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MobileHelp

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LAST UPDATED: March 27th, 2024

Based in Boca Raton, Florida, MobileHelp serves clients in all 50 states. A leading provider of PERS (Personal Emergency Response System) technology, MobileHelp has been in the business of medical monitoring services for the past decade. As an industry leader, many medical alert system providers use MobileHelp's technology in their own products. 

MobileHelp offers a variety of different medical alert systems, including cellular packages as well as landline packages, giving you the option to choose which protection works best for you.

Cellular packages protect anyone at home and on the go, using cellular service through AT&T and GPS satellite tracking technology. The at-home systems are great for those who need protection primarily at home; utilizing the AT&T cellular network, this system works independently of a landline.

MobileHelp offers low monthly monitoring fees, no equipment fees, no activation fees, no long-term contracts, and a lifetime warranty on all equipment. The company's monitoring center is certified and based in the United States.

Read MobileHelp reviews below to see what customers have to say about the medical alert provider. 

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The Good

  • Positive MobileHelp Reviews
  • 30-Day Money-Back Guarantee
  • $200 Visa Gift Card for Referring a Friend
  • Versatile Systems
  • GPS Satellite Tracking Technology
  • MobileHelp Connect Tools
  • Fall Detection Button
  • MobileHelp Cost

Positive MobileHelp Reviews

The majority of MobileHelp reviews are overwhelmingly positive, with most customers awarding the company 5 stars. Common feedback highlights MobileHelp's impressive customer service, quality equipment, quick response times, and overall company reliability.

MobileHelp complaints are limited, demonstrating a trustworthy company and a satisfied customer base. This provides peace of mind to potential MobileHelp customers looking to receive the best possible service; MobileHelp is clearly top-rated for a reason.

30-Day Money-Back Guarantee

MobileHelp offers a 30-day money-back guarantee for all customers, regardless of the plan or equipment purchased. This ensures a risk-free experience and can give customers peace of mind that they have a trial period to decide if MobileHelp is the medical alert provider for them. 

$200 Visa Gift Card for Referring a Friend

MobileHelp has a referral program that awards you a $200 Visa gift card for every referral you send their way. All you have to do is tell your friend to mention your name when he/she calls to order a medical alert device through MobileHelp.

For additional verification, MobileHelp suggests calling them yourself as well to ensure you get full credit for the referral. Once your referral has been a customer for 60 days or more, MobileHelp will mail you a $200 Visa gift card. 

This is a generous offering and if added to your monthly monitoring fees, could give you free service for up to 10 months. The referral money is additionally convenient because you can choose whether or not you want to put the money towards your MobileHelp bill or if you would prefer to spend the money on something else. Most medical alert companies give you credit towards your account rather than give you money you can spend any way you'd like. 

Versatile Systems

MobileHelp offers simplified, but versatile medical alert systems to appeal to all types of lifestyles. All packages include a 30-day money-back guarantee, free equipment, free activation, no long-term contract, and a lifetime warranty.

Each medical alert device is also equipped with an emergency button, with two-way communication as an added precaution, that connects you to emergency responders at a certified monitoring center.

MobileHelp Classic

This in-home medical alert system is ideal for those who stay at home but want the security of a medical alert system. It is a cellular in-home medical alert system that protects you even when you don't have a landline phone.

MobileHelp Wired Home

This is a landline-based medical alert system with coverage up to 1,300 feet. No cellular signal is required since it is a landline connection hookup. The system works with a wearable alert button that can either be worn on the wrist or as a lanyard. The MobileHelp Wired Home also has a built-in speaker. 

MobileHelp Touch

This system is a hand-held tablet with all the best features of the traditional medical alert system. The package includes an emergency help device as well as a cradle charger. The focus being on customization and easy-to-use features, The MobileHelp Touch has an 8-inch touchscreen display, in-home medication reminders (optional), a rotating picture gallery, cognitive games, and video-based doctor consultations.

