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MobileHelp

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9.3

Overall Score

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Charlene Mahr Edgewater, FL

On service and durability and quick aervice

4 years ago

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William Bonds Kansas City, MO

They keep their word and have a good product.

4 years ago

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Carolyn Normal, IL

They have been quick to respond to any alert!

4 years ago

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Ann Keller, TX

They are easy to understand and utilize.

4 years ago

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Anonymous Minneapolis, MN

Good customer service and delivery and service.

4 years ago

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Mike C. Angola, IN

Nice light weight unit. Good customer service.

4 years ago

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KevinG Plymouth Meeting, PA

Good product, follow up and customer service!

4 years ago

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star star star star star

Kathy andersen

above excellence, customer reps very knowledgeable

4 years ago

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Lynn El Cerrito, CA

They seem quick to respond. (and easy to cancel mistake)

4 years ago

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star star star star star

Glenda Donahue ; Houston, TX

very professional on phone, helpful and always pleasant

4 years ago

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star star star star star

Renee

no problems encountered when ordering and prompt delivery

4 years ago

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star star star star star

Tim Whelan Ventura, CA

Easy and reliable, good customer service

4 years ago

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elois Moultrie, GA

it has been easy and the system works well.

4 years ago

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Barbara J Davis Fort Collins, CO

pendant is comfortable to wear, haven't tested range so can't evaluate

4 years ago

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Kathy

When an emergency happened they were there

4 years ago

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Geraldine Belz Two Rivers, WI

they saved my life when I fell, got help right away.

4 years ago

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Mike Belvidere, IL

The fall detector is a little too sensitive and sometimes will not cancel.

4 years ago

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CB Casey

Explanations in the beginning were not as good as I would like

4 years ago

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Helen Dothan, AL

Everyone's been very nice and very accommodating.

4 years ago

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Amy

It's very effective and the people who came on were excellent.

4 years ago

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Charles M Jackson, MS

It's very comfortable and everything so far has been good.

4 years ago

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Alan Glen Burnie, MD

It's very reliable, easy to carry, and lightweight.

4 years ago

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Fran Santa Fe, NM

Every time I have a question they are helpful.

4 years ago

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Anonymous Tucson, AZ

I have used it twice, and both times, customer service replied very quickly.

4 years ago

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Dolores Phoenix, AZ

The device is very easy to use. There are still some parts of the service that I don't understand.

4 years ago

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Reply from MobileHelp

Dolores, Thank you for your feedback. We would be happy to go over any part of the system that you don't understand. Please contact us at 877-827-6207. We look forward to speaking to you. Best Regards, MobileHelp

Oct. 30th, 2018

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Karen

I accidentally hit the button and they responded very fast.

4 years ago

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Jim Mccabe And

The person who helped me set it up was really very helpful.

4 years ago

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Rose

It's great because they check on you when you're at home.

4 years ago

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Margaret

I have no concerns. I've had immediate responses.

4 years ago

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Lynne

When we tested the device it, it tested okay.

4 years ago

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Catherine

Seems like it's a good technology and not intrusive.

4 years ago

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Brenda

I wear it around my neck and it's comfortable.

4 years ago

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Pamela

I have it on my wrist, and it's easy to keep using it there.

4 years ago

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Robert Las Vegas, NV

Every time I have to call they are there for me.

4 years ago

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Lillian Watertown, SD

There's room for improvement I think, but it is easy to use.

4 years ago

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Gary Zionsville, IN

Customer service always seems to be there. They have called many times to check up on me.

4 years ago

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Anonymous

We ran a couple of tests and they were very responsive.

4 years ago

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star star star star star

Martha

It's comfortable and I haven't seen anything wrong with it.

4 years ago

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Anonymous

I got my questions answered promptly and nicely.

4 years ago

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Beth

Once I called, I got a response right away.

4 years ago

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Shirley

They answered readily and they did what they were supposed to do.

4 years ago

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Linda

The customer service treated me with respect.

4 years ago

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Patricia

It's very convenient and easy to charge.

4 years ago

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Lillian

I accidentally used them and they answered right away.

4 years ago

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Jan Pejchar Tucson, AZ

No problems, good service, prompt response.

4 years ago

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Anonymous Elgin, IL

Easy to set up, easy to use, reasonable cost

4 years ago

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Mary San Jose, CA

Great customer service, extremely user friendly

4 years ago

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Anonymous

new customer--little experience with product, but good so far

4 years ago

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Wadonna Wells/Wanda Wells Ardmore, OK

Didn't offer me the 30 day free trial when I called; I saw it on a TV ad after I had ordered.

4 years ago

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Reply from MobileHelp

Wadonna & Wanda Wells, All accounts automatically come with a 30 day risk free trial. What this means is that if you cancel and return the equipment in the first 30 days, you will receive a FULL refund. After 30 days prorated refund for the duo, solo, and classic systems. This is nothing that needs to be added to an account as it is our general policy on all accounts. If you have an additional questions or concerns, please contact Customer Care at 877-827-6207. Thank you for being a valued part of the MobileHelp family! Sincerely, MobileHelp

Aug. 10th, 2018

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Justine Brooklyn, NY

Very helpful when ordering and setting up system.

4 years ago