Name: MobileHelp
Rating: 4.6

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Verified Customer

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David Houston, TX

It is not detecting falls correctly. A number of times it goes off when I'm just putting it on or taking it off. Several actual falls that were pretty bad were not detected at all. Very disappointing. Fall protection is the primary reason I purchased the service. I am contemplating canceling.

11 months ago

Reply from MobileHelp

Hi David, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 26th, 2023

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Verified Customer

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Vicki West Denver, CO

We have only used it for a short time but it seems reliable. No th hung urgent…thank heavens but peace of mind is so worth it

1 year ago

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Verified Customer

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Sally Newport, OR

So far so good, I think. I have a pacemaker and cannot wear the necklace, not crazy about the bracelet, but it is what it is. Hopefully I will not need your service, but I feel good that it is in place.

1 year ago

Reply from MobileHelp

Hi Sally, We received your review and we are happy to know that you have been staying save. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to discuss alternate wristband and help button options. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Apr. 1st, 2023

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Verified Customer

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Robert Jersey Shore, PA

Is and does everything as advertised. Is very easy to cancel accidentally set off alarms and is not too sensitive setting off false alarms.

1 year ago

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Verified Customer

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Richard Missoula, MT

They were a big help getting things set up. They are also quick to call and let me know his button was activated. They are also friendly

1 year ago

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Verified Customer

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Dawn Amsterdam, NH

This is a very versatile product, The customer service group goes above and beyond to ensure that the customer fully understands the product and its function.

1 year ago

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Verified Customer

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Loretta Sun City, AZ

The price is affordable and easy to set up. I luckily haven't had a need to use it as haven't fallen but I know it is available.

1 year ago

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Verified Customer

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Robert Clement Phoenix, AZ

Mobile Alarm is doing a great job of monitoring my Dad. I have peace of mind knowing he has quick access to help if he needs it.

1 year ago

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Verified Customer

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sue shroyer

I am VERY SATISFIED with my device. I get immediate responses to any problem. I have the fall alert feature. SO MUCH BETTER THAN LIFELINE!!!

1 year ago

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Susan Joplin, MO

So glad my mom has MobileHelp. While it was a false alarm, the system worked. And I also received a low- battery text. Provides ease of mind!

1 year ago

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Melissa Goldsmith MI

Fall detection with automatic emergency call, if I don't respond they call my husband. This is a great way to not feel alone during my seizures!

1 year ago

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Janice

It was easy to set up - just plug in the charger, charge the unit and wear it. Feel confident it will keep me feeling safe.

1 year ago

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ron smith Denver, CO

I have not had occasion to use the device yet, although I have accidentally pushed the button two times so at least I know it works. Hopefully I don't have to use it.

1 year ago

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J Goldman Brooklyn, NY

1 year ago

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Marva Omaha, NE

Battery on necklace requires too frequent charging. The system seems difficult for us to use. Did not come with a base station which is confusing since all of the insructions point to that. We will be returning the equipment.

1 year ago

Reply from MobileHelp

Hi Marva, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve these issues and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 24th, 2023

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Betty Winter Haven, FL

Customer service has been great I feel a bit safer knowing I have help if I need it Fortunately, so far, I have had no problems

1 year ago

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Michael Haugen Green Valley, AZ

I appreciated the professional and friendly guidance. The device was sent to my father promptly and it is extremely easy to use.

1 year ago

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Nici & Kevin Papenfus Elkhorn, WI

Easy set up, fantastic customer service! We feel comfortable leaving my father-in-law alone with this system set up for him.

1 year ago

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Mona Lincoln, CA

It's very bulky and black. I'm still very active, but if I dress in a round neck blouse to go out It's very ugly on my dressy clothes. It seems to work well, but I hate wearing it when I go out. When the weather gets better it will be worse.

1 year ago

Reply from MobileHelp

Hi Mona, We are happy to hear that our system has been providing you with some peace of mind, and we definitely understand that our standard equipment may not match every style. We do offer more stylish accessory alternatives that may be compatible with your system. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help review the options with you. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 17th, 2023

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Gary Bakersfield, CA

Every part of my experience with MobileHelp has been successful. I am completely satisfied and would recommend to anyone to give them a try.

1 year ago

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Debbie Sartori Fuquay-Varina, NC

So far so good. Have not had to use it to find out full responses and use. I am glad I have not, but do have peace of mind.

1 year ago

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Laura Houston, TX

I believe my mother is frustrated by the device sensitivity. She still wears it mostly but she says if she even bumps it a little it starts send someone and she feels she has to try and run to the box to tell them she is ok.