The system is 4G LTE compatible and WiFi and Bluetooth-enabled. You can add an automatic fall button for an additional $10 per month. 

MobileHelp Duo

This system doubles as an in-home medical alert system and a mobile alert system. It includes a base station that has an emergency button, a test button, a reset button, and a display of the time, date, and temperature. The system comes with one emergency alert device that includes a two-way speaker and a cradle charger. No landline is required for this system. 

Mobile Duo

This is a two-for-the-price-of-one GPS medical alert system. It includes two help buttons, water repellent technology, and patented GPS technology. It can be used at home or on the go, and no landline is required since it is cellular. 

MobileHelp Smart

This Samsung-powered smartwatch is GPS-enabled, easy to set up, and stylish. The watch has a built-in microphone and speaker, and you can view your local weather forecast with a built-in weather app. The MobileHelp Smart can also monitor your heart rate, calories you've burned, and steps you've walked. The package comes with a USB wireless charger that includes a LED indicator. 

MobileHelp Solo

This system is an in-home cellular alert system that also protects you on the go, even when you don't have a landline. It installs in seconds and can be taken anywhere since the mobile device is small enough to fit in your pocket. The system includes a base station and an alert button with a GPS, cellular, and low battery indicator. It also comes with a cradle charger and a USB charging port. 

GPS Satellite Tracking Technology

MobileHelp's focus is on GPS tracking technology. The company's Anywhere Help Button is their prized feature. Compared to some other companies in the personal emergency response niche, the Anywhere Help Button doesn't require a landline phone and can be used when taking walks, in the car, shopping, or on vacation. These alert systems will not only know who you are but where you are as well.

With this button, customers can contact help from anywhere. In the time that a cell phone 911 operator spends gathering personal information, a MobileHelp operator will have contacted the closest emergency responders and will have already explained this information to them.

Help will be on the way to the customer's current location already knowing the information they need to assist them. Once help is secured, MobileHelp's operators contact the customer's family, friends, and other loved ones.

MobileHelp Connect Tools

One feature MobileHelp offers is MobileHelp Connect® - a suite of online tools to help customers and authorized caregivers, such as family members, actively participate in monitoring the subscriber's health and well-being. MobileHelp Connect standard features are available at no extra charge and premium features are offered for an additional monthly fee.

MobileHelp's mobile GPS medical alert systems offer location services that can be accessed through MobileHelp Connect. Anyone with access to their Connect account can log in and lock in on the GPS device to locate their loved one.

MobileHelp Connect also offers system alerts that will notify you when the equipment has a low battery, is being tested or has been activated in an emergency.  Features available will vary depending on the type of system and accessories used.

Within MobileHelp Connect, there are two additional features that can be purchased for just $5 more per month: Medication Reminders and Activity Tracker. The Medication Reminder lets users (or a family member) schedule medication reminders online using the Connect portal and schedule friendly reminders to the user to take their meds every day and on time. These audio reminders come through the Cellular Base Station (included with the Classic and DUO systems).

Activity Tracking allows a user to track their daily, weekly, or monthly activity levels to ensure they are keeping an active lifestyle. This feature keeps family members aware of their loved one's condition as they live independently.

Information is graphed through the MobileHelp Connect portal to help the user (or a family member) track trends to ensure a healthy lifestyle. It is also a great feature for families of people with dementia or Alzheimer's who tend to wander off. This information is taken through the Fall Detection Pendant and is kept within the Cellular Base Station (included with the Classic and DUO systems).

MobileHelp has just released a new service called "MobileHelp Connect Premium" which provides a lifetime price guarantee, protection from replacing lost or damaged equipment, and additional discounts on added services and accessories.

Fall Detection Button

MobileHelp now offers a product called "Fall Detection Button". The Fall Detection Button is an important feature that automatically sends out an alarm if you fall and are unable to press your help button.

Fall buttons have been shown to reduce injuries and deaths since there are times when seniors fall and cannot manually summon help. The Fall Button is also compatible with both the in-home and away units to ensure safety precautions no matter where you are.

