Name: MobileHelp
Rating: 4.6

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Verified Customer

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Epps

Nice customer service, very helpful. Haven't had any problems

6 years ago

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Verified Customer

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MRS Z

FIVE STAR HAD A FALL ABOUT A WEEK A GO AND YOUR RESPONSE WAS HANDLE EXCELENT

6 years ago

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Monty Monroe

They respond quickly when we accidentally activate our unit. hi

6 years ago

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Phyllis Knudsen.

Ease of wearing the equipment, confidence it will work in a fall.

6 years ago

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Mary Shadwick

the system works when it is needed and affords a great sense of security

6 years ago

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Jennifer crane

they are quick to to respond and help you when you are in need

6 years ago

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LAG

Easy to install and when I've had questions the people are very helpful.

6 years ago

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Janet P

Excellent service, professional, helpful, respectful, caring

6 years ago

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Linda Sumlin Indianapolis, IN

I picked them because they were cheaper than life alert. The button is also comfortable to wear.

6 years ago

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Linda Gonzalez Clermont, FL

I've only used it once. They were very efficient and nice when they responded.

6 years ago

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Mary Vipham Hanford, CA

My kids recommended I get it so I ordered. It is too expensive for people who are on a fixed income.

6 years ago

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Mary Glover Toney, AL

They were very courteous and helpful, and the system accommodates me.

6 years ago

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Carol Zimmerman Ocean City, MD

I used it once, and they came right away. Everything we have works fine.

6 years ago

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Elle

Friendly and dependable. Always helpful to answer all questions.

6 years ago

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e. mccall District Heights, MD

have not had to use but delivery and instructions were very good

6 years ago

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Nsp Los Angeles, CA

Had a very timely & prompt response to the one time I used my alarm.

6 years ago

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Anonymous Olivehurst, CA

I like having the system but have found that it is too sensitive and have had it activate when not needed.

6 years ago

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Joyce Denver, CO

Response features and price were all factors for this review.

6 years ago

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Verified Customer

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Not satisfied

Product did not work as advertised at all We spent time trying to get the item to work but it never was able to get a proper signal leaving me unprotected

6 years ago

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Verified Customer

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Staci Adam Bowling Green, MO

The main thing we wanted was the fall alert. It's worn everyday, but it has not detected two times that he fell.

6 years ago

Reply from MobileHelp

Dear Staci,

Thank you for your review. We would be happy to go over any alarms with you. Please contact Technical Support at 877-827-6207, Option 1. We look forward to speaking to you.

Best Regards,

MobileHelp

Apr. 18th, 2018

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Verified Customer

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Marie May Dionne

What I like best is that I can go outside with it; I can use all the time.

6 years ago

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Cornell Catchings Jackson, MS

I got the the pocket speaker. I use it everyday. Their customer service has been a benefit to me.

6 years ago

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Gigi D.

thank goodness have never, as of yet, needed to use them, but sure if I did they would be there.

6 years ago

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Biffer

Easy to use, nice knowing I no longer worry about being alone.

6 years ago

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Anonymous

Simple and effective way to feel that your loved ones are safe

6 years ago

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Lenora

Only used three weeks . The return process was as promised within thirty days and no hassle .

6 years ago

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doris purvis

every one has been very helpful when I have asked for information

6 years ago

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Holly in Buford, GA

ease of getting info before i was a customer & ease of setting up new account

6 years ago

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Jennifer Patchen Seeley Lake, MT

I liked that it operates on cellphone service. It's small and very accessible.

6 years ago

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Verified Customer

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J. M. Waupun, WI

I got this device because I'm old. I use it both during daytime and nighttime.

6 years ago

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Anonymous

I liked the online recommendations I saw. It was easy to set up, and straightforward to use.

6 years ago

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Claudette Beverly Richmond, VA

I got it because I understand it could be used anywhere in the country.

6 years ago

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Happy,Martha.

Gives you support and trust as you go outside about your day

6 years ago

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Na Tampa, FL

Excellent products and service! I would recommend them to anyone.

6 years ago

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Carmella Martino

customer service, fair pricing,advertising, multiple units as part of equipment

6 years ago

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Linda Jackson Richmond, IN

Excellent customer service and feel secure knowing my Mother has this.

6 years ago

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Frances Wagner Granger, IN

Have and still have and still have a good experience with their companyQ

6 years ago

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Dolores Wong San Francisco, CA

I have always been able to get assistance, even if I am just trying to test it.

6 years ago

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East Texas Carthage, TX

So far no complaints; everything seems to work as advertised

6 years ago

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Evelyn and Perry Henderson Dayton, OH

They are very dependable and just a minute away I truely love Mobile Help!

6 years ago

Reply from MobileHelp

Dear Evelyn & Perry Henderson,

Thank you for this fabulous review! We love having you as a customer! :)

Kind Regards,

MobileHelp

Mar. 13th, 2018

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Verified Customer

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Mike Seattle, WA

Great value, easy to setup and use with great customer support.

6 years ago

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Verified Customer

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Cheryl P. Allen, TX

Great Customer Service- prompt response and very patient with false alarms.

6 years ago

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Anonymous Linton, IN

The alarm has gone off and they answer. I have peace of mind

6 years ago

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carlo liccardi Stuart, FL

so far have not had the need to use it...Customer service very helpful

6 years ago

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Elaine New Rochelle, NY

The people helping set up were very knowledgeable & easy to foloow

6 years ago

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Claudia Schinn Palo Alto, CA

I use it every day and it works. We've had no problems with it.

6 years ago

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Bert Lipitz

So far everything has gone perfectly so I'm completely satisfied

6 years ago

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Anonymous

I just returned from a vacation in Fl and it was so easy to pack and unpack.

6 years ago

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Bill and Barbara Brandenburg Oklahoma City, OK

Have been trying over 2 weeks to get Medication Reminder to work. Seems to be something tech support has never experienced and doesn't know what to do.

6 years ago

Reply from MobileHelp

Hello Barbara, It was a pleasure speaking to you recently. We are happy to know that we have fully resolved your issue. At MobileHelp we pride ourselves in providing a great experience to our customers. We apologize for any inconvenience that you experienced. Should any additional questions or concerns arise, please don't hesitate to contact us. Kind Regards, MobileHelp

Feb. 26th, 2018

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Verified Customer

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Nelson Rivera The Bronx, NY

It's a cool machine, I've used it and things worked. It's all good.

6 years ago