Name: MobileHelp
Rating: 4.6

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Verified Customer

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Ruth Marion, IN

I would say that ease of operation and customer service.

5 years ago

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Anonymous Newark, DE

You have the very best customer service staff ever!!!!

5 years ago

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Joyce Paonia, CO

Service is good but, not perfect. Sometimes slow to answer the phone.

5 years ago

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C. Potts San Anselmo, CA

Great service always there when you need them!

5 years ago

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Anonymous Minot, ND

customer service is friendly and helpful

5 years ago

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Hilda Fort Lauderdale, FL

There repose at time of need if remarkable

5 years ago

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Mike

Excellent customer support and very good products.

5 years ago

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Art from Florida Port Charlotte, FL

Ease of use and security anywhere in the United States.

5 years ago

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Doc Rich Fresno, CA

best price, best billing procedures, best safewty items

5 years ago

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Stella Hardy, VA

Quick to respond. Encouraging communication

5 years ago

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Anonymous San Antonio, TX

because they listen and answer questions.

5 years ago

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Diana Minersville, PA

They have been there and help me with my news

5 years ago

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Florene Richardson, TX

great customer service and a very simple to use devicek

5 years ago

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Eva New Castle, PA

I have found all dealing to be prompt and professional.

5 years ago

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Sandra Anderson Chicago, IL

Sometimes a little too sensitive. Boy ok

5 years ago

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Anonymous Fayetteville, NC

The customer service answers everything I ask them.

5 years ago

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Catherine Urbandale, IA

The customer service was very helpful, very accessible.

5 years ago

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Carol Denver, NC

They've always been pleasant whenever I asked a question.

5 years ago

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Teresa Williams, CA

The device seems to work very well when I tested it.

5 years ago

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Elizabeth Homestead, FL

When I used it, I had a quick response, and they sent a policeman out to help me back on my feet.

5 years ago

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Anonymous Great Neck, NY

If I ever have any questions, they answer all of them.

5 years ago

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Bernadette Delhi, CA

The service is good, it's easy to use, and it's cheap.

5 years ago

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Jay Port Townsend, WA

The questions I had were answered promptly from the customer service.

5 years ago

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Lily Fort Myers, FL

The salesman was very nice and explained everything to me.

5 years ago

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David Arlington, TX

Everybody that I have contacted from MobileHelp has been helpful to me.

5 years ago

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Anonymous Spring Lake, MI

They call me every time I've made a mistake or fallen down.

5 years ago

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James

I tested it and they answer right away to know what my problem is.

5 years ago

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Lois Manlius, NY

It goes off when I do nothing and they don't do anything about it.

5 years ago

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Kathryn Pevely, MO

The problem is you have to be in a room where the base station is and I never fall in that room.

5 years ago

Reply from MobileHelp

Kathryn,

Thank you for your feedback. You do not need to be in the same room as your base station to get help, when you press your button you only need to be within 600 feet of the base station. That is about the length of 2 football fields. We would be happy to go over the equipment & how it works with you. Please contact our Technical Support Department at 877-827-6207, Option 1. We look forward to speaking to you.

Sincerely,

MobileHelp

Nov. 1st, 2018

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Verified Customer

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Ula Vestaburg, MI

MobileHelp's customer support answered all of my questions.

5 years ago

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Loreene Los Gatos, CA

Every time we are connected with customer service, they are very nice.

5 years ago

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Jack Canal Fulton, OH

The device is very handy and affordable.

5 years ago

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Simone Anaheim, CA

The medical alert device is handy and easy to use.

5 years ago

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Coralee Lindale, TX

MobileHelp answers very quickly to any type of alarm.

5 years ago

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CB Lansing, MI

Super easy set up, great customer service.

5 years ago

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Jim frazier Memphis, TN

Worked very well when tested All response

5 years ago

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Charlene Mahr Edgewater, FL

On service and durability and quick aervice

5 years ago

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William Bonds Kansas City, MO

They keep their word and have a good product.

5 years ago

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Carolyn Normal, IL

They have been quick to respond to any alert!

5 years ago

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Ann Keller, TX

They are easy to understand and utilize.

5 years ago

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Anonymous Minneapolis, MN

Good customer service and delivery and service.

5 years ago

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Mike C. Angola, IN

Nice light weight unit. Good customer service.

5 years ago

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KevinG Plymouth Meeting, PA

Good product, follow up and customer service!

5 years ago

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Kathy andersen

above excellence, customer reps very knowledgeable

5 years ago

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Lynn El Cerrito, CA

They seem quick to respond. (and easy to cancel mistake)

5 years ago

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Glenda Donahue ; Houston, TX

very professional on phone, helpful and always pleasant

5 years ago

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Renee

no problems encountered when ordering and prompt delivery

5 years ago

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Tim Whelan Ventura, CA

Easy and reliable, good customer service

5 years ago

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elois Moultrie, GA

it has been easy and the system works well.

5 years ago

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Barbara J Davis Fort Collins, CO

pendant is comfortable to wear, haven't tested range so can't evaluate

5 years ago