MobileHelp Cost

MobileHelp's monthly monitoring cost starts at $19.99 with no equipment or activation fees, an extremely competitive rate with added perks compared to other medical alert companies.

There is also a lifetime warranty on all equipment, and you do not have to sign a contract to use MobileHelp's medical alert services. This is on par with other top-rated medical alert companies and ensures an affordable option for consumers looking for quality and reliable medical alert services.  

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The Bad

  • Limited to Areas Covered by AT&T
  • Additional Fee

Limited to Areas Covered by AT&T

MobileHelp only works for those who live in areas covered by the AT&T network. Their monitoring system works with a cellular network to deliver 3G service that works both at home and while away from the home. Unfortunately, if AT&T doesn't service a specific location, MobileHelp won't work well there. The AT&T cellular network provides coverage to 97% of the continental United States, however, you should find out if the service is available in your area before purchasing MobileHelp's medical alert service.

Additional Fee

One fine print issue concerns the Mobile Help Connect feature. MobileHelp Connect is free, but there is an additional cost of $5 per 30 additional location requests. The free feature only covers up to 30 location requests per month. This only becomes an issue if the person using the medical alert device is traveling a lot and family members have to check in on them constantly; if they are, pricing can add up.

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The Bottom Line

MobileHelp is a reliable medical alert company with quality customer service, equipment, and overall medical alert services, giving MobileHelp a high star rating and an extremely satisfied customer base. No phone landline is required to use the MobileHelp medical alert system.

The company is one of the leading providers of M-PERS or Mobile Personal Emergency Response System technology, servicing all 50 US states, so potential customers will have peace of mind knowing that a MobileHelp alert device is available everywhere.

MobileHelp also offers MobileHelp Connect which is a platform that helps families track their senior loved ones while using their MobileHelp system. 

MobileHelp has an affordable monthly cost and the company does not charge an activation or equipment fee. The medical alert provider does not require customers to sign any long-term contracts, and there is a lifetime warranty on all equipment.

There is also a 30-day money-back guarantee, so MobileHelp is completely risk-free. You can also refer a friend for a $200 visa gift card.

Read MobileHelp reviews below to hear about MobileHelp experiences from actual customers.

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MobileHelp Frequently Asked Questions

How does MobileHelp’s cost compare to other medical alert companies?

MobileHelp has competitive pricing when compared to other top-rated medical alert companies. Its monthly monitoring cost starts at $19.95, and the company does not charge an equipment fee or activation fee.

Does MobileHelp provide a money-back guarantee?

Yes, MobileHelp offers a 30-day risk-free trial. If you decide within the 30 days that MobileHelp is not for you, the company will give you a full refund.

How much does MobileHelp’s equipment cost?

MobileHelp’s equipment is completely free. You also don’t have to pay for standard shipping. We do have expedited shipping that does have a fee.

Does MobileHelp require a long-term contract?

No, MobileHelp does not require a long-term contract. Its services are on a month-to-month basis.

Does MobileHelp offer an equipment warranty?

Yes, MobileHelp provides a lifetime warranty on all of its equipment.

Does MobileHelp offer fall detection?

Yes, MobileHelp offers fall detection with all of its medical alert packages, regardless of whether it is an at-home or on-the-go plan.

Can MobileHelp work outside of the home?

Yes, MobileHelp offers on-the-go medical alert buttons that function anywhere that has access to AT&T cellular networks.

Are MobileHelp reviews positive?