1 year ago

Reply from MobileHelp

Hi Laura, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Feb. 2nd, 2023

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David Redwood Falls, MN

Great service, very helpful, easy to use equipment. Made sure we had what we needed and great follow up after the sale.

1 year ago

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William Bellflower, MO

When I run a Test it says after a few minutes "Failed Test" call CustomerService and a few minutes later it says it passed? Confuses me..... I would like to see this Test corrected in future Testing procedures,please.

1 year ago

Reply from MobileHelp

Hi William, We received your review and we apologize for the issues you are experiencing with the equipment. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 27th, 2023

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Donna

1 year ago

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Kathleen Karlovich Ashland, OR

I was quoted a price by an agent and when I received the actual invoice it was different. It took 4 agents and hours of conversation to finally get it resolved. I was promised by the first 3 agents that I would received follow up calls. Only the 4th agent actually did this. It was an extremely frustrating experience.

1 year ago

Reply from MobileHelp

Hi Kathleen, We received your review and we apologize for any inconvenience you have experienced while resolving this issue. At MobileHelp we pride ourselves in providing a great experience to all our customers, and we want to make sure you receive nothing less. Please let us know if we can be of any further assistance. You can also reach us directly by dialing 877-827-6207 Option 3. Thank you for being the most valued part of our MobileHelp family.

Jan. 27th, 2023

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Colleen Virginia Beach, VA

The blinking light is on the side so it often shows through my clothes. I have been in public on more than one occasion when it LOUDLY proclaimed that the battery was low. Mortifying.

1 year ago

Reply from MobileHelp

Hi Colleen, we received your review and we apologize for the issues you are experiencing due to the battery life. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Jan. 26th, 2023

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Debra Turner

It was easy to press the pendant when my mother-in-law was unresponsive. The voice came over the pendant right away for help.

1 year ago

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Jessica Ogden Pensacola, FL

Taking 31 days to refund a client from the day they receive the equipment back when your loved one has passed away is absurd. And that is after having to pay expedited shipping out of your own pocket to return the equipment. The 31 days does not include shipping time OR the time it takes for the funds to go back on your card. 31 days is MobileHelp's "processing period".

1 year ago

Reply from MobileHelp

Hi Jessica, We received your review and we apologize for any issues you have experienced with the refund process. The date the equipment is returned and received at our warehouse would mark the cancellation date for your account, and any refund due is issued within 30 days from the cancellation date. We are glad to see that you were able to connect with our Customer Service team for assistance with an expedited refund in this case. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. Please let us know if we can be of any further assistance, or if there is anything we can do to help keep you or a loved one safe in the future. Thank you for being the most valued part of our MobileHelp family.

Sep. 7th, 2022

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Kristin Alman Carrollton, GA

They took my aunts credit card and put it under my grandmother's name. When my grandmother passed they issued a reembursement check in my dead grandmother's name and have given my aunt the run around about their mistake and giving her money back. Horrible company. My grandmother has been dead for over a month and my aunt is still fighting with them to get her money back.

2 years ago

Reply from MobileHelp

Hi Kristin, We received your review and we apologize for any inconvenience you are experiencing. At MobileHelp we pride ourselves in providing a great experience to all our customer, and we would be more than happy to have one of our Customer Service representatives give you a call to verify the account and help with any unresolved issues. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon. Thank you for being the most valued part of our MobileHelp family.

Jan. 26th, 2022

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Greg Furr

Fantastic and clear and helpful. The salesperson was able to make me feel secure with the service they are providing for a elderly parent.

3 years ago

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Susan Ahearn Mitchell

Excellent. Ferris is an excellent customer service rep, covering all information and answering my questions in terms I could understand.

3 years ago

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Elaine Chen Mountain View, CA

If given the option, I would give this company zero stars. Mobile Help does not offer services in other languages (i.e. Spanish, Mandarin). When I purchased the device, I was assured that a mandarin speaking operator would be available to pick up in case of the fall. This has not been the case. When speaking to customer care team, I was notified that this was never an option, rather the operator will have the "option" but will not necessarily seek a translator. I would not recommend this company for individuals whose primary language is not English.

3 years ago

Reply from MobileHelp

Hi Elaine. We are sorry to hear about any misunderstanding or confusion in regard to other languages offered. Emergency response staff provides Spanish bilingual operators and additionally they respond to alarms involving languages other than English through an interpreting service from LanguageLine, which provides interpreting for more than 240 languages.

A full conversation is not necessary to get help. Once the button is pressed, unless it is clean that no help is needed, help will be sent.

Hope this clears up any confusion on how this works.

