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MobileHelp

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9.3

Overall Score

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Susan VdH Carmel, IN

Everyone has been very helpful and courteous to deal with.

1 year ago

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Carol haslam Punta Gorda, FL

The necklace with the button keeps going off. It beeps about every two hours day and night

1 year ago

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Reply from MobileHelp

Hi Carol, We received your review, and upon reviewing your account, we're glad to see that our Technical Support team was able to speak with you and further assist with the equipment. We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can always reach Technical Support directly by dialing 877-827-6207 Option 1, we're always more than happy to help.

Jan. 20th, 2021

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Diana Krameisen Bethpage, NY

Lanyard too long. Code to open front door incorrect. Location of my house incorrect.

1 year ago

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Reply from MobileHelp

Hi Diana, We received your review and we will be contacting you to further assist with getting your account information updated and provide any further assistance needed. What would be the best number for us to reach you on? We apologize for any inconvenience that you have experienced. At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Customer Service directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Jan. 22nd, 2021

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Felipe

Reasonable price helpful staff answering the phone

1 year ago

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Stanley

Good service. Just a little slow in answering calls.

1 year ago

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T Rodefer

Very easy set up and very nice customer service.

1 year ago

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Elmer Cobb

up to one minute and 45 seconds to connect to operator for help. battery life only 24 hours-not 48 as stated

1 year ago

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Reply from MobileHelp

Hi Elmer, We received your review and we apologize for any inconvenience you have experienced. We would like to contact you to resolve any issues. Our Technical Support team would be happy to review the equipment with you and make sure everything is working properly. What is the best number for us to reach you? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 13th, 2020

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vasudevan rajasenan

Did not wait too long to answer the call.Good service

1 year ago

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Steve Herz

Good follow through on testing events vs actual

1 year ago

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John

responsive and well managed polite on the phone

2 years ago

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Julie Rio Rancho, NM

People are always compassionate and kind.

2 years ago

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A. Phillips Littleton, CO

I would give a 5....very helpful/responsive- device has gone off when I did not fall...have new device now

2 years ago

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Reply from MobileHelp

Awesome! Thank you for giving us a 5! However, it looks like you accidentally gave us a 1 star when your review says 5 stars. If you are able to, please take a moment to update your stars on this review. Thank you for being a valued part of the MobileHelp family!

Oct. 11th, 2020

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Myra Koell Medford, OR

Product came in a timely manner. Set up was easy.

2 years ago

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Dana Todd & looking at different similar devices for my money. So only one device needed. Muskogee, OK

Didn't know I had to have not one device but two with me at all time

2 years ago

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Reply from MobileHelp

Most customers wear the help button (neck or wrist) all the time, and then when they leave the house they will take the mobile device with them. Put it in their pocket, purse, clip to their pants in the mobile case. You need to be within 600 feet of the mobile device to send a signal from your help button. The only time you would need to have both devices with you, is when you leave the house. Otherwise you can leave the mobile device on the cradle charger while you are at home. However, if you would prefer, you can always just wear the mobile device, but you will need to remember to take it off and charge it, unlike the help button that has a battery life of 5+ years. If you would like to discuss your options in more detail, give us a call at 877-827-6207.

Oct. 1st, 2020

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David Conrad Bowie, MD

Overall very satisfied a little pricey though

2 years ago

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John fenn and daughter sharon Minneapolis, MN

A few false alarms one where I was asleep and not falling!

2 years ago

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JS Racine, WI

Prompt delivery of unit. Great costumer service.

2 years ago

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Betty Warner Robins, GA

When I tested it, it took them more than 2 minutes for them to answer the phone.

2 years ago

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Reply from MobileHelp

We would love to review your test calls with you. Please give us a call at 877-827-6207, Option 1 at your earliest convenience.

Oct. 1st, 2020

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Marilyne Williamson Phenix City, AL

Prompt to respond, friendly employees, easy to use

2 years ago

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Nancy Adams Port Clinton, OH

Very sporadic reception with AT&T for use of my GPS system where I live.

2 years ago

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Reply from MobileHelp

We are sorry to hear that you live in an area with poor cellular coverage. We do offer a landline option, if that would be something you would be interested in. Give us a call!

Aug. 31st, 2020

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Elnora Detroit, MI

Customer service n the way they contact everybody on your emergency list fast.

2 years ago

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Reply from MobileHelp

Thank you for the feedback! Is there anything we can do to earn a higher rating?

Aug. 21st, 2020

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Robert Hilliard, FL

We have tried to test it 2 or 3 times and it hasn’t worked yet. I haven’t gotten anything from them this year.

2 years ago

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Reply from MobileHelp

HI Robert! Have you given us a call? Please contact our Technical Support Team at 877-827-6207, Option 1. We look forward to speaking to you soon.