Yes, the vast majority of MobileHelp reviews are five stars. Customers highlight the company as a trusted medical alert provider with excellent customer service, quick response times, and reliable equipment.
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Star Rating

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4.6

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14,518 Reviews

Review Breakdown

5 grade

75%

4 grade

15%

3 grade

6%

2 grade

2%

1 grade

2%

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Alyssa Barnes

Customer service has been great. Takes a little to get used to the system, so we’ve had quite a few accidental calls but they were always nice. I couldn’t reach my mom one day so I called Mobilehelp and they spoke to the paramedics who were taking her to the hospital. My dad, who has dementia, had called 911 instead of Mobilehelp. Either way, the system worked

1 week ago Edited March 27, 2024

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Janet

The response time is great. The fall button is too sensitive. It even goes off when I go over a speed bump too fast. The automatic response sometimes talks over the second message and even over the operator so it becomes difficult to understand and respond. Yesterday it kept going even after the alert was cancelled.

6 days ago

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Christian Mueller Grand Junction, CO

So far I have liked everything with regards to prompt service and any additional communication with customer service. The system has not really been put to the full test from normal use, which is why I am withholding the 5th star.

2 weeks ago

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dale

I don't know if fall detection shortens battery life or not but ours does NOT last the 3 days they claim. 1 1/2 days is the longest we have gone without a low batt. warning. That said, so far, so good and hopefully never need.

2 weeks ago

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Mary Jo Giancola Cleveland, OH

The salesperson Patrick was wonderful. However when I called customer service to add the emergency contact numbers the customer service person was rude and not helpful. Overall I am happy with the service especially Patrick but the first experience with customer service was underwhelming

3 weeks ago

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Chris Dazed Fort Worth, TX

The device works great. Definitely have to charge once a day or it will run out of power. Dropped the device and it auto called. It is simple to cancel calls. It took longer to get to us than we were told but aside from that everything has worked as it should and the price is reasonable compared to similar services.

3 weeks ago

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Janet Needham New Albany, IN

I really like the secure feeling it gives me. Notifications go to my folks on my list even when the charge fails . That being said it only holds a charge for 36 hours. It has lost its charge at the most inopportune times, usually when I'm not near my charger. I sent an email yesterday and the only response I've received is that you got my email.

4 weeks ago

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Robert Murphy Hopatcong, NJ

The brain (GPS) of the mobile unit is too large for my Mom to wear around her neck. The pendant is much better but her remembering to bring it with her will likely be a crapshoot.

4 weeks ago Edited March 7, 2024

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Kathy Bristol, CT

I find the device heavy around the neck and I know it’s because it has all the features. Lanyard could be longer. All in all I’m comfortable knowing if something happens someone is there.

4 weeks ago

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Marjorie

I like the rating it got, but would appreciate a little more instructions on the use of my necklace.

19 hours ago

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Troy Benton Harbor, MI

im not sure how to evaluate a service i haven't used! Customer service has been impressive and the cost is fair, unlike their competitors. I hope I'll never find out how good this all works out in an emergency. I will say that I'm not a fan of all the add-ons that seem unnecessary. But again, in an emergency maybe they are necessary

2 months ago

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Paula

The first wearable had to go back because of an issue With a battery, and the second one battery is great but it's easy to jostle and setting it off saying fall detected. So it is a learning curve but I know my friend is very pleased with hers so I think I will be too.

2 months ago

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Nancy Gibson

Overall satisfied. Seems it detects falls sometimes when their hasn't been a fall

2 days ago

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Muriel Houston, TX

The device is larger than I thought it would be. It is super sensitive and goes off very easily. I am happy with the quick response.

4 weeks ago

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Ann

I like the fact that you receive a quick response. I leaned over and I inadvertently set it off. I wished I didn't have to charge as frequently as I do.

1 month ago

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Carl Kennebunk, ME

I’ve had my mobile alert just over a month with fall detection. I haven’t had to use it so far. I really would prefer a wrist watch type as the pendant I have is cumbersome, which is why I gave it 4 instead of 5 stars. As far as signing up my sales person, was courteous and helpful.

3 months ago

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amy willard

Wish the battery did not have to be charged daily. Otherwise its great.

