CA

The salesman was nice, but talked me into more than I wanted The exit people were extremely helpful.

3 years ago

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Reply from MobileHelp

Hi Terrie, If you need to make changes to your plan, you can do so at anytime! Please contact Customer Care at 877-827-6207, Option 3. Kind Regards, MobileHelp

Jun. 3rd, 2019

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Carol Brush, CO

Responded quickly when my husband accidentally dropped his fall alert button.

3 years ago

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Reply from MobileHelp

Thank you so much for leaving such a kind review. We really appreciate you taking the time to share your feedback for others to benefit from. Thank you again for being such a valued part of our MobileHelp family.

May. 30th, 2019

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Mary Jo Yarrien Midland, MI

Excellent service and problem solving when I couldn't locate mobile device.

3 years ago

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Cynthia Archer, FL

Good, I received prompt response and quick, kind and simple service.

3 years ago