Aug. 21st, 2020

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Ruth Rysan Hot Springs Village, AR

Based on test response.We have not needed in emergency.

2 years ago

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Michael L. MacDonald

Helpful & courteous sales, backup and technical staff

2 years ago

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yowanda

This product has been a life saver for my dad.

2 years ago

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Rudy Duran

Quick service and friendly service when I tested my devices

2 years ago

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Anonymous

The service is good but it goes off when nothing has been done to call it.

2 years ago

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Reply from MobileHelp

Please give our Tech Support Team a call at 877-827-6207, Option 1. They will be happy to help with your concerns!

Aug. 12th, 2020

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Gail Hakim Chandler, AZ

Service is good system is a bit costly. Bit competitive

2 years ago

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Gertrude... want to return equipment, Honolulu, HI

Sold the equipment but never received a call ever since. They do not have any emergency names and phone numbers

2 years ago

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Reply from MobileHelp

Hi Gertrude. To update your profile, you login online through the online portal, if you provided an email address we send you the emergency questions to reply to, or you can complete your profile with a customer care agent over the phone by dialing 877-827-6207.

Aug. 10th, 2020

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Joel parker Chula Vista, CA

Ya dependable and easy to operate. Works when neededo

2 years ago

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K Rogers Mountain Home, AR

cost amd easy to install custoser help in set up

2 years ago

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Patricia Burchette Briscoe Washington, DC

They are responsive and patient with my mother

2 years ago

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Rosa Jordan Pflugerville, TX

So far they have acted when they needed to.

2 years ago

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Randy Similkier Auburn, ME

Thay moved fast and there unit to me fast

2 years ago

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John Medina Fort Worth, TX

Initial equipment faulty. Took 3 times to get my starter package

2 years ago

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Reply from MobileHelp

Thank you for your feedback. We reviewed your account, and we see that your issues have been resolved. If you need any further assistance, please contact us at 877-827-6207.

Jun. 26th, 2020

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Vivian Peacock Bryan, TX

I think it is very expensive given the ad said starts at $19.99

2 years ago

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Reply from MobileHelp

Thank you for taking the time to leave a review. Our home only system starts at $19.95 per month, if you elect to go with a home & away from home and add additional accessories the prices go up from there. If you have any questions, feel free to contact us at 877-827-6207.

Jun. 26th, 2020

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Jane McDonald Colorado Springs, CO

I fell and it didn't go off. Had to call and get another one

2 years ago

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Reply from MobileHelp

We are sorry to hear about your experience. We see that you have already resolved this with our Technical Support Team, if you need any further assistance, please contact us at 877-827-6207. Thank you for your business!

Aug. 10th, 2020

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JUDY WATERS Fernandina Beach, FL

they are very responsive,and Courteous,Respectable

2 years ago

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judith breuggeman Tampa, FL

bad product. two sensitive. set it off twice. once ended up with firetruck at my door. unacceptable

2 years ago

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Reply from MobileHelp

Hi Judith, thank you for your response. We see that you have spoken to Technical Support and they have gone over the alarms in question with you. If you need any further assistance, please contact us at 877-827-6207.

Jun. 25th, 2020

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Anonymous Fairmont, MN

Mobile help is handy. I get a call right away with it.

2 years ago

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Anonymous Chesterfield, MO

I like the security it provides. It did take a while to deliver the lock box.

2 years ago

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Reply from MobileHelp

We appreciate your feedback. Thank you for being a valued part of the MobileHelp family.

Jun. 20th, 2020

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Marie Perry, MI

I had a fall and it was a quick response. I like the quick response best.

2 years ago

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Reply from MobileHelp

Thank you for your kind words! Is there anything we can do to earn a higher rating?

Jun. 11th, 2020

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Jean Prattsburgh, NY

We had a little problem hooking it up. I haven't used it yet.

2 years ago

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Reply from MobileHelp

Our Technical Support Team would be happy to assist you with testing your equipment and answering any questions you may have. Please call 877-827-6207, Option 1 at your earliest convenience.

Jul. 21st, 2020

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Anonymous Las Vegas, NV

It doesn't have a fall tag. It took too long for them to answer.

2 years ago

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Reply from MobileHelp

Thank you for your feedback. You can always add our fall button to your system for an additional cost. Give us a call at 877-827-6207 so we can review your account and go over your options.

Jul. 21st, 2020

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Marsah Morris, IL

I tested it and it's been good, very kind and helpful.

2 years ago

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Lynne Nichols

I haven't had to use it yet (thank heavens)

2 years ago

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Joyce Jones

Works good but they will go off without a fall

2 years ago

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Jacqueline Froman

not loud enough can not hear it when it go off

2 years ago

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Norma Eastes

Cheap and easy to use. They get back to me quickly.

2 years ago

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Jean S wearingen.

They approach the system with encouragement and open lines.

2 years ago