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MobileHelp

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9.5

Overall Score

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Justine Brooklyn, NY

Very helpful when ordering and setting up system.

5 years ago

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Tom 89 years old St. Petersburg, FL

the watch band is not good ...The neck "chain" does not come apart easily.

5 years ago

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star star star star star

Deb Matson (caregiver/daughter)

Great service, and equipment is sensitive/effective.

5 years ago

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Grandmom Pompano Beach, FL

They are very quick to respond and make sure all is okay.

5 years ago

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SANDRA Hemet, CA

QUICK RESPONSE TIME WHEN YOU CALL FOR HELP

5 years ago

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anonymous client Lancaster, PA

Helpful, friendly support; effective, excellent technology.

5 years ago

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star star star star star

Donna T. Hibbing, MN

Very complete system. Easy to install and operate

5 years ago

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star star star star star

MATTERA

The watch I bought is very reliable and stylish

5 years ago

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Michael Mukilteo, WA

The device is a little touchy. Whenever I sit down it goes off.

5 years ago

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Barbara Superior, WI

Every time the button gets pushed someone's there to respond. I have confidence in it.

5 years ago

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star star star star star

Maryland Lady

Convenience, portability and thoroughness of their set up.

5 years ago

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KATHY

THE BUTTON THAT GOES AROUND YOUR NECK HAS GONE OFF TWICE ON ITS OWN

5 years ago

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Herbert Patterson

on several occasions there was a false alarm when removinb the necklace.

5 years ago

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star star star star star

Patricia

very prompt in letting us know we had a power failure

5 years ago

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star star star star star

DonnaB

It is very easy to use on a daily basis.

5 years ago

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star star star star star

Jean Kelso

Always available and clear on instruction

5 years ago

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Etta

Peace of mind and customer service friendly

5 years ago

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Lois Bogia

I can not wear the fall alarm in bed and night or it goes off. So I do not have the use of it about 1/3 of the ti

5 years ago

MobileHelp Logo

Reply from MobileHelp

Lois,

Thank you for your review. We do not recommend wearing the fall detection pendant to bed because it can cause false alarms if you roll around while sleeping. We would recommend wearing a standard help button while sleeping. If you have any questions regarding this, we would be happy to assist you, please contact technical support at 877-827-6207, Option 1. Thank you for being a valued part of the MobileHelp family!

Sincerely,

MobileHelp

Jul. 26th, 2018

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Gene

Response time is great, even when it was a mistake.

5 years ago

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Sandy Morris, IL

They have clear instructions and it is easy to use.

5 years ago

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Fred Washington Crossing, PA

Everything is fine, except you have to carry the speaker around with you which I don't like.

5 years ago

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star star star star star

Susan

It's very easy to use and they were very helpful to me.

5 years ago

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star star star star star_border

Allan

Everybody has answered my questions and gotten back to me rapidly.

5 years ago

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star star star star star

Mary S W Rosenberg, TX

Fast and calm when that button is pushed!

5 years ago

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star star star star star

Janette Faris Lubbock, TX

Very helpful and responsive to the needs of my mother.

5 years ago

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star star star star star

Byron Williams

CS is without eqal. false alarms are handled with courtesy

5 years ago

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star star star star star

Anonymous

They are very attentive and I have no complaints with them.

5 years ago

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Connie Williamson Colorado Springs, CO

The price is good and they are responcive and helpful

5 years ago

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Evelyn Irons, MI

They are very helpful with any questions we may have

5 years ago

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Phil Port Saint Lucie, FL

The fall pendant is too sensitive It goes off when you are sitting still.

5 years ago

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Reply from MobileHelp

Phil,
We would be happy to discuss ways to limit false alarms, as well as, go over any false alarms you have experienced. Please contact our technical support team at 877-827-6207, Option 1. We look forward to speaking to you!

Kind Regards,

MobileHelp

Jun. 27th, 2018

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Bob Middleton, WI

Helpful, good equipment, reasonable cost

5 years ago

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Roberta mages Bartlesville, OK

Always friendly and well informed and professional

5 years ago

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Joy Simpson Montgomery, TX

the fall buttons is a never ending problem for my mother. It goes off for no reason

5 years ago

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Reply from MobileHelp

Joy,

We are sorry to hear that you are having problems with the fall detection pendant. Technical Support would be happy to go over ways to limit false alarms, as well as, investigate any particular false alarms you have experienced. They can be reached at 877-827-6207, Option 1. They are available M-F 8am-8pm EST & Sat/Sun 9am-6pm EST. We look forward to speaking to you.

Best Regards,

MobileHelp

Jun. 26th, 2018

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Donna Moon Bradenton, FL

Very help concerning proper set up of equipment

5 years ago

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star star star star star

Dolly Kozub Wadsworth, OH

They respond immediately and are very thorough

5 years ago

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Terri Elk River, MN

There is a quick response and they are very helpful.

5 years ago

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star star star star star

Betty Richardson, TX

Easy to operate and answer quickly when called

5 years ago

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Anonymous San Antonio, TX

Service is excellent everytime, thank you

5 years ago

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ELEONORE MEIER

I NEVER HAD A EMERENCY BUT THEY CHARGE ME MORE THEN THEY TOLD ME ON THE PHONE

5 years ago

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Bernard Cohen

I got a test and the response was quick, within the minute I would say.

5 years ago

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Earl Count Aurora, OH

I had one false alarm and they were very good with me.

5 years ago

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Jerry And Frankie Bridges Thomaston, GA

I got quick results on the time I used it, the price is good as well.

5 years ago

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Warren C Englund

I accidentally pressed it a couple of times and it worked.

5 years ago

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Virginia Jannink Mesa, AZ

Every time I have had to call in they've been very helpful.

5 years ago

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Jo-An S Hamilton

Very reasonable price, and it's convenient.

5 years ago

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Paul Mercer

It's very helpful and it works really well for me.

5 years ago

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Reply from MobileHelp

Paul,

Thank you so much for the kind review. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with all of our customers.

Best Regards,

MobileHelp

Jun. 22nd, 2018

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Pamela Shea Great Falls, MT

I feel comfortable in it. It's accurate and nice to have.

5 years ago

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Robert Simes Charlotte, NC

This is comfortable to wear and easy to use. I just carry it around with me.

5 years ago

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Anonymously Boulder, CO

I decided to go with MobileHelp because they have a system that can track you.

5 years ago

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Regina Knebel Watertown, SD

Mobilehelp's pendant is very sensitive and has been accidentally set off a number of times.

5 years ago