Name: MobileHelp
Rating: 4.6

check_circle

Verified Customer

star star star star star

Betty Rochester, NY

It's expensive but worth it. It’s easy to use and it’s nice.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Sarasota, FL

Mobile Help’s alert device is easy to wear and easy to use.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Kalamazoo, MI

I love it because I can take it anywhere and their customer service is good.

3 years ago

check_circle

Verified Customer

star star star star star_border

Deborah Baltimore, MD

Their device is self explanatory and easy to use. Everything worked fine when we tested it.

3 years ago

check_circle

Verified Customer

star star star star star_border

Annabel Metuchen, NJ

MobileHelp's customer service department is easy to talk to. They answer all the questions I have.

3 years ago

check_circle

Verified Customer

star star star star star

Anonymous Casselberry, FL

Customer service is there when I need them. The device is easy to wear.

3 years ago

check_circle

Verified Customer

star star star star star_border

Carol Altadena, CA

Customer service was very helpful because it was difficult for me to navigate the set up.

3 years ago

check_circle

Verified Customer

star star star star star

Kathleen Cedar Rapids, IA

Their customer service is really good at answering all my questions.

3 years ago

check_circle

Verified Customer

star star star star star

Ed Aguirre Sacramento, CA

Ease of use and quality materials. The fact that's it's been FDA approved.

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tasha Phan Vancouver, WA

Zero attempt to return my calls to update account info and no follow up. Don't feel valued as a customer, but more for financial gain to bottom line.

3 years ago

Reply from MobileHelp

Hi Tasha,

We received your review and we apologize for any inconvenience. This is not an experience we want any of our customers to have. We will be happy to further assist you with this and make sure your account information is up to date. What would be the best number for us to reach you on? You can also reach us directly by dialing 877-827-6207 Option 3. We look forward to speaking with you soon.

Feb. 3rd, 2021

check_circle

Verified Customer

star star star star star

Brenda Danner Argillite, KY

My mom has accidentally set hers up they respond immediately

3 years ago

check_circle

Verified Customer

star star star star star

Arlene Mahlberg Discovery Bay, CA

Variety of devices to protect you. Great help to set up the system.

3 years ago

check_circle

Verified Customer

star star star star star

Donna Chartier Lakeview, OR

When I need info on devices they are always there with the help

3 years ago

check_circle

Verified Customer

star star star star star

Diane A Morristown, NJ

I accidentally tripped my device and call was received immediately.

3 years ago

check_circle

Verified Customer

star star star star star

Pat Stroud Peachtree City, GA

I can use Mobile Help in the house or in the yard or on the go.

3 years ago

check_circle

Verified Customer

star star star star star

Larry Rothman Delray Beach, FL

Very fast response time,very reliable and professional respondses

3 years ago

check_circle

Verified Customer

star star star star star_border

Shantiben Patel Owensboro, KY

Was very very happy with customer service and also with the equipment and how it worked

3 years ago

check_circle

Verified Customer

star star star star star

Richard Oroville, CA

The system works. They are always professional and courteous.

3 years ago

check_circle

Verified Customer

star star star star star

Linda Friend San Bernardino, CA

The reaction time is extremely fast and that's very important.

3 years ago

check_circle

Verified Customer

star star star star star

Joyce dell Texarkana, TX

The minute this device alarms, contact is made with immediately

3 years ago

check_circle

Verified Customer

star star star star star

Larry Echols Crossville, TN

Quick to respond when alarm is set off and pleasant to deal with.

3 years ago

check_circle

Verified Customer

star star star star star

Lonnie Olson Saint Helen, MI

Good customer service, good price, fast response time, very mobile

3 years ago

check_circle

Verified Customer

star star star star star

Joyce Osborne Central Point, OR

Even when I accidentally bumped my button ,they checked to see if I was ok

3 years ago

check_circle

Verified Customer

star star star star star_border

Ann Craig La Jolla, CA

I have twice made a mistake, and twice had a response. I feel very supported by this organization.