21 hours ago

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Nancy Miami, FL

Purchased for my Mother-in-law who is 95. Her sons said she wouldn’t wear it but she does and feels so much more secure and safe. She really likes the button in the shower. She thinks the sign for the door reminding her to take the unit with is a good idea too. Thankfully she hasn’t had to use it and hopefully never will need to. The peace of mind for all us is so important since she still lives alone. We do wish the bracelet had fall detection as she simply wouldn’t wear the necklace that does. Thank you

4 months ago

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Gilda

Auto fall detection failed to work 2 times when my Mom fell. Extremely courteous customer service.

3 weeks ago

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Carmen Hendersonville, NC

Easy to use and charge. Only problem so far are 2 false fall calls - one I just placed the pendant on a pillow and it detected a fall. The other I took it off the charger and hung it around my neck and it went off.

3 weeks ago

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Jack

Mobile Help definitely works well. Our problem with it is getting adjusted to using it without setting it off when living our daily (or nightly) routines. We seem to accidentally press buttons. We need to find ways not to set it up so that we won't have the EMT's show up at 4 am and our son receives a phone call just because one of us rolls over in bed. We are adjusting and our family feels comfortable knowing that it really does work and we are safe.

2 months ago

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Debra Milwaukee, WI

I like the fact that the necklace device it appears to work, and that my husband doesn't mind wearing it; in fact, he's happy to have it. And it allows me (wife) to leave the house without feeling overly worried about him falling.

4 months ago

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Marilyn Ruth Gahan Greenville, SC

My husband fell a couple weeks ago and his mobile help didn’t detect the fall. I was out at the time, so when I returned , he pressed the button and the call went through and the response was quick. Soon after the call was made , he received a message the unit needed to be charged.

4 months ago

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Charity Hasting Eaton, OH

My mom has trouble hearing when the operator comes on and has difficulty with the operator understanding or hearing what she is saying. Squad has been called and canceled a couple of times due to the operator or my mom not communicating correctly. In positive note, very responsive

4 months ago

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Mary Martinsville, VA

I really liked the simplicity of making the decision to go with this company. The sales person was great and very helpful. I also like the fall detection feature. We have had a little rough start with false fall detection but they are sending a complete new system. No problem at all.

5 months ago

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Deborah Edgewater, FL

Flashing green light on necklace. Too sensitive to fall detection. Can be just sitting and fall section goes off. Easy to cancel alert.

2 months ago

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Clark Kissimmee, FL

Patrick was helpful in getting both my husband and Father set up. It's been less than a month and we had one occurrence where my dad press the button by mistake and the response was excellent and resolved expeditiously. Thank you MobileHelp for helping in providing a sense of security.

2 months ago

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Vincent New Baltimore, MI

Appreciate the sales rep, explained all well, professional and friendly he was. Can’t say more, as I have not yet needed nor used the service, so I don’t know how well it will work, frankly hope I never need to find out.

2 months ago

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John

Good customer service and response time.

1 week ago

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Val Sanders Fitzgerald, GA

The service is great. They detected when mom fell and sent help. The only downside is that the battery needs to be recharged every few days. I live 3000 miles from mom but I am immediately notified if the battery is low or if she has fallen.

6 months ago

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Eileen Concord, MA

Haven’t had it very long but don’t like having to carry the WiFi equipment Around with me. Forget it quite frequently. Like the idea of having the ability to notify If I have a fall though. Good to have lockbox included. Watch is very nice. Since I have not had the need for it, it’s very hard for me to measure rating But it seems very good for the money. Would like to fill out this form when I have had more experience with it but it seems very good. Separate WiFi gadget is a nuisance. I left some answers blank just not had enough experience to answer.

9 months ago

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Sandra Boston, MA

I haven't needed anything yet so I don't know if I will be satisfied or not. The first day I wore the device it said that it detected a fall... when in fact all I did was put it on over my head. ?!? But I followed the instructions to dismiss the "call for assistance" and have had no issues since. I take it off to sleep, but the charger is only inches from my pillow.

