Name: MobileHelp
Rating: 4.6

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Verified Customer

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Carl Synan Gastonia, NC

Excellent customer service. Fast responses to calls

1 year ago

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Verified Customer

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Gloria J. Wagener Collinsville, IL

I feel they are always there for me - even when the button gets pushed accidentally!!

1 year ago

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Verified Customer

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Eric Bel Air, MD

While some experiences were initially frustrating, the team really went above and beyond - more than I would have anticipated

1 year ago

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Verified Customer

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Mary Rudisell Ooltewah, TN

The GPS and fall detection keeps my loved one safe.

1 year ago

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Verified Customer

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J Johnson Hayden, ID

When you call for any reason you get prompt & courteous representatives that are easy to understand and are always pleasant and eager to help

1 year ago

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mary vassallo Deerfield Beach, FL

there customer service is always helpful

1 year ago

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Verified Customer

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Jay Meyer Jacksonville, FL

Prompt, courteous, and very PATIENT! Staff is knowledgeable of the product and how it can best serve the customer.

1 year ago

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Sissy Lakey Nixon, TX

My father-in-law has fallen multiple times and the response time and help is great!

1 year ago

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Jeanette Hickman Saint Albans, WV

Techs were very helpful and thankfully, have not, as yet, a need for help!

1 year ago

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Verified Customer

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Audrey Ogletree Griffin, GA

The service so far has been Great -- Fast, Friendly & Efficient !! Thanks !!

1 year ago

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Verified Customer

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Woessner Louise Shakopee, MN

The light weight equipment works well for me and isn't overly sensitive so that it doesn't go off unnecessarily. Also, if I set it off accidentally, it is easy to cancel.

1 year ago

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Verified Customer

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Linda Ohler Dennison, OH

New to the product but everyone has been very helpful, follow through has been spot on and respectful.

1 year ago

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Verified Customer

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Rowe Mike Advance, NC

2 family members have this system in 2 states. Family members can check in the customer from anywhere so far, no complaints!

1 year ago

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Verified Customer

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Cassandra Anderson Decatur, IL

Customer Service has been great and the product was very easy to set up and use.

1 year ago

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Verified Customer

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Joseph F Ryan Pembroke, MA

answered all my questions and called me when I fell

1 year ago

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murrel irigaray Houston, TX

never have a problem bill isalways on time

1 year ago

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Janet Fazio Paso Robles, CA

I fell 5 days after I received my mobile help. The paramedics were here within 10 minutes

1 year ago

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Verified Customer

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CORRINE POVICH Sun City West, AZ

After wearing the device for only four days, I slipped on my driveway. I couldn't get up. I pressed the button my fob. In less than five minutes the firemen came to pick me up. I''m amazed at the quick response. Now I know it really works.

1 year ago

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Verified Customer

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Cari Coldren Vaughn, MT

Informative, quick response to alerts, very helpful

1 year ago

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Paul Woodis Brooksville, FL

When my MobileHelp system has been alerted the response time has been quick and very helpful.

1 year ago

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Janet Buff Phoenix, AZ

Always polite to my mother. They take there time when talking to her.

1 year ago

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Verified Customer

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Shirley Robinson Fort Wayne, IN

If emergency they are right there for you and contact emergency and you

1 year ago

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Lee Erickson Springfield, OR

Company offers excellent Customer Service and quality product and program.

1 year ago

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Verified Customer

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Arlene Rickaby Shafer, MN

I have had a few false alarms this month and they have been super explaining why and so courteous

1 year ago

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Verified Customer

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Lorraine Wayne, NJ

I've only used Mobile Help to check that the system works & connection was very fas

1 year ago

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Verified Customer

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Susan Williams Las Cruces, NM

MobileHelp meets expectations. I've had a few false alarms and those were dealt with efficiently.

1 year ago

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Verified Customer

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Judy Jaffie Takoma Park, MD

My husband fell off his bike last week, and they dispatched help. They tried to contact me, but when they couldn't that contacted my daughter who was also listed. The device's fall detection worked properly, we were alerted properly, and staff answered all of my daughter's questions.

1 year ago

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Verified Customer

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Judith A Cohen Clearwater, FL

The pendant that I where in the house is very light weight- also I test my battery every month and it is very easy and quick

1 year ago

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Verified Customer

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Thuc Nguyen Costa Mesa, CA

Their response is very quick and appropriate.

