Name: MobileHelp
Rating: 4.6

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Kathy Morris Leesville, LA

Jeff was polite, patient, very knowledgeable and able to answer every question I could think of. A very pleasant experience! I recommend.

4 years ago

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DONNA LANGE

very hard to carry it anywhere on the body. I even have a holder for the belts, but here too must watch out that button does not get hit by mistake This error hapened when it was in my pocket. Company was allerted by mistake. I do not like this item.

4 years ago

Reply from MobileHelp

Hi Donna,

We are sorry to hear you are not happy with your equipment, however, we are unable to find any account under your name. We would like to review your account to assist you further. Can you please provide us your account number and phone number?

We look forward to speaking to you!

Sincerely,

MobileHelp

Jul. 23rd, 2019

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Audrey Key Woodland Hills, CA

I just talked to a representative and there is nothing that started at $19.95. The cheapest was $24.95 and that was with Hero pricing of single mobile system without adding fall recognition.

4 years ago

Reply from MobileHelp

Audrey,

Our Classic - home only system is $19.95. If you wanted a system with GPS, the least expensive system is $24.95. We would be happy to discuss this further with you, please contact us at 800-916-3067.

We look forward to speaking to you.

Kind Regards,

MobileHelp

Jun. 19th, 2019

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Harold Brown New York, NY

I was impressed by the professionalism and knowledge of those I initially contacted on 2 separate occasions. Both were patient and very helpful.

4 years ago

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Dot Kensinger Madison, OH

Matt was very helpful & knowledge. I compared him to Michael at Medical Guardian. Matt was very professional & respectful. Mobile Guardian was not.

4 years ago

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Judith Allen Chicago, IL

I need this help, but did not know to keep the lanyard high on my chest to avoid setting it off while in the shower, Should be explained in booklet.

5 years ago

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CJNofziger Grants Pass, OR

I called many companies before settling with Mobile Help. They had the best service that we could afford on a foxed income.

5 years ago

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Mrs. S

A little pricey but they answer quickly. The mobile unit charger did not work...had to get and wait on a new one. Customer svc excellent. Fast response time.

5 years ago

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Carrie Delmar, NY

Very friendly, helpful and informative. All my questions were answered thoroughly and the services provided are more than we expected.

5 years ago

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Jerry Handloff Bensalem, PA

DO NOT buy this. I fell 4 times and the fall detection pendant didn’t go off, one of which I fractured my pelvis. Instead, buy the series 4 Apple Watch for a one time purchase of approximately $350, which is less the 1 year of Mobile Help. It has fall detection, GPS, unlike theirs, actually gives correct location, waterproof, EKG and a ton of other features. Download the Smart911 app, so the responders will have a complete profile and emergency contacts immediately. No monthly monitoring charge and it actually works correctly. I tested it.

5 years ago

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John M.

Fast and very easy set up. Customer care is great with no long term contracts. Easy testing of the unit to ensure proper operating systems.

5 years ago

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Justasking

The representative was very good at answering my questions and understanding my situation. I mainly was trying to find out how much the service would cost, but there was a little too much pressure to buy now than I care for.

5 years ago

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Harriet Saltzman San Jose, CA

I have been a bit disappointed. Setup was okay, but in testing the ‘call in progress’ was a bit long. Also received a ‘fall notice’ when I did not fall. And when I did nothing happened. What is going on?

5 years ago

Reply from MobileHelp

Harriet, Thank you for your feedback and we are sorry for any frustration you have experienced. We have submitted a ticket for Technical Support to reach out to you regarding any issues you have had with your system. Once again, we apologize and we look forward to speaking to you. Best Regards, MobileHelp

Aug. 15th, 2018

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Jan Van Schepen Longwood, FL

Poor explanation of equipment during sales presentation. Really annoying follow up to input the profile. I made an appointment to do so, it was ignored and calls came in at random times.

6 years ago

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Anne Sumper Deerfield Beach, FL

Last November I purchased the MobileHelp system. Set it up, tested it and it malfunctioned. My husband's wellbeing was in jeopardy. I called MH, returned the equipment and NEVER GOT A CREDIT TO MY CARD. I put the charge in dispute. NOW, MH has had the nerve to re-bill me the original charge. This is credit card fraud. I'm taking legal action.

6 years ago

Reply from MobileHelp

Dear Anne,

Thank you for contacting MobileHelp. We show that you were provided a full refund in December 2017. As per our phone conversation, we are happy to know that you spoke to your bank and they also confirmed that you were in fact refunded . Please let us know if you have any additional questions or concerns.

Best Regards, MobileHelp

Mar. 19th, 2018

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Marie E. Remmert San Antonio, TX

I truly belive that haaaving your service is one that all seniors should have. When we neede help you where there and for this I Thank You Marie

7 years ago

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Janet Westerling

I have been fortunate enough to not needed help with my mobile help equipment. I feel lucky to have it as a back up if I need help.

7 years ago

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A K OConnor

Only had to use once, but it was very helpful, had ambulance here within a very short time. and stayed on until they arrived, and we left for the hospital.

7 years ago

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Melinee Blair Casa Grande, AZ

I'm very pleased with this product. I had to use it five weeks after getting it set up. It was one of the best decisions I've made.