9 months ago

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Lucy Charlotte, NC

I have only had MobileHelp a couple of months. My opinion is that you dhokk up of not ask for a review until customers have had time to have an opinion. I got my first request during the first month. My only request is that the alert goes off at the slightest movement. I called customer service and was told it can't be adjusted. The rep was very nice and we tested it. The alarm went off when the mechanism was dropped about 4 feet. However, it goes off 2 or 3 times a day. I was doing yard work and it went off when I was stooped down pulling weeds. It never touched anything. Also, it goes off sometimes when I am watching TV and just move it to be move comfortable.

1 year ago

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Megan Tozier Pataskala, OH

It was a very responsive service and worked well which helped give me peace of mind. I'm a more active client yet a fall risk with a toddler and big Great Dane. My kiddo and dog kept setting off the multiple devices, making it a little frustrating. For the same price per month we decided to get a smart active watch. Your company didn't have a watch option with the fall service that I needed plus there's a lot more apps that I can use and features I can use with my smart phone. Your product is simple and would work really well for a less mobilized and in need of less technology kind of client. The system still worked really well.

2 years ago

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Ann M. Barnwell York, SC

Mobile Help is everything I had hoped it would be. As an 81 year old widow I was searching for a device that would let me keep my independnece and make my family feel I was secure at home. It needed to be easy to use and affordable for my fixed income. It needed to be able to allow me to travel with its protection. The people at Mobile Help have been helpful and courteous. I have had only one problem. 2 weeks ago I fell. My device kept saying " Call is in progress." I was unhurt but unable to get up. My son happened to come by and got me up. He called the support team at Central Station. Mobile Help. They had no record of the call. I never heard back as to what the problem was and I just have to have faith that what was wrong was corrected,

2 years ago

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Paul Mason City, IA

I don't think the volume is high enough on the speakers for elderly people that are hard of hearing. The neck pendant will not hold in place. You can pull them up to the link that you want them to be and they gradually just work down all the time. I had to take my mother's in in order to keep it from getting too long on, so they need to have a little bit better band on their adjustment availability somehow differently than what it is. It seems like every time we've called or if there a question or issue they've been very courteous and they've been very prompt trying to fix it so. I tested it and it works fine, but it has gone on and off a couple times for no apparent reason. Other people have heard my alarm go off and said MobileHelp called to ask if I was okay and they hadn't done anything like pushing the buttons or anything like that.

3 years ago

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Diana Wright Pinellas Park, FL

It works just the way it is supposed to. Disappointed that my kids (who are paying the monthly fee) were told the device worn round my neck would detect falls, when in fact, they would have to pay more per month for a separate button for that. I am not disabled and not elderly, just 73 and get around well. I was only concerned that I might fall when alone and not be able to get help, since I live alone. They are already paying more than other similar services, so I told them I will take my chances on being able to reach the call button if I fall. I would not another thing around my neck, as well, all the time. I do not like having to take the mobile base with me when I go places. Too many heavy things in my purse now. Other than that, it works very well.

3 years ago

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Debi

The company is easy to work with; friendly, good explanation of services. For the most part I am happy with the product, however the mobile portion of the product intended to function as the GPS appears to be a little chunky for a man's pocket and too much mass for a key chain. My father would need to remember to take it from it's base and somehow find a place for it in his truck. He has not been willing to do so. I believe if that portion were smaller, it may be more practical to put on a key chain. However, I will say my brother accidentally dropped the "fall detection" button - from just about 3 feet - and says MobileHelp responded immediately. I was happy to hear that!

5 years ago

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Jim Boone, IA

For the first couple of weeks home from the rehabilitation center, nearly every day in the bathroom or the kitchen I had to call the fire and rescue with MobileHelp. It has been extremely valuable for me. The only complaint I have is that there's been like three times that it indicated there was a fall and there wasn't. There's been probably a half a dozen times that I did fall and it didn't detect it so I had to push the button in order to get help. Customer service has been outstanding. A lot of times I don't have to wait five minutes or so and the fire and rescue team is here. They're so quick to respond. I've had situations in the middle of the night where you're accidentally falling out of bed. I've had situations in the mornings and in the evenings where I've fallen in the bathroom and they've been so quick to respond and not leave me hanging. I'm gratefull they get help here really quick.