1 year ago

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Verified Customer

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William Reblin Saint Clair Shores, MI

When I first received the unit I mistakenly pressed the emergency button on the base unit and someone got in touch with me immediately

1 year ago

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Verified Customer

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Kathy Belvidere, IL

We called on a Sunday, everything was taken care of, and we got our package by Wednesday, set up was easy, and Mom has been using it ever since.

1 year ago

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Verified Customer

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Trudy Miller Columbus, OH

Can wear in shower. Never have to take off to charge.

1 year ago

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Jennifer Robb Gladwin, MI

They been able to answer any questions my mom has had

1 year ago

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Verified Customer

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Mary L Garland Kingsville, MD

Working well and response time is immediate. Only set off alert one time. Time will tell with respect to reliability.

1 year ago

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G. Taylor Littleton, CO

AGGRESSIVE SALES TACTICS I called MobileHelp on Monday June 20 to find out information about their services. That day I said that I would call them back IF I was interested in signing up. I did not give them my phone number so they obviously picked the number up from caller ID and since then I have received multiple calls from them. I told them on 6/24 that I was going with a different company, and on 6/25 I pressed '9' to be removed from their call list - the recording said I would be removed. Then I received a call on 6/26 from automated call - I pressed 1 to speak to a representative and told them AGAIN to remove me from their list, and the representative hung up on me. I want my phone number REMOVED from their call list. Thank you, Greg Taylor

1 year ago

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Verified Customer

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Anita Taylor Windham, ME

I tripped and landed on my knees. The neck pendant did not register anything but my Apple Watch did. I was very disappointed.

1 year ago

Reply from MobileHelp

Hi Anita, We received your review and we are sorry to hear about your recent fall. At MobileHelp your safety is our number one priority, and we want to make sure you have the peace of mind you need. If you have not yet had a chance to speak with our Technical Support team about this issue, we will be happy to have a representative give you a call. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Verified Customer

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Harold M Bean Punta Gorda, FL

I can't open the lock box that has my key in it using the code

1 year ago

Reply from MobileHelp

Hi Harold, We received your review, and we are sorry to hear about the trouble you are having with the lock box. At MobileHelp we pride ourselves in providing a great experience to our customers, and our Technical Support team will be happy to confirm your lock box code and assist with opening it. What would be the best number for us to reach you on? You can also reach us directly at 877-827-6207 Option 1. We look forward to speaking with you soon.

Jul. 2nd, 2022

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Verified Customer

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Beverly E Keil Pittsfield, MA

I thought it would hold a charge longer.

1 year ago

Reply from MobileHelp

Hi Beverly, We received your review and we apologize for any inconvenience you are experiencing due to the battery life of the equipment. Battery life can vary with usage, however, at MobileHelp, your safety is our number one priority, and we would like to have one of our Technical Support representatives give you a call to determine if any equipment replacement is needed. What would be the best number for us to reach you on? You can also reach Technical Support directly at 877-827-6207 Option 1. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Rocky Rodela Panorama City, CA

I already had a false experience with my MobileHelp unit. I was wearing the unit when it just banged back and forth on my chest and set off a fall down down call. I naturally went to push the button to cancel the call but I messed up and didn't cancel but ended up stopping my text messages from coming. Needless to say I called the next morning to try to get some understanding of what went wrong and Thank God he gave a gentleman who was very patient with me until we got the mobile unit to work in my place.

1 year ago

Reply from MobileHelp

Hi Rocky, We received your review and we apologize for any inconvenience you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are glad to see that you were able to connect with our Technical Support team for assistance with the equipment. If you have any additional questions or concerns, we will be happy to have one of our representatives give you a call. Our Technical Support team can also be reached directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer

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Daniel W. Levin Scottsdale, AZ

I think the btton is too sensitive and it's too confusing to manipulate " on/off/cancel," etc.

1 year ago

Reply from MobileHelp

Hi Daniel, We received your review and we apologize for the difficulties you are experiencing with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team is always happy to help with any questions or concerns you may have about the equipment. If you have not yet had a chance to speak with our Technical Support team about these concerns, we would be happy to give you a call for further assistance. What would be the best number for us to reach you on? You can also reach our Technical Support team directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Jul. 2nd, 2022

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Verified Customer