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9.3

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jim stilwell Celina, OH

Getting fall protection not what we expected

9 months ago

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Reply from MobileHelp

Hi Jim, We received your review, and we are sorry to hear that you are not completely satisfied with the automatic fall detection pendant. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we would like to make sure you receive nothing less. We would like to have our Technical Support team give you a call to help resolve any issues you are experiencing with the equipment. What would be the best number for us to reach you on? Your safety is our number one priority. Please do not hesitate to give us a call. You can reach us directly at 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Feb. 11th, 2022

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Jane Ann Bobbitt Mansfield Center, CT

Written directions for testing are poor.

9 months ago

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Reply from MobileHelp

Hi Jane, We received your review and we apologize for any trouble you experienced with the system setup and testing. We are happy to see that you were able to connect with our Technical Support team for assistance with this. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. Please do not hesitate to contact us if you have any additional questions or concerns that we can assist with. Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Noelene Johnsson Loma Linda, CA

I don't love the color, weight, and general appearance.

9 months ago

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Reply from MobileHelp

Hi Noelene, We received your review and we are sorry to hear that you dislike the appearance of the equipment you currently have with us. We do have different systems and accessories available depending on your needs. At MobileHelp we pride ourselves in providing a great experience to all our customers, and our Technical Support team would be happy to verify your account and review available alternatives with you. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Roxie Agan Mount Pleasant, TX

I am going on my 3rd replacement. Faulty appliance

9 months ago

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Reply from MobileHelp

Hi Roxie, We received your review and we apologize for any inconvenience you have experienced with the equipment. We are glad to see that you were able to connect with our Technical Support team for further assistance. Please let us know if you have any additional questions or concerns and we will be happy to help. You can reach Technical Support directly at 877-827-6207 Option 1. Thank you for being the most valued part of our MobileHelp family.

Feb. 2nd, 2022

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Shirley A Townsend Lake Orion, MI

Not sure why it talks in the middle of the night

9 months ago

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Reply from MobileHelp

Hi Shirley, We received your review and we apologize for any inconvenience you are experiencing with the equipment. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We would like to contact you to help resolve any issues with the equipment. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2022

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Jon M. Hager Grand Prairie, TX

Response is good when alarm goes off, but too many false alarms

11 months ago

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Reply from MobileHelp

Hi Jon, We received your review and we apologize for any inconvenience you have experienced with the false alarms. Is seems like you have not yet had a chance to speak with our Technical Support team about these issues. We would like to contact you to help resolve these concerns. At MobileHelp we pride ourselves in providing a great experience to all our customers and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 16th, 2021

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Kerry Stanton Chelsea, OK

Took over 20 minutes for them to respond when my grandma was having a heart attack

11 months ago

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Reply from MobileHelp

Hi Kerry, We received your review, and we are sorry to hear about this incident. We wish your grandmother a speedy recovery, and we apologize for any issues experienced with the equipment. Our records indicate that you have not yet had a chance to speak with our Technical Support team about this incident. What would be the best number for us to reach you on for further assistance with your account and the equipment? You can also reach our Technical Support team at your earliest convenience by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 16th, 2021

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Glorious Schreiber Waterloo, IA

I'm still trying to get the way to use it. Takes a while.

11 months ago

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Reply from MobileHelp

Hi Glorious, Thank you for taking the time to share your experience. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team will be more than happy to help with any questions or concerns you may have about equipment. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Dec. 16th, 2021

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Phyllis Atwell Boca Raton, FL

I don't really know if the device is really working or not.

11 months ago

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Reply from MobileHelp

Hi Phyllis, We received your review and we are sorry to hear that you have not had a chance to test the equipment, however, we are glad to know that you have also been staying safe and have not needed to use it. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We recommend testing the equipment at least once a month, and we would be happy to contact you for assistance with this. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Mary Bohr Aubrey, TX

They never answer the phone right away I am always put on hold

11 months ago

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Reply from MobileHelp

Hi Mary, We have received your review and we apologize for the longer than normal wait times you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on for further assistance with your inquiry? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 9th, 2021

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Gwendolyn Musser Stoutsville, OH

So easy to set up and feel so secure now in my home when alone

11 months ago

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Reply from MobileHelp

Hi Gwendolyn, Thank you for your review. We appreciate you taking the time to share your experience for others to benefit. At MobileHelp we pride ourselves in providing our customers with great customer service, and the peace of mind you need. Our Customer Service team is always happy to help with any questions or concerns you may have. Please let us know if there is anything we can do to earn a higher score. You can reach us by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Nov. 30th, 2021

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Bob Galle Phoenix, AZ

Everything great yet a bit bulky and clunky

1 month ago

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Cindy Buzzeo Knoxville, TN

It takes up to 3-4 minutes before the call is answered

1 month ago

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Lori Moreno Queen Creek, AZ

Always need to take off to charge. What happens if she falls while charging?