7 years ago

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Chris guardiani

I'm looking at this for my mom and I think it's going to be perfect. The information and what I've seen so far on the web about Mobilehelp is great.

7 years ago

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Jaye Levy Irvine, CA

Recently, my wrist band must have been bumped by accident and emergency help showed up at an event I attended. They certainly were responsive.

7 years ago

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Rose Willenborg Lexington Park, MD

I had a situation last nite and I pushed the pendant for help.It did not work and so it is not reliable.Mean's that it is statilite they should have know there was an issue with the unit. I would not recommend this as a service.They speak to you as a child. I was told they will still get there money from my account until they get their unit back. I mailed it back to them today, they should have it Tuesday. however they will not get the money. I closed the account so I don't have to listen to them say we don't want to lose you.

7 years ago

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Verified Customer

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Carolyn

Mine keeps having flash alarms. It is very annoying

5 months ago

Reply from MobileHelp

Hi Carolyn, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Nov. 27th, 2023

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David TX

Easy instructions. Ran 2,,st test. All good. See

5 months ago

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Verified Customer

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Roger

It gives you a since of security to wear the mobile help

11 months ago

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Verified Customer

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Lori Larson

It took over 5 minutes to get a response when my mom hit the button

11 months ago

Reply from MobileHelp

Hi Lori, We received your review and we are sorry to hear that you are not happy with the equipment you received. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. We do offer different systems, and we would be happy to contact you for assistance with finding one that would better suit your lifestyle. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

May. 18th, 2023

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Verified Customer

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Jan Issaquah, WA

Fixed problem and was patient and answered quickly

11 months ago

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Verified Customer

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Gloria Plainfield, IN

Salesman explained everything thoroughly.

2 months ago

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dean littl Hamilton, OH

Received in mail and it was an easy setup fast plug and play. : )

6 months ago

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Rita Lenoir, NC

the ease of of how it works. if i set off by accident its easy to let you know

6 months ago

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Tom Belvedere Tiburon, CA

Mobile Help is easy to use and everything works as advertised

6 months ago

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Michele Lamberg Marietta, GA

I love everything about this company!!! Customer service is the BEST!!!!

8 months ago

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Verified Customer

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Ray M HOWARD Eagar, AZ

Prompt service and fast response to problem.

1 year ago

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Verified Customer

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judy clark Butner, NC

they have been very helpful when I had to call them

1 year ago

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Verified Customer

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Mary Stanford Ramer, TN

Prompt response time, friendly and concerning staff

1 year ago

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Verified Customer

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Cora Gibson Barboursville, WV

Has been dependable and responsive as needed

1 year ago

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Verified Customer

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Julia Rohr Soldotna, AK

I push by accident and the lady so nice to me.

1 year ago

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Verified Customer

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Sherrie Nash Savannah, TN

They seem to be doing a great job. The placement of the base could be improved.

1 year ago

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Verified Customer

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C. Stanley Jacksonville, FL

Easy to activate / setup / great customer service

1 year ago

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Verified Customer

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Kelly E. Sedwick Galesburg, IL

Immediate help; products sent fast with easy instructions.

1 year ago

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Verified Customer

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Tanya Watson Riverview, FL

Calls right away to check if everything is good

1 year ago

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Verified Customer

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Kay Bajer Mesa, AZ

Good experience, responsive and competitive orice

1 year ago

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Verified Customer

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Michele Hashem Bethlehem, PA

Customer friendly, product works exactly as described

1 year ago

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Verified Customer

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Thomas Meditz Jackson, GA

had two false alarms, they were right on top of them

1 year ago

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Verified Customer

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Charles Lyle Chicago, IL

Works as promised, good customer service

1 year ago

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Verified Customer

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janet w hosterman Milford, OH

In testing----the representive could not hear me just a few steps down my hallway

1 year ago

Reply from MobileHelp

Hi Janet, We received your review and we are sorry to hear about the trouble you have experienced with the equipment volume. It seems like you have not yet had a chance to speak with our Technical Support team about this concern. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. We want to make sure you receive nothing less. What would be the best number for us to reach you on to help resolve this issue? You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 2nd, 2022

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Verified Customer

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Jane Roberts Rexinger Venice, FL

Husband fell and monitor did nothing. Husband dropped it and it made emergency call.

1 year ago

Reply from MobileHelp

Hi Jane, We have received your review and we are sorry to hear about this incident. We hope your husband recovers quickly from the fall. We are glad to see that you have already spoken with our Technical Support team for best practices for fall detection and ways to cancel false alarms with the Fall Detection pendant. Please let us know if you have any additional questions or concerns we can assist with, or if there is anything we can do to earn a higher score. You can also reach us directly by dialing 877-827-6207 Option 1 for Technical Support. Thank you for being the most valued part of our MobileHelp family.

Dec. 2nd, 2022

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Verified Customer

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Randall Evans Iselin, NJ

Works as advertised. System is easy to use. Peace of mind

1 year ago

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Verified Customer

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Barbara Eder Phoenix, AZ

Easy to set up and use. Charges fast. Comfortable to wear

1 year ago

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Verified Customer

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Jeannie wood Huntingtown, MD

Everyone that I talked with was very helpful and pleasant

1 year ago