Thank you for being a valued part of the MobileHelp family

Aug. 21st, 2020

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Janet Foster Fargo, ND

Tony M was very helpful and answered any question I asked. Was impressed with his knowledge of Mobile Help and I signed upgreat!

3 years ago

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Valinda Anderson San Antonio, TX

Very helpful. Friendly and not too scripted. Able to rapidly adapt to my needs or concerns. Very human in a far too automated world.

3 years ago

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Edward Shope Gardnerville, NV

I purchased a medical alert system for one full year from Mobile Help for my mother on Oct. 14 2019. She passed away and I returned the equipment and cancelled her service on June 7 2020. I had 1/3 year + 7 days left on the service agreement, this is 131 days of the year not used. I was refunded less than half of the amount owed to me. Could not talk with any persons in the accounting department, just representatives that did not help me resolve my issue. Very frustrating and displeased with Mobile Help.

3 years ago

Reply from MobileHelp

Hi Edward. We are sorry to hear about your experience. We were not able to find an account under your name. Please reply to this post with your account number and/or phone number and we would be happy to reach out to you.

Aug. 11th, 2020

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Michele Bajek

He was busy and impatient. I didn’t think of it as support. It was a quick lecture and impatience at any questions I had. My profession is training, and I do know when a trainer is invested in the product and the trainee. He just wanted to get off the phone. I’m not sure but I think he hung up on me.

3 years ago Edited January 10, 2024

Reply from MobileHelp

We are incredibly sorry to hear about your experience. We have forwarded your feedback to our Leadership Team for review.

Aug. 10th, 2020

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LeAnne Dibbet

I was so impressed with the lovely woman helping me. Se was knowledgeable and made all things understandable and simple.

3 years ago

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Judith Dunn

Makes me feel more secure. When I leave my home the mobile unit goes wherever I go, so even when out and about I still feel safe and secure.

3 years ago

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Priscilla Lotsberg

I had difficulty with the connection. I was told to move the device near a window when I moved it two different times It still wasnâ€™t connected. At that point I just gave up.

3 years ago

Reply from MobileHelp

We are sorry to hear that you were in a poor cell coverage area. We appreciate your business and hope if you change locations and need our services in the future you will keep us in mind!

Aug. 12th, 2020

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Gladys Tillman

Customer service was helpful. Equipment was easy to set up. They text and call when a fall is detected and are very kind on the phone.

3 years ago

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Tasha

They were very helpful while needing to set things up which was super easy and answered my Motherâ€™s call for help right away

3 years ago

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Elizabeth Feren

Super customer service, great instructions via phone. This device makes me feel safe even when I'm out wandering. Highly recommend.

3 years ago

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Bert Weyl

Easy equipment setup, good response to questions and problems. Shipped replacement pendant when we suspected a problem with the first one.

3 years ago

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Roberta Reese

I had a technical issue with the supplies that were sent. I called, and the person who answered the phone referred me to the tech dept. He must of been having a bad day because he was not helpful. I told him that I didn't like his tone, and that I would hang up which is what I did. I'm new to this service, and haven't needed the service of an emergency yet. I hope when I do that the response will be efficient and friendly. Too soon as ask when a customer like me is new.

3 years ago

Reply from MobileHelp

We are incredibly sorry to hear about your experience. We have forwarded your review to our Leadership Team for review.

Aug. 12th, 2020

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Nadine foster or Velma McCourtney

They are to quick to respond. They have explain things very well I have questions I can always call him back. They explained everything.

3 years ago

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Jody Loges

Simple easy install friendly staff no worries about getting help rom a fall when needed Sorry I havent 40 more characters or more to comment on.

3 years ago

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Eleanor Spring

whenever they think there was a fall they immediately communicate with me & they have a feature that allows me to cancel the call if I did not fall

3 years ago

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madeline A. O'Connor

They were so polite and kind and considerate to me after coming to my home after 3 false alarms. Theyk were so prompt in coming!!

3 years ago

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Suzanne Quesenberry

The device has to be charged daily and the device necklace connection is of poor quality and comes unhooked a lot. The device itself is bigger and bulky in comparison with other companies. Shopping for another company.

3 years ago

Reply from MobileHelp

Thank you for taking the time to leave this review. If you are wearing your mobile device, you can wear your help button instead. Your standard help button does not need to be charged. You can leave the mobile device on the cradle charger, until you are ready to leave the house. The standard help button is smaller and lightweight and may be a better option for you. Give us a call and we would be happy to discuss this further with you - 877-827-6207, Option 1.

Aug. 12th, 2020