1 month ago

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Reply from MobileHelp

Hi Lori, We received your review and we definitely understand your concern. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue by discussing with you our equipment alternatives that may better suit your needs. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Kerry Woodring York, PA

I wish that the device didn't need charged so often. That puts my mom at risk.

1 month ago

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Reply from MobileHelp

Hi Kerry, We received your review and we apologize for the inconvenience you are experiencing due to the battery life of your current unit. At MobileHelp we pride ourselves in providing a great experience to all of our customers, and we want to make sure you receive nothing less. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this concern. We offer a variety of different systems that we would be happy to review with you and make sure that you have the best system for your needs. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 30th, 2022

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Georgene Van Swol Fort Myers, FL

Over sensitive . Constantly searching for signal. Does not always respond to cancellation.

1 month ago

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Reply from MobileHelp

Hi Georgene , We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 29th, 2022

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Kathleen Johnson Wimauma, FL

It's been taken out of my bank account, but, after two weeks ordering it, I have yet to receive the phone!

8 months ago

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Reply from MobileHelp

Hi Kathleen, We received your review and we apologize for the shipping delays that have affected the arrival of your order. At MobileHelp we pride ourselves in providing a great experience to our customers, and we are happy to have been able to connect with you over the phone for further assistance with this concern. Please do not hesitate to contact us if you have any additional questions or concerns we can help resolve. You can also reach us directly at 877-827-6207 Option 3 for Customer Service. Thank you for being the most valued part of our MobileHelp family.

Mar. 5th, 2022

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Perry Purtle Prosper, TX

They have been courteous when false signals have gone out.

8 months ago

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ELIZABETH HART West Palm Beach, FL

service has been very good product has been good quality.

1 year ago

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Frank Duer Mexico, NY

quick response/equipment works very well/

1 year ago

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Linda Dunn Glendale, AZ

A test I n my base unit failed. I called tech support and was on hold for over an hour, finally hung up

1 year ago

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Reply from MobileHelp

Hi Linda, We have received your review and we apologize for the longer than normal wait time you experienced. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by at 877-827-6207 Option 1. We look forward to speaking with you soon and any issues with the equipment.

Nov. 2nd, 2021

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Michelle MacDonald Kempner, TX

We had a call to mobile help from my father during a stroke and they did not send an ambulance or call any family.

1 year ago

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Reply from MobileHelp

Hi Michelle, We received your review and we are sorry to hear about this incident. We wish your father a quick recovery. Our records show that our Technical Support team has attempted to contact you to help address and resolve this issue, but we have been unable to reach you. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? Our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 2nd, 2021

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Patricia tremblay Waynesboro, VA

Alarm system not reliable. My mother had a fall and it didn't send an alert we want to cancel service

1 year ago

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Reply from MobileHelp

Hi Patricia, We are sorry to hear about your mother's recent fall, and we apologize for any issues you have experienced with the equipment. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What is the best number we can reach you on to further review the account and help resolve this issue? Our Technical Support team is always happy to help and can be reached by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 2nd, 2021

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Paula R Peterson Central Point, OR

Just started using and haven't had any concerns .

1 year ago

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Denice Alighire Grand Rapids, MI

IT tales to long for dispatch to answer my grandma's fall alert call.

1 year ago

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Reply from MobileHelp

Hi Denice, We received your review and we are sorry to hear that you are experiencing longer than expected connection times. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. Our Technical Support team would be happy to review the equipment with you and provide any replacements needed. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon and getting this issue resolved.

Oct. 28th, 2021

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Mary Reese Kinross, IA

Easy to use and friendly operators day and night always.

1 year ago

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Duane D Evanoff Brinnon, WA

it only works about haft of the time. the cell phone don't even work out here

1 year ago

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Reply from MobileHelp

Hi Duane, We received your review and we apologize for any inconvenience you have experienced with the cellular coverage. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would be more than happy to review our different systems with you to help find the best alternative for your needs. What would be the best number for us to reach you on? Please let us know if you have any questions, our Technical Support team can also be reached directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Oct. 14th, 2021

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Jeffrey Hempel Olivet, MI

Very good system and priced reasonably for Seniors.

1 year ago

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Martha Fowler Brownsboro, TX

Mobile devices work but are inconvenient

1 year ago

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Marjorie O'Neill New Paltz, NY

My experience so far has been negative. Complicated set-up, obtrusive main box,unidentified calls on mobile unit.

1 year ago

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Reply from MobileHelp

Hi Marjorie, We received your review, and we are sorry to hear about any inconvenience you have experienced with the equipment. We are glad to see that you have already contacted our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience to our customers, and we don't want you to experience anything less. Please let us know if you need any further assistance. We would be happy to send you any equipment replacements needed. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Lois Schrantz Fairfield, OH

confusing to set up no need to use it so far irritating to wear

1 year ago

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Reply from MobileHelp

Hi Lois, We received your review, and we are sorry to hear about any inconvenience you are experiencing. But we are glad to hear that you are staying safe and have not had to use the system so far. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you experience nothing less. Our Technical Support team is always happy to help with any concerns you may have about the equipment. What would be the best number for us to reach you on to further assist with resolving any issues you are having? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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AUDREY HACKER Newbury Park, CA

Because the fall detection goes off without my pushing any buttons.

