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MobileHelp

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9.3

Overall Score

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Joy Kokernot Lexington, KY

Sound is difficult to impossible to hear from mobile unit in my purse or other unit.

2 years ago

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Reply from MobileHelp

Hi Joy, Thank you for your feedback. We have created a ticket for Technical Support to reach out to you. You can also reach us at 877-827-6207 with any questions or concerns you may have. We look forward to speaking to you!

Mar. 5th, 2020

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Peter D Hacaga

professional company and customer orientated

2 years ago

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Roy

Good customer service and follow-up to questions presented

2 years ago

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Linda

device is heavy and the cord left a rash on my neck

2 years ago

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Bob

Prompt delivery and response to customer service requests

2 years ago

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Kevin Wibberley

Returned. Doesn't work at my house but they returned my money immediately.

2 years ago

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Reply from MobileHelp

We are sorry to hear that you were in a poor AT&T cellular coverage area. We do offer a wired unit that plugs into a landline if you need at home coverage only. If this would be of interest to you, give us a call! :)

Feb. 17th, 2020

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Kate

Great response to an accidental button push! A bit pricey

2 years ago

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Wayne Davis

3 days ago I had a false alarm mobile help reaction was incredible; it shows I bought a great product.

2 years ago

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Reply from MobileHelp

Thank you for your feedback! Is there anything we can do to earn a higher star rating? :)

Feb. 14th, 2020

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Lana Wolfe for Betty Wolfe

Set up was easy but, nothing on-line for updates

2 years ago

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Phoebe Farley Glendale, AZ

So far, so good... haven't had to use them yet

2 years ago

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Gail Higgs Mesa, AZ

My dad fell three times in one evening and the fall detection feature did not detect any of the falls.

2 years ago

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Reply from MobileHelp

Hi Gail, We received your review and would like to contact you to resolve any issues. What is the best number for us to reach you? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. We want to ensure that you do not experienced anything less. We look forward to speaking with you soon. Kind Regards, MobileHelp

Feb. 4th, 2020

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Julie Kloever

Service good, but sometimes can't get through on phone.

3 years ago

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Marian Edwards

Live so far out the signal is not always strong

3 years ago

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star star star star star_border

Mrs. Shelwood

It provides easy assess for help when needed.I

3 years ago

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Marlene Voshell

I can have the necklace and bracelet with me at all times.

3 years ago

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Carol Byrne - Margaret's daughter

They responded when the button was used.

3 years ago

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star star star star star_border

Mary Stolz

Simple and comfortable to use for my safety

3 years ago

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Lois

very reliable and staff are always pleasant

3 years ago

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victor dillon

tech didn't seem to know much about my phone, my question is till unanswered

3 years ago

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Reply from MobileHelp

Hi Victor. We are an emergency response system company, not a phone company. We are unable to find an account under the name you have provided. Do you have our equipment and services? If you are a customer of ours, please contact our Customer Care Department at 877-827-6207 for assistance with our services/equipment. Thank you for taking the time to send us a message.

Aug. 30th, 2019

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Rebecca Phoenix, AZ

The lights on the machine are too big. I don't need a night light.

3 years ago

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Howard Antioch, IL

Customer support is always good. The device is also good.

3 years ago

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Bernice Pottsville, AR

The device is comfortable to wear and the service is okay.

3 years ago

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anonymous Punta Gorda, FL

The response is very slow but it's convenient and light weight.

3 years ago

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Reply from MobileHelp

Hi, We received your review and would like to contact you to so we review your account for response time. Please email us your contact information at or call into Technical Support at 877-827-6207, Option 1. We look forward to speaking to you! Kind Regards, MobileHelp

Aug. 6th, 2019

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Oralee

I like the convenience of my medical alert device.

3 years ago

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Ruth Jones Azle, TX

It constantly goes off even when I'm sitting in my chair or laying in bed at night.

3 years ago

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Reply from MobileHelp

Ruth, We are sorry to hear about your experience. Please contact Technical Support at 877-827-6207, Option 1 at your earliest convenience. We look forward to speaking to you! Kind Regards, MobileHelp

Jun. 6th, 2019

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Margaret Martell Pleasant Hill, CA

Necklace alert is way too sensitive. It gets 'bumped' often and sets it off.

3 years ago

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Reply from MobileHelp

Margaret, We are sorry to hear about your experience, we have created a ticket for Technical Support to reach out to you. You can also reach Technical Support at 877-827-6207, Option 1. We look forward to speaking to you. Kind Regards, MobileHelp

Jun. 6th, 2019

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Dave

We have become lax in carrying our devices with us at all times.

3 years ago

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Reply from MobileHelp

Hi Dave, Thank you for your feedback. Is there anything we can do to encourage you to wear your device all the time? Best Regards, MobileHelp

May. 21st, 2019

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Parmelee Mayo

Call to check in with me after any incident

3 years ago

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Barbara

Easy set up wi th h great customer service

3 years ago

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Jean Kesselring

Only had to use the service once, very pleasant .

3 years ago

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R Dunn

Love the watch but battery only holds for six hours.

3 years ago

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Constance Lady Lake, FL

It makes me feel more safe, I know I can get help now.

3 years ago

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Isabel fisk Hot Springs Village, AR

Too sensitive so-called too often when no problem

3 years ago

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Nancy Candor, NY

Signal strength is not good where I live

3 years ago

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Gregg Delaware City, DE

Good service but takes awhile to answer!

3 years ago

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Mary Grace

Customer service is very helpful, and the device is handy to wear.

3 years ago

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Barbara Port Jefferson Station, NY

The service is both convenient and easy to use.

3 years ago

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Anonymous

Unit received quickly--Operating correctly.

3 years ago

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Julie Lyons

Excellent customer service. Good product quality

3 years ago

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SArah Holder

It is a pain to always have to carry the base unit around with you

3 years ago

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Reply from MobileHelp

Sarah, We also offer a new all in one smart watch. With the smart watch, you will only have 1 piece of equipment to use. If this is something that would be of interest to you, please contact us at 877-827-6207. Best Regards, MobileHelp

Apr. 30th, 2019

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Renee Salinas, CA

My dad had to use it one time and everything worked.

3 years ago

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Edward Thompsontown, PA

The base is too small. I have tested it and it works fine.

3 years ago

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Anonymous Apple Valley, CA

The device is so sensitive but so far it is good.

3 years ago

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Rochelle Charles/ Don Charles

Was promised a wrist button instead of a combo lock for the door Did not receive either one.

3 years ago

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Reply from MobileHelp

Charles, It was a pleasure speaking to you today. We apologize that a wrist button was promised but not included in your original order. We have processed the request for a wrist button and it will ship today. Please let us know if you need any further assistance by calling 877-827-6207. Kind Regards, MobileHelp

Mar. 26th, 2019

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Dawn

very efficient,answer promptly when needed

3 years ago

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Kelley

Great customer service, very friendly, able to help

3 years ago

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Sandra Whitfield

They respond with accuracy and professional services

3 years ago

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Sheila Huntington

I like the convenience of the fall button for extra safety.

3 years ago

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Rebecca

Stuart was a great help with the questions I had

3 years ago

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Carol Boland

Not happy with break downs during power interruptions.0

3 years ago