5 years ago

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Doris

I saw big advertisement on the back page of the A.A.R. bulletin and I had seen others before and this one somehow appealed to me and I had my son in law check it out and he said to It looked okay and so that's why I enrolled. I believe the value is good. It was easy for me to put together and use the charger. I actually was wearing it one day when I was working in the kitchen and the one that I wear around my neck is quite long and I must have leaned against the counter in the kitchen and I didn't realize that I had pushed the button but I got a phone call immediately and so that was very good to know about their response time. I have very thin wrist so the wrist watch goes better around my ankles than my wrist.

5 years ago

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Bill Jensen

Well I tried some of the others the thing that decided most is that the way that the battery before it has to be recharged. No but I can certainly describe a situation I got involved in about a week ago. I would say maybe 4 well because of an experience I had with the other week ago. Yes, Okay I'm going to tell you about the past experience that's what I write are you listening? (rep says yes) Okay I tried to test the equipment and the units we're separated at the back of my house and what I was hearing on the same unit was not the same as told to me on the other unit so I ended up with the paramedics on my house and I don't need that cause I'm at a second home 500 miles away somewhere other than the medical use (unclear) as well so that wasn't too encouraging.

5 years ago

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Lynn Reigle Kissimmee, FL

We got it because of the cost and the features the equipment has. The small cellphone thing just fits in one of my shirt's pockets. I haven't really had to take the mobile base with me that much. I've only really tested it but it works and it appears to be well built. The people that I've talked to have been very good. They always get my questions answered promptly and professionally. Normally I just wear it at home and when I'm out and about. I've only had one problem with them. They sent me some forms they wanted me to review and sign and, in there, they had my emergency contacts in the wrong order of priority. I called them about that and they told me to sign it and send it back anyways, that they would just update that info on their system. Thing is, they literally sent me a contract. I was not about to sign a contract that was incorrect so I insisted they sent me a corrected one. It has been well over a week and I'm still waiting on it. They got me the equipment far faster than that form.

5 years ago

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Donald Krisher Arvada, CO

I was desperate at the time. When I saw their ad in the AARP magazine I decided to go with it since it looked like a pretty thorough service. I got it for my husband so that I can have some peace of mind since he has some dementia. They were very instructive when it came to setting everything up. That was wonderful because, when the box came in, I didn't know how I was going to do it. They explained everything very clearly to my husband and he was able to do everything. We didn't have to have one of our kids come out and do it. On an average day he uses it when I go out in case he falls while I'm not around. It's very sensitive. We've had it go off a few times without reason and it has been quite terrifying. The voice comes on saying 'fall detected' and he'll have to reset it and let them know he's ok. It takes some time to get used to it. So far it has been far more expensive than what I thought it was going to be. In the long run I think it'll be worth it.

5 years ago

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Walter Freison Denver, CO

I picked them because they had more to offer than the other service I had. The other one didn't even have GPS. MobileHelp has a lot of great advantage points to it. It's very convenient and it works well for me. The buttons are good quality. They're waterproof so I don't have to worry about them getting wet. I wear it every day. It's not bulky compared to the other one I had. I mean, it had Velcro strap to keep it together and it kept getting stuck on things. This one is all rubber, so I don't have any problems with it. I know that if I fall I can at least get some help. There were a few times with the other company where I fell but nobody was there to help me.

5 years ago

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R.R. Saint Simons Island, GA

I'm 72 and I still work in the yard or in the shop. I'm by myself 90% of the time so I just needed a little back up. I heard a commercial for them and decided to check it out. I think that, in the end, they were the best option. Customer service is fantastic, their response has been good so far when I call to check on the thing and make sure that it's working properly. They have responded to anything that has happened so far, so that leads me to believe that if I had an emergency, they would be right there. It gives me peace of mind that I if anything happens in my house, I can get help with my device.