1 year ago

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Reply from MobileHelp

Hi Audrey, We received your review, and we are sorry to hear about any false alarms you have experienced due to the automatic Fall Detection pendant. We see that you have not yet had a chance to speak with our Technical Support team about this issue, but we would be happy to assist you with getting this resolved. At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach our Technical Support team directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Sep. 28th, 2021

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Allan Posner Owings Mills, MD

Generally excellent products and services

1 year ago

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James Huyghebaert Aurora, CO

Easy to use and has good technical support

1 year ago

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Judy Dean San Antonio, TX

It’s good but I wish you did the alarm for the house as well.

1 year ago

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Reply from MobileHelp

Hi Judy, Thank you for your feedback and your kind words. At MobileHelp we pride ourselves in providing a great experience to our customers, and we're glad to hear that you are satisfied with your coverage. We're always looking for new ways to help keep our customer safe, and we will be sure to keep you updated on any new feature that become available. Please let us know if you have any questions, you can reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family!

Aug. 26th, 2021

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Pat Davidson Sherwood, AR

Easy to use. Good variety with watch band and fall pendant.

1 year ago

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Chris Tucson, AZ

They've been very helpful, professional and accessible.

1 year ago

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David Livonia, NY

Everything is good so far but havnt had long enough to know

1 year ago

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Nuncy San Marcos, CA

Voice not loud enough to hear so would send help if i accently pushed button

1 year ago

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Reply from MobileHelp

Hi Nuncy, We received your review and we definitely understand your concern about false alarms. At MobileHelp our number one priority is to get you the emergency help needed, as quickly as possible. To help avoid having local authorities dispatched in case of a false alarm, we do have notifications that can be set up to give the user a chance to cancel the alarm as well. Our Technical Support team will be happy to review the account with you and advise on best practices for cancelling false alarms based on the equipment you have. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Aug. 11th, 2021

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Donna S Morehead Amarillo, TX

Easy set up and ease of use for Mom and rest of family

1 year ago

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Patty Alworth Rimersburg, PA

I had a hard time getting in touch with tech resources.

1 year ago

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Dhw9am Hartville, OH

Good customer service system can be slow to connect

1 year ago

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Judy Parsons Salem, OR

Haven't had to use it yet but customer service has always been pretty awesome

1 year ago

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Reply from MobileHelp

Hi Judy, Thank you for your kind remarks. We are happy to hear that you have been staying safe and have not had any emergency alerts. At MobileHelp we pride ourselves in providing a great experience to our customers and we want to make sure you have received nothing less. Please let us know if there is anything we can do to earn a higher rating from you? And if you have any questions or concerns, please feel free to contact our Customer Service team by dialing 877-827-6207 Option 3.

Jul. 28th, 2021

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Peggy Wilson Knoxville, TN

Volume is low. If button pushed in bath, can't hear responder. hea

1 year ago

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Reply from MobileHelp

Hi Peggy, We received your review and we are sorry to see that you are having some trouble hearing the unit while in the shower. We would like to contact you to further assist with resolving any trouble you are experiencing with the equipment. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Theresa Ramos Scottsdale, AZ

Never confirmed that lock box code was obtained from Scottsdale Fire Department.

1 year ago

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Reply from MobileHelp

Hi Theresa, We received your review and we are sorry to hear about your concern. We would have the code for any lockbox provided by MobileHelp, as we preset it with the code of your chose before it is shipped. However, if you change the code once it is received, or if a third party lockbox is used in it's place, you would need to notify us of this change to ensure that the emergency profile information is always up to date. We would like to contact you to further assist with your account and make sure all of the information is up to date. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers, and we want to make sure you receive nothing less. You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jul. 21st, 2021

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Rebecca Ballard Poteau, OK

Wifi or phone signal is very weak no matter where we put base unit

1 year ago

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Reply from MobileHelp

Hi Rebecca, We received your review and we're sorry to hear about the cellular connection issues you are experiencing. At MobileHelp we pride ourselves in providing a great experience to our customers, and we would like to ensure that you receive nothing less. Our Technical Support team would be happy to further assist you with getting this issue resolved. What would be the best number for us to reach you on? We can also be reached directly by dialing 877-827-6207 Option 1 for Technical Support. We look forward to speaking with you soon.

Jul. 14th, 2021

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RAYMOND PATTERSON Maumee, OH

initial set up and testing equipment was effortless

1 year ago

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Hilda G. Fabbri Monterey Park, CA

Very helpful in explaining the set up of the equipment

1 year ago

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sara Athens, GA

they came even though i was fine they were there very fast

1 year ago

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GIONG NGUYEN Camden, NJ

Your response was very fast, clear and easy to understand

1 year ago