3 years ago

check_circle

Verified Customer

star star star star star

Mary Gail Lamonte Opelousas, LA

They're very prompt to respond and understanding for false alarms.

3 years ago

check_circle

Verified Customer

star star star star star

Jack Bray Rock Hill, SC

Has been a great response when used (inadvertently or for a trial run).

3 years ago

check_circle

Verified Customer

star star star star star

Ellen Murnane Staunton, VA

Very quick snd professional response - ask questions to assure my status

3 years ago

check_circle

Verified Customer

star star star star star

Scott terry Adrian, MI

They are awesome, response time on point....people care and it really shows!!

3 years ago

check_circle

Verified Customer

star star star star star

Larry Plaumann Orlando, FL

Quick response even with my errors. Well informed when I ordered the product.

3 years ago

check_circle

Verified Customer

star star star star star_border

Irene Chicago, IL

Ease of set up, good customer service and everything was sent as it was promised.

3 years ago

check_circle

Verified Customer

star star star star star

Reginald

Good help in time of need, assisted in answering my questions

3 years ago

check_circle

Verified Customer

star star star star star

Becky Burrows for Kathy Alexander

Always responsive, always helpful, always polite. Couldn't ask for more!!!!

3 years ago

check_circle

Verified Customer

star star star star star

Taylor Smith

My mother used this and it saved her life 4x between 98 to 102.

3 years ago

check_circle

Verified Customer

star star star star star

Sherry Wall

Very professional/caring staff and the equipment works great!

3 years ago

check_circle

Verified Customer

star star star star star

Joan

I like the equipment and the helpfulness of the technical support team.

3 years ago

check_circle

Verified Customer

star star star star star

Gloria Karp

The device was accidentally pressed and I was called by Mobile Help immediately

3 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Tori

System has failed too often or fail is bad. That's the sales pitch for us to buy the more sensitive button. And it has failed us several times

3 years ago

Reply from MobileHelp

Hi Tori, We received your review and we're sorry to hear that your fall detection pendant has not been detecting falls. We apologize for any inconvenience and would like to contact you to further assist with the equipment. What would be the best number for us to reach you on? At MobileHelp we pride ourselves in providing a great experience to our customers. You can also reach Technical Support directly by dialing 877-827-6207 Option 1. We look forward to speaking with you soon.

Dec. 27th, 2020

check_circle

Verified Customer

star star star star star

Karen

Easy to use, affordable, good quality product, offers options

3 years ago

check_circle

Verified Customer

star star star star star

Bonny

They have been great to work with from initial sales to follow up.

3 years ago

check_circle

Verified Customer

star star star star star

Judy Meyer

The minute my alarm went off I got a call from Mobile Help to check on me.

3 years ago

check_circle

Verified Customer

star star star star star

Claire

They have responded very quickly even tho it was a false alarm.

3 years ago

check_circle

Verified Customer

star star star star star

corey

they are a very good service and very reliable, very easy to set up

3 years ago

check_circle

Verified Customer

star star star star star

Andrea Scannell

They offer a great service and the customer service is also wonderful.

3 years ago

check_circle

Verified Customer

star star star star star

Sallie Barreca

The system works well and easy to test and has very clear directions.

3 years ago

check_circle

Verified Customer

star star star star star

Roberta Stearns

Very happy with service. Donna was kind in answering my questions.

3 years ago

check_circle

Verified Customer

star star star star star

Les Adkins. Client is Janice Adkins

My mother wears the devices and when it was tested I received a text message.

3 years ago

check_circle

Verified Customer

star star star star star

Nicole

Great customer service & made in USA. Thought of everything in their package.

3 years ago

check_circle

Verified Customer

star star star star star

ncs

Their instant response which has only been for false alarms in my case

3 years ago

check_circle

Verified Customer

star star star star star

Ed

Fast and great service easy to communicate Able to communicate with

3 years ago

check_circle

Verified Customer

star star star star star

Joan oc

No extra fees. Easy to use. I always carry. It with me.

3 years ago