5 years ago

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Anonymous Smyrna, DE

I looked at different services on magazines and my sister and I called them. We evaluated each one of them and finally settled on Mobile Help. They have been very helpful and pleasant to work with. They have answered my questions though different people would give me different answers. That made it a little hard to know what to do. For instance, I asked which button I should push to cancel the call if I pushed it by accident. The man that I talked to said I needed to answer anyway. When they called me they asked me several times if I was alright and I just kept saying yes, yes, yes. For a while they would just keep on calling me and asking me if I was hurt. Most of the time I was either sitting on a chair or lying in bed. I would have to tell them that was ok and that there were no problems. Sometimes I felt like I was being smothered you know. I kept getting these calls all the time. In the end they sent me a new pendant hoping that it would stop. It just arrived and so far I haven't gotten any calls. I'm still happy about having it.

5 years ago

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Sandra Gasson Boynton Beach, FL

I feel that, being alone in my home, I need some something near me that I can use to immediately alert someone if anything is wrong. That is why I got it. Everything is set up very nicely. They walked me through the process and it was very easy. They have been very helpful when answering my questions and fulfilling my needs. If I ever have more questions, I know how to reach them. I've never had to use it but I do wear it in the house in case I fall. It works nationwide so when I travel I take everything I need to be able to contact them if I need them. I feel like it's very expensive though. Other companies out there had a promotion where they had a onetime fee and that was that. I hope I don't ever really need it, but it's here with me in case I do.

5 years ago

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Dottie Selph Greer, SC

I had one of these little advertising cards for MobileHelp that comes in a magazine or a newspaper, about the part that goes around your neck, and I just called them up and got myself one after I started falling when my body became real weak. I just could not pull myself back up. I haven't fallen since I got it, but it's an assurance that if I do fall, I've got some way of getting up. They were just doing their job, and I really do appreciate having it around my neck, but I was fixing' to send it back because it kept going off at night, and I wouldn't set it off. They called me at 3:30 or 4 o'clock in the morning, and another time around 11 at night. I told them, "if you don't quit waking me up, I'm gonna send this thing back!" I told the gentleman that I was speaking with, "I'll call you the next time I need you." They haven't bothered me in a long time now.

5 years ago

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Cheryl Cheppard Torrance, CA

My daughter has bronchial asthma, so I got the device for her benefit, especially when I'm not around. One time, when she had an attack at school, I got a call from MobileHelp to let me know that they had gotten a signal from her. They patched me in and called the school and they were all able to locate her classroom while Mobile Help stayed on the line with me. I do have mixed feelings about it because of what happened another time, though. She was out with friends and was supposed to check in with me by a certain time. When she hadn't, and was over a half hour late, I called MobileHelp customer service and asked them to tell me where she was located. They said at the time she was by the Old Navy store at the mall. I went to find her, but she wasn't there, and when I finally could talk to her later, she said she had never been there. Overall I think it's a good device to have. It's certainly alleviated any worry that I normally would have with her, and it's a good system. I think any system is going to have some kinks, but the benefits outweigh that. I'm in a town where I don't have any relatives. I don't have anyone that I can depend on, and so it really helps me with that.

5 years ago

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Helen Cohen Boynton Beach, FL

I can't place a monetary value on the peace of mind it gives me just to know that when I'm not home and something happens to my mother, somebody will be available to come help her. I had looked into it on AARP and on Consumer Reports and it just looked like it was going to be the best option for my mother and me, for a variety of reasons. There have been a couple of false alarms with our fall detection service, but nothing we had to call technical support over. The necklace just wasn't made for someone quite as short as my mother, so she has to wear it really short and close to her neck in order for it to work properly and avoid more false alerts. Other than that, we like them enough that I already have recommended them to other people. They've been terrific when we've called with the false alert. They knew exactly what to tell us.

5 years ago